Nintendo Opiniões 

Beware, we ordered a virtual game from the Nintendo Switch Store via the homepage on the device. We purchased the Sega Sonic The Hedgehog game at £5.99 (luckily it was only a low cost) because the game didn't work, it wouldn't start and Nintendo claim that although you have 14 days right to Cancel you actually don't have rights to a refund. So if you are thinking of buying a virtual game, maybe don't, because you won't get a refund for your money if it doesn't work. Fraudulent BS. Nintendo's Sign in, Account Setup , Shop everything is so complex and complicated also. More headache than it might be worth. Avoid.

Extremely slow to reply on email, doesn't know european laws, phone number is disabled so i cant call them.
Worst support ive ever encountered if you can even call it support when you cant contact them.

New update on my switch has eliminated any chance of me and my daughter playing online together. We have been sharing games for years and now we can’t. Playing animal crossing in particular was our favourite and now we can never join each we can only play separately. This is for all games we enjoyed playing, Minecraft, terraria, Stardew valley and animal crossing. We can never play online again. I can’t afford to pull out £40 odd pound for extra copies of multiple games. After spending an absolute fortune with Nintendo I swear they will not see another penny from me, I’m not even paying for online anymore. I wanted a switch 2 as well in the near future. There’s no chance I’m buying one.

Purchased a switch for a christmas present, both the controllers stopped working properly but we had the warranty so sent them back to Nintendo in good faith. Waited over a month for a response and then received a bill of £90 to fix - despite new controllers only costing £60. Contacted Nintendo directly who asked for copies of purchase receipt etc. Every single one I sent they came back saying they didn't have all the information, which was totally inaccurate. Received a call from Currys yesterday to say the console had been returned yet received an email from Nintendo this morning asking for further copies of the receipts - they clearly have absolutely no idea who is doing what or where anything is! Who knows what I will be collecting from Currys, whether it will be my device, whether it will have been fixed - as per the warranty - or whether it will be someone else's device entirely! All in all the warranty is not worth the paper it is written on and I will not be purchasing anything from Nintendo again! Disgraceful!

Attempting to jack up video game industry pricing again for 10 year old tech. Vote with your wallet and stop buying Nintendo.

Sure! Here’s a polished version of your review:

⸻

I recently had a frustrating experience with Nintendo’s customer service regarding their 12-month subscription and the auto-renewal process. Initially, I opted for the standard subscription without auto-renewal, as I didn’t want it at the time. A few days later, I received an offer for a discount on a game, which I planned to use. However, I soon discovered that the discount was only available to those who had chosen auto-renewal.

Since the offer stated that I could enable auto-renewal to qualify, I tried to do so—but finding this option online was a nightmare. After struggling to locate it, I reached out to Nintendo’s customer service for help. Instead of assisting me in enabling auto-renewal, they repeatedly told me I wasn’t entitled to the discount, completely ignoring my request for guidance on how to make myself eligible.

By the time I finally got a response, the discount period had expired. I submitted a complaint, explaining the situation, only to receive a dismissive reply essentially saying, “Sorry, the discount is gone,” followed by a statement that they would no longer respond to my emails.

This was an incredibly frustrating and disappointing experience. Instead of providing actual support, Nintendo’s customer service was unhelpful, unresponsive, and unwilling to resolve what should have been a simple issue. I expected much better from a company of this size, and I hope they improve their approach to customer concerns in the future.

Got in contact with Nintendos European customer support team and I'm genuinely grateful, They got in contact quickly given the size of the company and the amount of emails they must get each day. Helped me with an account issue I have had for a while now, just wish I'd have reached out earlier.

Bought my grand daughter a Switch and a couple of months out of warranty had a problem, filled in a online form for repair was contacted same day and was told it would be collected by courier next day and they would have the label printed already, courier collect it, next day Nintendo contacted me to say work had started on the switch, next day repair was completed FREE of charge with extended warranty and it was with the courier for next day delivery. The courier let Nintendo down as they took 2 days
Very impressed with Nintendo cannot praise them enough

Ordered a Switch Oled bundle with Mario Kart and a 12-month online membership and received a faulty Switch console which would not read any game cartridges. Sent back for replacement, which I received without the 12-month online membership (which is just a piece of paper with a redemption code on it). I contacted Nintendo to ask that they send me a code, but they insisted that I sent back the entire bundle including the console. Apparently they are incapable of sending or emailing the code separately. I returned the entire bundle a week ago and have heard nothing since. I have emailed them to chase it up and just get responses saying that they have escalated my query to the relevant department who will be in touch. I will now need to raise it as a credit card dispute. So disappointed in this experience, wish I had read the online reviews before ordering. Terrible customer service, avoid.

The Nintendo store is full of absolute trash!
All owners should read the page at switchscores.com on "Low quality filter".
I unwittingly bought one such poor quality game (namely "Football Stars: Head Ball Soccer Co-op Battle").
It was full of bugs that made it unplayable (eg disappearing sprites, unable to un-pause games).

And Nintendo say their motto is "to put smiles on the faces of everyone we touch".
But their real motto is "NO REFUNDS!"
Once you download the game, that's it. You will never see your money again.
(This is unlike other paltforms. eg Steam you can get a refund on any game you have played sub 2hrs).
Shame on you Nintendo for robbing from your loyal customers this way!

I had to memorize a whole bible chapter for my dad in order to get my first console when i did we went to the shop and i had to choose between PS4 and a Nintendo Switch, i picked switch, and i do not regret it, having a 1100 hours with Breatho of th Wild with my 2 sisters is irreplacable, considered that im from a country most of u do not know thats something. SEEING THE 1.4 RATING I HAD TO COME THROUGH FOR MY FIRST AND FRVR CONSOLE LOVE. And i recently found my Super Mario Odessey cars (my first game, 1700hrs)

I have had the worst ever experience with Nintendo repair service team!
My Nintendo switch was newly bought, took really good care of it, but then LR buttons stopped working and I sent it off for repair- nearly new, in immaculate condition, in the original box, with the new Mario Odyssey game card (my son’s present).
The confirmed the receipt, repaired as they said, but then they sent the shipping number for it to be tracked and I got a box with someone’s t-shirt inside!!!!!
I reported that immediately
Complete nonsense happened with the customer service, they even mentioned that putting a game card in was my fault.
Were rude on the phone, ignored my messages, didn’t apologise, 1 month later after long arguments and me emailing them over and over they sent a replacement for my Nintendo switch - unsure if the condition of the replacement was as good.
And NEVER replaced a game card, claimed it was my fault to even have it there….
If you have a choice, don’t buy Nintendo!!!!
My childhood’s favourite game, I wanted to share my childhood memories playing Mario with my son, sad to have it gone so wrong!!!!!
Avoid avoid avoid!!!

Had to send my son’s Switch back to Nintendo cause the controls wasn’t connecting to the Switch. Contact Customer Support online and they arrange collection just under a week it’s back and working perfectly.
Thanks Nintendo

Do not sign up for Nintendo Online subscription.
Online services are a joke. You can purchase a subscription in 2 seconds. It has taken me 2 years to cancel Auto renewal as the option to terminate is nowhere to be seen on the online services section. Sent emails direct and they have been charged £17.99 for yearly subscription again. I informed them last year that my kids no longer have device but continue to take yearly subscription. Do not touch.

I just bought a Nintendo Switch OLED and I have downloaded 4 free games from Nintendo shop but only one works as free and the rest just get error.
I never believed that a company such big is so unreliable….

Poor service- download code didn’t work on our switch- CD keys told me to get in touch with Nintendo. They eventually emailed back- ‘rest assured we will help’ then ‘go back to the retailer’. Completely useless.

Absolute sh#*
I bought two switches for my kids, registered them under seperate usernames and linked them to the same email address under a family account as prompted by the device. They both changed to the same profile and only one works.
This is clearly an issue as other reviews state the same problem.
So it's Christmas day, I'm 500 pounds out of pocket and have, two kids that were so excited that now can't play with their presents. What a load of rubbish, needless to say I am fuming. This product has been on the market for 5 years and there is nothing on nintendo's site to help and to make matters worse once you've registered an email you cannot change it.
Disgraceful, awful and sums up all that is wrong with this get all your information then leave you hanging modern world.
Did I mention i was furious.....absolutely disgraceful.
Edit
Due to being unable to get any help from Nintendo I did a hard reset on one device as it didn't work anyway. As a result I have now lost the free sports game that was included with the device. So now my kids have two independent devices but one still can't play as the game has now gone....... wtf?
Finally got the one with no game setup. You have to create an adult account, then separate child accounts all online. The child account is not the username set up on the device.
To add the Just dance game I also bought the process is equally frustrating as you have to create an account with Ubisoft the game creators. Presumably so they can also sell your data. So this is one adult account followed by a child account.
Although on the switch you cannot log into the child account as there is no facility to create a password so my daughter has logged in as me so no child protection. As my sons device is logged in under my email he doesn't have any child protection either. I will change his but at this stage do not want to hard reset as I don't want to lose the sports game from his device.
All in all I would recommend a Steam deck over this Nintendo switch as Nintendo make very clear and precise instructions for getting your details but after that you are in your own when figuring out how to set up the Nintendo switch to actually use it. Poor, very poor.

I recently bought my youngest daughter a Nintendo Switch, my eldest already has one with a parental control account. I cannot link the new device to the parental controls app or progress. It will only allow me to register the device to my older daughter.
No problem I thought I will go through the support offerings, unfortunately the support pages just take you around in circles becoming more frustrated with irrelevant content whilst trying to find an answer which isn’t there. The whole platform is exasperatingly poor. No support chat or email, just a phone number that is office hours only

Happy to take your money, but then you are alone

Pas possible de laisser un avis sur la Switch