The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Ver mais
A empresa respondeu
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Ver mais
Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... Ver mais
Delivery service took 4 weeks to arrive leaving only 3-4 weeks to use the product before delivery Also the instruction need to be made clearer and step by step with pix from behind
A empresa respondeu
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 54% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They are defrauding customers. Though website says HK, they send delivery from US, which is ridiculous. There is no guaranteed delivery time. I ordered a medical equipment which I needed in one week, they delivered in three weeks.. Use it on your own risk. I have rejected to accept the courier as directed by their customer service. Hope they will refund the amount.
Almost everything is available in Medimart and local Hong Kong stores so please order from there. Also better to touch and feel if its a medical equipment.
Waiting more than 20 days for delivery. Customer Service does not reply very often. Would avoid this company for international shipments.

Resposta da NineLife Hong Kong
Placed an order 3 weeks ago, no updates on shipping. When chased gave an estimated delivery date of 10 April (which has come and passed), no proactive messaging despite missing the deadline. Emailed again - response is “just checking”.
Terrible service.

Resposta da NineLife Hong Kong
Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems better too! Now, I think I can't sleep without it!
Quick response to the order and follow-up updates on the progress of the delivery
The process of ordering and tracking the delivery was very easy and transparent. The item i purchased was delivered on time. I will use this service again and recommend to others.
Everything step is smooth but it takes a bit long to receive the order.
Ordered a product. Taking over a month to deliver. Not a difficult product to ship (vitamins) and there is no issue on customs etc.
No reasons given and poor communication overall. I believe that the company is based in India which reflects that this is NOT a Hong Kong company
Look forward to hearing from you on this message stream. If you are that confident - you should have nothing to hide
The fact that i have received no email, despite your response, reflects my original position

Resposta da NineLife Hong Kong
Product arrived in good condition and as described. Took longer than expected for transport
Good delivery as scheduled. Good response with customer service.
Great service to source US products; efficient delivery via HK Post.
I thought the delivery took a little longer than anticipated!
Took quite a while to arrive but I did receive what I ordered. This is NOT a fake site. Use it when you need something that you can’t get locally but reminder it may take weeks for it to arrive.
Absolute scam. I placed 2 order and none have arrived. I received an email stating that one of the package had been delivered yet I never did receive it. I sent email asking for ETA for both orders and no reply received. They should shut down this website.

Resposta da NineLife Hong Kong
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