Snusmania.eu Opiniões 

Resposta da Snusmania.eu

8/06/2025

Hi Lucas,

We take accusations like this seriously and want to address your claims clearly.

First of all, we do not offer or advertise any "extra fast delivery" option in Germany. The shipping method selected on your order was our standard DHL Express service, which you received.

According to the tracking information, your parcel has been delivered. If you're having trouble locating it, we’re happy to assist – but it's important to base feedback on facts.

We understand delays or confusion can be frustrating, but calling us a scam while your parcel was delivered is simply not accurate. Please see tracking link below.

https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=JJD149990200060797297

If you’re still missing anything or need help, you're always welcome to reach out again.

Best regards,
Michelle, Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Cisse,

Thank you so much for the 5-star review! 🙌 We’re thrilled to hear you’re happy with both the delivery and the products.

If you ever need anything – questions, support, or help choosing your next pouches – feel free to reach out to us directly. We're always here to assist.

Looking forward to sending your next order when it's time to restock! 😉

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hey Cansu.

Thanks a lot for the great review and for ordering such a solid stash of Siberia Slim! 💪 We're glad to hear everything arrived safely within a week to the Netherlands.

We hear you on the packaging – we're continuously working on improving how we ship larger orders, and feedback like yours helps us get better.

Please reach out to us.

Enjoy the pouches, and we hope to see you again soon!

Best regards,
Michelle

Resposta da Snusmania.eu

8/06/2025

Hi Ugur,

Thanks for your feedback. We’ve looked into your case and can’t find any emails from you in our system, so we’d really appreciate it if you could reach out to us directly so we can assist you properly.

Your order is part of the current DHL technical issue, which is causing delays in tracking updates and delivery times. All affected customers have been notified via our webshop and email, and we’re doing everything we can to manage the situation.

We understand this is frustrating and we appreciate your patience while DHL works to resolve the issue.

Best regards,
Michelle, Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Mats,

We’re sorry to hear about your experience, but we need to clarify a few things.

We do not promise fixed delivery times — we provide estimated delivery windows, which for the Netherlands is 2–4 business days, not 1–2 as you’ve claimed. This is clearly stated on our website.

Your parcel is indeed delayed, but that is due to ongoing technical issues at DHL, which have impacted tracking and extended delivery times for many customers across Europe. We’ve informed all affected customers via a website notice and email.

We understand delays are frustrating, especially when expectations are based on incorrect assumptions. We're always working to improve communication and delivery flow, but it’s important to keep things factual.

Best regards,
Michelle, Snusmania

Resposta da Snusmania.eu

8/06/2025

Hej Dante,

Tack för din recension och vi beklagar verkligen att leveransen dröjer och att informationen har varit bristfällig.

Just nu har DHL tekniska problem som påverkar både spårningslänkar och leveranstider. Din order är skickad, men många paket får ingen synlig uppdatering i spårningen förrän de är nära att levereras.

Vi har informerat om detta via en banner på vår hemsida och skickat ut mail till drabbade kunder, men vi förstår att det fortfarande är frustrerande.

Tack för ditt tålamod.

Vänliga hälsningar
Michelle, Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Oli,

Thanks for your feedback, and we’re sorry for the frustrating experience.

Your order has been shipped, but due to technical issues at DHL, many customers are currently unable to see tracking updates, and delivery times are longer than usual. We’ve informed all customers via a banner on our webshop and through email updates as this issue affects a large number of shipments.

Our support team is doing its best, but we’re currently handling an unusually high number of inquiries, which has unfortunately caused delays in replies.

We understand your frustration and truly appreciate your patience while this gets resolved.

Best regards,
Michelle, Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Manuel

Thanks for your feedback and for giving Snusmania a try. We're truly sorry to hear about the delay with your first order.

Due to ongoing technical issues at DHL, some orders are currently experiencing longer delivery times and temporary problems with tracking updates. This situation is unfortunately out of our control, but we’ve clearly informed all customers via a banner on our webshop and through a dedicated email sent out to affected orders.

Your order was dispatched as scheduled, but tracking might not show updates until the shipment is near the final delivery point — a frustrating situation, we agree.

We really appreciate your patience and hope the parcel reaches you shortly. If there's anything we can assist with in the meantime, feel free to contact our support team directly.

Best regards,
Michelle

Resposta da Snusmania.eu

8/06/2025

Hi Hitmann

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Edgars

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Coen

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Thymen

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Levente

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Eron

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Tor

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

8/06/2025

Hi Toni

Wow – thank you so much for the 5-star review! ⭐️ It truly means a lot to us that you took the time to share your positive experience.

We’re really glad to hear everything went smoothly with your order and that you’re happy with our service and products. At Snusmania, we put a lot of effort into making sure our customers get fast delivery, great quality, and reliable support – so it’s always rewarding to know we’re doing things right.

We genuinely appreciate that you chose to shop with us. Whether it’s your first time or you’re a returning customer, it’s your trust that keeps us going and growing.

If you ever have questions, want help choosing your next pouches, or need anything at all – please feel free to reach out to us directly. We’re always happy to assist.

Thanks again, and we look forward to your next visit at https://snusmania.eu!

Best regards,
Michelle – Team Snusmania

Resposta da Snusmania.eu

1/05/2025

Hi Bang,

Thank you so much for your 5-star review! I’m really glad to hear you enjoyed the experience and liked the site—“pretty good” is always great to hear, especially from customers who appreciate both the product and the platform.

If you ever have any questions or want to reach out, feel free to do so—I’d love to connect your review to your order and thank you personally.

Best regards,
Michelle
Snusmania