Nogard Creations Opiniões 

147
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had 4 coasters gifted by a friend from this company with my wedding flowers inside. They're HUGE coasters so will easily fit large mugs on, and they're such a beautiful keepsake. Takes a while to be c... Ver mais

Classificada 5 em 5 estrelas

Brilliant pieces to gift for a friends wedding to help her remember and treasure her special day. Always good work from this buisness and well worth the wait!

Classificada 5 em 5 estrelas

Such lovely people so helpful, caring and efficient. After we had a bad experience with another company Nogard took over and we are more than pleased with our beautiful preserved flowers now in re... Ver mais

Classificada 1 em 5 estrelas

Quite a strange couple who own this business. They seem to want to or somehow end up on political comment sections arguing and leaving comments on their business account about extreme pro life views t... Ver mais

Informações sobre a empresa

  1. Serviços para casamento
  2. Floricultura
  3. Designer de flores

Escrito pela empresa

High quality funeral and wedding flower preservation service based in the UK, Cambridgeshire.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

147 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 75% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(147)

41 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 5 em 5 estrelas

My pet dog’s ashes ring

Received my ring the other day and I loved it. I now have my OJ with me at all times, great quality, great fit.
I can even see the ashes inside, and as promised the unused ashes have been returned safely.
Many thanks
Well recommended

2 de dezembro de 2025
Classificada 5 em 5 estrelas

Ashes paw

Ordered second paw as very happy with both prouct and service.

28 de novembro de 2025
logótipo da Nogard Creations

Resposta da Nogard Creations

Thank you so much for your review 😊

Classificada 5 em 5 estrelas

I am so glad I found Nogard Creations…

I am so glad I found Nogard Creations to look after my wedding flowers. I knew when I was planning my wedding I wanted to try and keep my flowers as a keepsake and now thanks to Laura and the team I can look at my beautiful bouquet everyday! The team were so helpful with all of my questions and I have recommended them to friends who are planning their weddings now! Thank you so much xx

26 de novembro de 2025
Classificada 5 em 5 estrelas

Nogard creations designed a framed…

Nogard creations designed a framed flower keepsake from my dad's funeral. Laura did a fantastic job and listened to what I was wanting. It does take a long time from start to finish but you have to trust the process. If you want quality dried flowers then it's going to take about a year but I promise it will be worth the wait. When I collected my flowers it was a bittersweet moment for me . Picking up the funeral flowers but having a beautiful keepsake. Thankyou so much to Laura and her team for doing this for me.

18 de novembro de 2025
Classificada 5 em 5 estrelas

Ashes ring

Received my ring with a dear friends ashes with his favourite colours and wow it’s beautiful… from day 1 untill I received my ring the care was fantastic … thank you so much guys …. ❤️

13 de novembro de 2025
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Resposta da Nogard Creations

Thank you so much for your lovely review 🥰

Classificada 5 em 5 estrelas

Highly recommend

Excellent service all round! I ordered a medium frame bouquet preservation and it’s came back looking gorgeous. Took a little longer than planned but they had to contend with a heatwave this summer - they do state that the process may take longer in their info. We were kept up to date throughout the process and asked our opinion whenever choices needed any choices came up. Very friendly and quick to reply. I highly recommend them!

11 de novembro de 2025
Opinião espontânea
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Resposta da Nogard Creations

Thank you so much for your review 🥰

Classificada 2 em 5 estrelas

Dissatisfied customer

These products were only supposed to take 20 weeks max. However I have waited over a year! I had paperweights also made for my daughters and wrote a gift request card for each of them (as I had the option to do this at the time of booking). I never received those gift cards and when I questioned this I was told we don’t do that. I found this hard to accept especially as I had an option to ask for this. I sent the proof of this request to them and was told they would hand write a note as the cost to send these would be too expensive. Even though I paid for mine and my daughters to be posted separately, they were all posted in one package!! So in my eyes they could have posted two gift cards that would not have cost a lot!
It is such a shame as the actual paperweights were ok.

22 de outubro de 2025
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Resposta da Nogard Creations

Hi Sue

I am sorry you feel dissatisfied but I am so pleased that you like your finished pieces.

We quote in our terms of service up to 12 months for flower preservation. We did go slightly over that unfortunately recently due to a long heatwave over the summer.

We don’t offer gift cards as a service in the description of our pieces it is noted that you will receive “a hand written gift message”

We also never said we wouldn’t make one because it was too expensive, you questioned why at the price of pieces a gift card isn’t included which we replied that “the cost of pieces is to cover the hours of work involved in drying and preserving the flowers and if we were to add in gift cards this would mean we would have to increase our pricing to cover costs of printed gift cards”

We were unaware that you wanted them posted to 2 different addresses as this was never mentioned and our website automatically linked both orders as they were both ordered from your account.

Thank you for your review and we will take your comments on board and I am pleased you like your finished flower preservations.

Classificada 5 em 5 estrelas

Brilliant

We are very happy with the items created from our wedding flowers, thank you so much. Was very easy to drop off our flowers and then collect the finished items. Well worth the wait!

9 de outubro de 2025
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Resposta da Nogard Creations

Thank you so much for your review 🥰

Classificada 5 em 5 estrelas

Lovely wedding flowers resin gift

Thank you for lovely wedding flowers preservation bottle. It brings back the wonderful memories. Worth the wait!

26 de setembro de 2025
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Resposta da Nogard Creations

Thank you so much for your review 🥰

Classificada 5 em 5 estrelas

Lovely little dog paws to remember your dog

I ordered 4 little resin dog paws to keep our dog's ashes - for us and our family to keep. They really calm sized and lovely to look at and hold. Nice colours and not garish. Very reasonably priced at £25.
The only down side is that the order takes 8 weeks to complete
However, this was made clear at the outset

29 de agosto de 2025
Classificada 3 em 5 estrelas

Nice coasters

I ordered a set of coasters and a ring holder. They’re very nice but took over a year to arrive. I knew it would take a while as the website gave a guide of 20 weeks but my order took 53 weeks. They did get back to me quickly when I asked for updates.

13 de agosto de 2025
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Resposta da Nogard Creations

Thank you for your honest review and I am so pleased you like your pieces!

We quote 20 weeks as a minimum but up to 12 months as standard. Your coasters were finished slightly later as they required a bit of extra finishing work.
We are working to try and bring our wait times down but with the delicate process of flower preservation it can be hard to do without compromising the quality finish we strive for.

I am pleased that you were happy with our communication throughout the process

Again thank you for your review

Classificada 1 em 5 estrelas

AVOID

I am extremely disappointed with my experience using this company. After placing my order, it took 13.5 months to receive all the products. When the final item finally arrived, it was damaged.

I emailed to raise my concerns but received no reply. I then phoned to follow up and was met with a rude and unprofessional response, with the promise that my email would be answered. I am still waiting for that response.

Weddings are expensive, and preserving the flowers is meant to provide a lasting reminder of a special day. After spending nearly £400 with your company, we feel completely let down. I understand that the original frame was damaged and had to be replaced, but the replacement frame—once collected and brought home—was also damaged.

While I am aware the frames are described as handmade, the quality is poor. In fact, I could purchase a better-quality frame from Tesco or Hobbycraft at a fraction of the cost.

13 de agosto de 2025
Opinião espontânea
logótipo da Nogard Creations

Resposta da Nogard Creations

Hi Beth,

Thank you for your feedback.

I’m sorry you feel disappointed with your order. I 100% accept that your frame took a long time. We do use an external supplier for our frames, and in this instance we did not check the replacement frame closely enough. Going forward, we will carry out more stringent checks on future frames to ensure this doesn’t happen again.

I do feel that a 1-star review and the tagline “Avoid” is a little unfair, as the remainder of your order was completed before our quoted lead time, and you seemed happy with those pieces.
(Here’s a photo of the rest of your flower preservation order, completed and collected within our lead time: https://nogardcreations.co.uk/blogs/news/beth-s-flower-preservation )

We had to replace your original outer frame because it was damaged. The first frame ordered was not damaged but had quality issues the next replacement arrived in the wrong size, and the final replacement was rushed to you so we could get it to you as quickly as possible. I fully accept that we should have checked this frame more carefully, and we unfortunately missed the damaged corners.

You raised your concerns with us late one afternoon, and then called the next morning. At that time, I was unable to take a call, so I stated that we would reply to you via email. This wasn’t intended to be rude—simply that I couldn’t take a call at that moment, and I wanted to respond in the same way you had first contacted us.

During this time, we were waiting for a response from our supplier, which I explained in our email. I don’t feel that less than 24 hours is an unreasonable response time.

Again I thank you for the feedback on the frame and it will help us to improve our checks and service

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