NineLife Malaysia Opiniões 

67
TrustScore: 4 em 5

4,1

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My shipment was lost / stuck during the transit in Germany. The customer service was great, very helpful & very responsive in helping to solve the problem. All I can say that Ninelife got a GREAT TEAM... Ver mais

Classificada 4 em 5 estrelas

I am very happy with the product I bought to help my migraine symptoms. I bought a second bottle and if my situation which has plagued me for more than 40 years is under control I plan to continue wit... Ver mais

Classificada 1 em 5 estrelas

Possible scam. Ordered an item, provided my credit card details. Thereafter I received numerous emails from different delivery agents saying my order was on its way with a link to track the order. Cl... Ver mais

Classificada 5 em 5 estrelas

This is my second time purchase with Ninelife. Most of my bariatric vitamins are sold here. It is safe to use their service. The international shipping takes around 2 weeks to arrive. So please order... Ver mais

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4,1

Bom

TrustScore: 4 em 5

67 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(67)

28 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Poor shipping

Delivery was super slow (2 weeks). And when it did arrive it had been shipped in a Jiffy bag and the box was destroyed.

20 de maio de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

After this please update client and…

After this please update client and speed up the delivery..

23 de abril de 2026
Opinião espontânea
logótipo da NineLife Malaysia

Resposta da NineLife Malaysia

Hi Fahmi,

We apologize for the delay in your order. Your feedback is important, and we are reviewing our delivery timelines.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Classificada 5 em 5 estrelas

Customer service very fast in response…

Customer service very fast in response on my question and other request. They packed till ready to ship was fast just unfortunately the DHL Shipment take more than one month and understand is the recent globally fuel issues.

23 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Misleading Shipping Expectations & Delayed Delivery

I placed an order for supplements through ninelife.my, expecting a domestic Malaysian shipment based on the website’s wording (“Currently, we ship within Malaysia”) and the fact that prices are listed in RM with free shipping.

However, after more than three weeks, my tracking shows the shipment is still in the United States. There was no clear disclosure during checkout that the products would be dispatched internationally, which significantly affects delivery time.

Additionally, my order was not shipped in full. The supplements were sent separately without prior notice, and there was no indication at the time of purchase that any items were out of stock. I was not informed that the order would be split.

While free shipping is offered, the lack of transparency about international fulfillment and delayed dispatch is disappointing. Customers should be clearly informed if products are shipping from overseas so they can make an informed decision.

I hope the company improves transparency around stock availability, shipping origin, and realistic delivery timelines.

12 de fevereiro de 2026
Opinião espontânea
logótipo da NineLife Malaysia

Resposta da NineLife Malaysia

Hi Sham,

Thank you for the valuable feedback

We sincerely apologize for the inconvenience caused.

We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

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