My shipment was lost / stuck during the transit in Germany. The customer service was great, very helpful & very responsive in helping to solve the problem. All I can say that Ninelife got a GREAT TEAM... Ver mais
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Leia as opiniões dos outros
I am very happy with the product I bought to help my migraine symptoms. I bought a second bottle and if my situation which has plagued me for more than 40 years is under control I plan to continue wit... Ver mais
Possible scam. Ordered an item, provided my credit card details. Thereafter I received numerous emails from different delivery agents saying my order was on its way with a link to track the order. Cl... Ver mais
This is my second time purchase with Ninelife. Most of my bariatric vitamins are sold here. It is safe to use their service. The international shipping takes around 2 weeks to arrive. So please order... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Convenient Supplement Shopping
I had a good experience shopping for vitamins and supplements here. The product selection is diverse, and the ordering process was simple and convenient for my health needs.
great product
I have ordered many times thro Ninelife & all services were good
I have ordered many times thro
They have available what i required
They have available what i required. Communicated regular about the progress
My shipment was lost / stuck during the…
My shipment was lost / stuck during the transit in Germany. The customer service was great, very helpful & very responsive in helping to solve the problem. All I can say that Ninelife got a GREAT TEAM . Keep up the good work.
I like the timely response
I like the timely response, but i don't like the long wait for the shipment to arrive in M'sia. It took almost a month, Hm...
Poor shipping
Delivery was super slow (2 weeks). And when it did arrive it had been shipped in a Jiffy bag and the box was destroyed.
The package safely arrived at my…
The package safely arrived at my hometown without damage. The time frame also expected on the date said.
Good quality product and reliable…
Good quality product and reliable delivery.
After this please update client and…
After this please update client and speed up the delivery..

Resposta da NineLife Malaysia
Customer service very fast in response…
Customer service very fast in response on my question and other request. They packed till ready to ship was fast just unfortunately the DHL Shipment take more than one month and understand is the recent globally fuel issues.
The brace is very practical
The brace is very practical and easy to put on.
is great the function is very good
Ankle brace …
Received items promptly and very happy with them.
good tracking of shipment visibility
Misleading Shipping Expectations & Delayed Delivery
I placed an order for supplements through ninelife.my, expecting a domestic Malaysian shipment based on the website’s wording (“Currently, we ship within Malaysia”) and the fact that prices are listed in RM with free shipping.
However, after more than three weeks, my tracking shows the shipment is still in the United States. There was no clear disclosure during checkout that the products would be dispatched internationally, which significantly affects delivery time.
Additionally, my order was not shipped in full. The supplements were sent separately without prior notice, and there was no indication at the time of purchase that any items were out of stock. I was not informed that the order would be split.
While free shipping is offered, the lack of transparency about international fulfillment and delayed dispatch is disappointing. Customers should be clearly informed if products are shipping from overseas so they can make an informed decision.
I hope the company improves transparency around stock availability, shipping origin, and realistic delivery timelines.

Resposta da NineLife Malaysia
A Experiência Trustpilot
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