Snusmania.eu Opiniões 

Resposta da Snusmania.eu

26/01/2025

Dear Ian.

Thank you for your fantastic 5-star review! We're thrilled to hear that everything went smoothly. Happy you liked the little present 😉

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon! Please reach out to us on email.

Best regards,
Jannek Snusmania

Resposta da Snusmania.eu

Actualizada a 26/01/2025

Dear Bence,

Thank you for your fantastic 5-star review! We're thrilled to hear that everything went smoothly and that you were happy with the service. Even though 1 review is quite enough 😉

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon! Please reach out to us on email.

Best regards,
Michelle, Snusmania

Resposta da Snusmania.eu

26/01/2025

Dear Marsa.

Thank you for your fantastic 5-star review! We're thrilled to hear that everything went smoothly and that you are happy with our company.

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon! Please reach out to us on email.

Best regards,
Jannek, Snusmania

Resposta da Snusmania.eu

26/01/2025

Dear Korbinian.

Thank you for your fantastic 5-star review! We're thrilled to hear that everything went smoothly and that you were happy with our fast shipping.

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon! Please reach out to us on email.

Best regards,
Jannek Snusmania

Resposta da Snusmania.eu

12/01/2025

Dear Krisztián,

Thank you for your review and for trying our Cuba Black Pineapple. We’re sorry to hear that you felt it wasn’t as strong as expected.

With a nicotine content of 66mg/g, this product is among the strongest on the market. However, the perception of strength can vary greatly depending on individual tolerance, usage habits, and how the snus is positioned during use. For those accustomed to extremely high-strength snus, the effects may feel less pronounced over time.

We appreciate your feedback and encourage you to explore other products in our range that might better match your preferences. If you’d like assistance choosing something, feel free to reach out via email, phone, or our webshop chat—we’re happy to help!

Thank you again for sharing your thoughts, and we hope to serve you again soon.

Best regards,
Michelle
Snusmania

Resposta da Snusmania.eu

12/01/2025

Dear Levente,

Thank you for your fantastic 5-star review! We're thrilled to hear that everything went smoothly and that you were happy with our fast shipping.

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon!
Please reach out to us on email.

Best regards,
Jannek
Snusmania

Resposta da Snusmania.eu

12/01/2025

Dear Emma,

Thank you for your review and for sharing your concerns about the delayed delivery of your shipment. We sincerely apologize for the inconvenience this caused you.

Your order was shipped during the busy Christmas and New Year period, a time when postal services across the globe face extraordinary demand and occasional delays. While we do everything in our power to ship promptly, holiday congestion can sometimes affect delivery times in ways beyond our control.

We hope you can understand that this isn’t reflective of our usual service standards. Your patience during such a hectic season is greatly appreciated, and we’re always here to ensure your experience with us improves in the future.

Thank you for your warm hearted rating and understanding.

Best regards,
Michelle
Snusmania

Resposta da Snusmania.eu

12/01/2025

Dear friend,

Thank you so much for your 4-star review and your kind words about our website and fast shipping! We're delighted to hear that your order arrived quickly and that you had a positive experience overall.

We appreciate your feedback regarding the lack of email updates during shipping. It’s important to us that you stay informed every step of the way, so we’ll review our notification system to ensure smoother communication in the future.

Thank you again for sharing your thoughts—it helps us improve and serve you better. We look forward to seeing you again soon!

Best regards,
Jannek
Snusmania

Resposta da Snusmania.eu

12/01/2025

Dear Marcell,

Thank you for your fantastic 4-star review! We're thrilled to hear that everything went smoothly and that you were happy with our fast shipping.

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon!

Best regards,
Jannek
Snusmania

Resposta da Snusmania.eu

12/01/2025

Dear Gergo,

Thank you for your fantastic 5-star review! We're thrilled to hear that everything went smoothly and that you were happy with our fast shipping.

Your satisfaction means the world to us, and we’re so glad we could deliver a great experience. If there’s anything else we can do for you, don’t hesitate to reach out—we’re always here to help.

Looking forward to serving you again soon!
Please reach out to us on email.

Best regards,
Michelle
Snusmania

Resposta da Snusmania.eu

13/12/2024

Dear Nino,

Thank you so much for taking the time to leave us a 5-star rating on Trustpilot! Your support means the world to us, and we’re thrilled to know you had a great experience.

If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!

Please reach out to us on the chat so we can thank you personally.

Best regards,
Jannek
Snusmania

Resposta da Snusmania.eu

13/12/2024

Dear Kaan,

Thank you for your review and for sharing your feedback with us. We’re glad you had a positive experience overall, though we understand your frustration regarding the delivery time.

During peak shopping periods like Black Friday, logistical delays can unfortunately occur, as carriers across Europe face significant volume increases. While we aim for the advertised 3–5 business days delivery, such events can sometimes cause delays beyond our control. We do mention this in our Terms of Use, but we appreciate that it can still be an inconvenience.

We value your understanding and are always working to improve communication around such issues. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

Best regards,
Jannek
Snusmania

Resposta da Snusmania.eu

13/12/2024

Dear Arsen,

We’ve seen your 1-star review claiming your order didn’t arrive. However, the tracking clearly shows it has been delivered:

https://track.shipmondo.com/pdk/LZ077975233DK

While we understand that leaving a negative review might feel like an effective way to get our attention, we want to emphasize that our team is here to help when contacted through the proper channels—email, phone, or our webshop chat. These methods are designed to ensure swift and efficient assistance.

Leaving an inaccurate review not only undermines the trust other customers have in genuine feedback but also delays resolving any actual concerns. For future issues, we kindly ask you to reach out directly so we can assist you properly.

Thank you for your understanding.

Best regards,
Michelle
Snusmania

Resposta da Snusmania.eu

2/12/2024

Dear Alex Levchenko,

Thank you so much for taking the time to leave us a 5-star rating on Trustpilot! Your support means the world to us, and we’re thrilled to know you had a great experience.

If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!

Best regards,
Markus
Snusmania

Resposta da Snusmania.eu

18/11/2024

Hi Antoni,

Thank you so much for your amazing 5-star review on Trustpilot! 🌟 We're thrilled to hear that you had a great experience with us – your support truly means the world.

If there’s ever anything you need, whether it’s a question, suggestion, or just a chat, don’t hesitate to reach out. We’re always here to help and make your experience even better!

Looking forward to serving you again soon. 💙

Warm regards,
Jannek, CEO
Snusmania.eu

Resposta da Snusmania.eu

18/11/2024

Hi Michiel,

Thank you so much for your amazing 5-star review on Trustpilot! 🌟 We're thrilled to hear that you had a great experience with us – your support truly means the world.

If there’s ever anything you need, whether it’s a question, suggestion, or just a chat, don’t hesitate to reach out. We’re always here to help and make your experience even better!

Looking forward to serving you again soon. 💙

Warm regards,
Jannek, CEO
Snusmania.eu

Resposta da Snusmania.eu

18/11/2024

Hi Grillcorvi,

Thank you so much for your amazing 5-star review on Trustpilot! 🌟 We're thrilled to hear that you had a great experience with us – your support truly means the world.

If there’s ever anything you need, whether it’s a question, suggestion, or just a chat, don’t hesitate to reach out. We’re always here to help and make your experience even better!

We couldn't find your account, please reach out to me at jannek@nicopods.dk.

Looking forward to serving you again soon. 💙

Warm regards,
Jannek, CEO
Snusmania.eu

Resposta da Snusmania.eu

18/11/2024

Hi Nikita,

We take all feedback seriously and strive to ensure every customer has a great experience with us. However, we cannot condone attempts to use negative reviews as leverage. Our priority is to provide excellent service and address genuine concerns fairly and transparently.

If there is a legitimate issue with your order, please contact us directly so we can resolve it promptly. We’re always happy to assist when approached in good faith.

Thank you for understanding.

Best regards,
Jannek, CEO
Snusmania.eu

Resposta da Snusmania.eu

18/11/2024

Hi Franz,

Thank you so much for your amazing 5-star review on Trustpilot! 🌟 We're thrilled to hear that you had a great experience with us – your support truly means the world.

If there’s ever anything you need, whether it’s a question, suggestion, or just a chat, don’t hesitate to reach out. We’re always here to help and make your experience even better!

Looking forward to serving you again soon. 💙

Warm regards,
Jannek, CEO
Snusmania.eu