Snusmania.eu Opiniões 

188
•
TrustScore: 4 em 5

3,8

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Update 06.10. 2026 : situation was solved by compensation and this time communication was without problems. Problem was created mainly due to mismanagement by transport services providers.... Ver mais

Classificada 1 em 5 estrelas

- I ordered some snus - After 3 days I emailed them asking why my order wasn't shipped yet (it stated 3-5 days delivery) - They immediately cancelled my order without explanation - I posted a ne... Ver mais

Classificada 5 em 5 estrelas

Es gab ein wenig Verwirrung mit der Bestellung weshalb sie fast 3 Wochen gebraucht hat, habe dafür aber eine kostenlose Dose bekommen. Es war ein Fehler auf beiden Seiten, dennoch bin ich nach mehrer... Ver mais

Classificada 5 em 5 estrelas

Excellent customer service! I always buy snus online from Snusmania and usually everything is smooth. On my last order there was a minor confusion, I simply dropped them a line on email and the issue... Ver mais

Informações sobre a empresa

  1. Fornecedor de tabaco

Escrito pela empresa

www.snusmania.eu is your trusted online destination for premium snus and nicotine pouches, offering a wide selection of top brands like Cuba Snus, Velo, Pablo, and Iceberg. Based in Europe and operating since 2018, Snusmania has become a go-to webshop for adults who want fast, discreet, and reliable access to high-quality nicotine products. We specialize in strong and satisfying nicotine pouches tailored to every taste and strength preference—whether you're into fruity, minty, or extreme blends. Our catalog includes both traditional and innovative options, with transparent product details so you always know what you're getting. With secure international shipping, responsive customer service, and ongoing discounts on bulk orders, we make it easy to buy snus online—delivered straight to your door. Whether you're a long-time user or just curious to try something new, Snusmania has what you're looking for.


Informações de contacto

3,8

Bom

TrustScore: 4 em 5

188 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 14% das suas opiniões negativas

Geralmente responde dentro de um mês

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,8

Todas as opiniões

(188)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great customer service.

Great customer service I’ve been talking directly with the owner Jannek Gordon. Regarding my order. His response time has been great. Looking forward to my order and future products/purchases.

If anyone is battling or needs info on their order contact Jannek. he will be more than happy to help and assist.

27 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Absolutely Outstanding - The Best Store!

Absolutely Outstanding – The Best store!

Review:
I have been a customer of Snusmania for a while now, and every single order has exceeded my expectations. The quality of their products is simply unmatched – always fresh, perfectly packaged, and exactly as described. You can tell that they truly care about what they sell, and that level of dedication is rare to find these days.

What I appreciate the most is their reliability. Whenever I place an order, I know I can count on it arriving in perfect condition, exactly when they say it will. Even in times when shipping can be unpredictable, Snusmania always manages to get things right.

Their customer service is also excellent – professional, friendly, and always ready to help. It’s clear that they value their customers and want to make sure we are happy.

In my opinion, Snusmania is not just one of the best, but the best seller you can find on the internet when it comes to quality, trustworthiness, and overall service. If you want peace of mind and top-tier products, this is the place to go.

Highly recommended without any hesitation!

15 de agosto de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered 6 days ago still pending and no…

Ordered 6 days ago still pending and no awnsers to email/whatsapp. I cant even cancel the order…. Avoid!!!

12 de julho de 2025
Opinião espontânea
logótipo da Snusmania.eu

Resposta da Snusmania.eu

Hello Aleksi,

Your review leaves out a key detail: the credit card used for this order did not belong to you. The actual cardholder disputed the transaction shortly after the purchase, which automatically froze the order due to suspected fraud.

Original card owner: Mia *******

That’s why your order wasn’t shipped, and also why cancellation wasn’t possible—the payment was under investigation by the payment provider. This is completely outside our control and part of standard anti-fraud procedures.

We also replied to your emails, so claiming we’ve been unresponsive is simply not true.

Given the circumstances, we would genuinely prefer that you AVOID shopping with us again.

– The Snusmania Team

Classificada 1 em 5 estrelas

I paid for dhl express and you didnt…

I paid for dhl express and you didnt sent it with dhl express. So to be honest you stole a few euros from me.

29 de junho de 2025
logótipo da Snusmania.eu

Resposta da Snusmania.eu

Hello Adam.

We’ve explained this to you multiple times already, but let’s clarify it once more - We do not offer any express or VIP shipping options. The courier is called DHL Express, but that does not mean you paid for or received "express delivery." It’s just the name of the shipping company we use.

You selected the standard DHL Express shipping option, which clearly states delivery within 3–5 business days. Your order was delivered on the 4th business day, well within the promised timeframe.

You were not charged any kind of extra fee for faster delivery, and nothing was “stolen” from you. You received exactly what you paid for, shipped with the exact carrier stated at checkout.

We understand delivery expectations can be confusing due to the courier’s name, but accusing us of theft over a misunderstanding that’s already been explained is simply not fair.

– The Snusmania Team

Classificada 1 em 5 estrelas

No package

Package has not yet been sent after a week. Seeing others have this issues aswel.
Pay with paypal so you can claim your money if they dont ship the order!

24 de junho de 2025
logótipo da Snusmania.eu

Resposta da Snusmania.eu

Hi Daniel,

Thanks for your 1-star review, though we're a bit confused by it. While some customers did experience delays due to DHL technical issues, your order is not one of them. In your case, the issue was due to a stock error on our side - and we've actively tried to reach you to resolve it.

We reached out to you:

June 25 via email
June 27 by phone
June 29 by phone

We offered several solutions: cancel the order, replace the missing items with alternatives, or refund the missing products - all based on your preference. On top of that, we offered extra free products as a gesture of goodwill.

We’re still happy to fix this for you if you get back to us. But we cant solve any issues, if the costumer doesn't respond to us.

Best regards,
Michelle, Snusmania

Classificada 5 em 5 estrelas

Sehr zufrieden trotz problemen

Es gab ein wenig Verwirrung mit der Bestellung weshalb sie fast 3 Wochen gebraucht hat, habe dafür aber eine kostenlose Dose bekommen. Es war ein Fehler auf beiden Seiten, dennoch bin ich nach mehreren Bestellungen sehr zufrieden.
PS: falls man Probleme mit der Bestellung hat, direkt die Email auf der Website anschreiben, denn antworten auf bestellungsemails scheinen nicht bei Ihnen anzukommen.

27 de junho de 2025
Opinião espontânea

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