Noisy Clan Opiniões 

128
•
TrustScore: 5 em 5

4,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Totally satisfied with this product & customer service. Bought a Chord Compass book & tool; very cool & useful. Needed to change my mailing address & Joe handled my request quickly & correctly. Thank... Ver mais

Classificada 5 em 5 estrelas

I first found Noisy Clan on Amazon with their Decoder (and I purchased it !) . It's such a wonderful tool and has, thankfully, simply and clearly helped me solved the mystery of keys that I'd not figu... Ver mais

Classificada 5 em 5 estrelas

David has always made me feel comfortable in our correspondence and Clarify patiently. A new comer in the community, someone who decided to pick up guitar again after many years, he just simply h... Ver mais

Classificada 5 em 5 estrelas

I buy everything these guys put out. Quality is 2nd to NONE and they provide the friendliest customer service in the business.

Informações sobre a empresa

  1. Loja de música

Escrito pela empresa

Creating music accessories that are designed to be simple to set up, easy to use, ultra-portable, lightweight and hassle-free. Our products enable musicians to get straight to playing with no adjustments needed after set up.


Informações de contacto

4,9

Excelente

TrustScore: 5 em 5

128 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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4,9

Todas as opiniões

(128)

21 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

You misrepresented ship times and when…

You misrepresented ship times and when I complained my difficulty was met by a rude and abrupt response. Joe offered me a full refund, which I accepted. However, he never issued the refund. Now I have to dispute the charges and report your fraudulent activity.

23 de novembro de 2022
logótipo da Noisy Clan

Resposta da Noisy Clan

Hi Stephen,

We take allegations of fraudulent activity very seriously.
We issued you a refund through our online shopify site on 18th November, and sent an email confirmation of this to you.

The product you ordered was clearly stated at Pre-order at the time of purchase. As such there were no shipping times mentioned.

We have now since added the estimated delivery date to the Grandstand page to avoid any confusion in the future.

It is unfortunate that you feel you have been poorly treated and defrauded. We value our customer service very highly and as such your initial complaint was dealt with promptly when you decided to reach out.

We are always on hand to answer questions customers have about any of our products, this includes shipping times and pre-order estimated delivery dates.

If you are having concerns about the refund process you always have the avenue of reaching back out to us and we can query shopify as to why your refund has not reached you yet.

Kind Regards

Joe

Classificada 5 em 5 estrelas

They’ve done it again

Product was up to the standard expected after their excellent work on the Wee Stand. Came quickly considering it was an international order and communication was good. Looking forward to using the Decoder (and accompanying booklet) to expand my knowledge of music theory and to add music to a set of lyrics I’ve been working on. Highly recommended!

22 de novembro de 2022
logótipo da Noisy Clan

Resposta da Noisy Clan

Hi Ross,

So glad that you are enjoying your Decoder (as well as your Wee Stand) - enjoy making more Noise!

Classificada 5 em 5 estrelas

Polite and quick response to a complaint

One of the legs on my first Wee stand cracked. I complained and received a new one for free after sending a picture of the stand. The response was quick and the matter solved without hazzel. The new one is working fine. A pleasant experience.

21 de novembro de 2022
Classificada 5 em 5 estrelas

I am so happy to have received my…

I am so happy to have received my Decoder Circle of Fifths. The item was exactly as described and came with a little book. I received it very quickly even though they are in Great Britain. I am following Noisy Clan and am excited to see what they might do next - after the best music stand ever comes out.

15 de novembro de 2022
Classificada 5 em 5 estrelas

Noisy decoder 5ths wheel

Sent off for a free noisy decoder 5ths wheel and never thought I'd get it or waited for the catch. In fact I received it a couple of ago with a clear booklet on it and some music theory. Absolutely brilliant and fits in your case. Great product easy to use with a fold out stand. Thank you so much.

4 de novembro de 2022
Classificada 5 em 5 estrelas

Happy with early arrival

Arrived in 10 days. It was sooner than I expected, which surprised me. Thank you for your quick response.

27 de outubro de 2022
logótipo da Noisy Clan

Resposta da Noisy Clan

Thank you for your feedback!

Classificada 5 em 5 estrelas

I ordered the Wee stand after seeing it…

I ordered the Wee stand after seeing it in music class. Such a beautiful design. I was really taken with it. Quick to set up and use. However, after using it only twice one of the legs came out of its blue socket. For a product at this price that is not ok. What really took me to 5 stars is the AMAZING service. Yulie reached out after seeing the picture I sent and promptly dispatched another piece. So far it has been great. When you are transporting 2 kids and 3 violins it is nice to have atleast one thing that is compact and lightweight!

3 de novembro de 2022
Opinião espontânea
logótipo da Noisy Clan

Resposta da Noisy Clan

Thank you for your feedback!

Classificada 5 em 5 estrelas

Equipment with the musician in mind

I appreciate their attention to detail, quality and what I would call “sensible functionality”. They are musicians designing equipment with fellow noisemakers in mind. They may be a noisy clan but I am a very happy musicisn !

29 de outubro de 2022
logótipo da Noisy Clan

Resposta da Noisy Clan

Thank you so much for your feedback Nancy, can't wait for you to try the Grandstand!

Classificada 4 em 5 estrelas

Fantastic product

Fantastic product! Transporting a stand on public transportation is of no worry anymore.One small change would be to make the big blue clips out of a metal rather than plastic.

18 de outubro de 2022
logótipo da Noisy Clan

Resposta da Noisy Clan

Hi Garry, thank you so much for your feedback - we'd love to know the reasoning behind the metal for clips? As plastic they are less likely to scratch a tablet but there may be a use we have not thought of

Classificada 2 em 5 estrelas

It could have been a great product

It could have been a great product, but in the end, it's a very low quality product, made in China. Several parts are already damaged (the feet, in closed positions, do not clip and fall all the time. One of the blue hooks is already squealing and will not last). The stand really gives the impression that it will not last, that it is very fragile. The height adjustment is really limited and it takes several adjustments to get the legs at the same height for the stand to be straight. So, it's too expensive for this quality of product. Also, Noisy Clan should be clearer about where their product comes from.

5 month later: a new website and still absolutely no information on where it was made...

13 de outubro de 2022
logótipo da Noisy Clan

Resposta da Noisy Clan

Hi Fabien,

It is unfortunate that you have received a unit which sounds like it is faulty, which totally sucks! Have you reached out to customer service?

We are always available to troubleshoot any issues you have with your Wee Stand or finding out more information on our manufacturing: info@noisyclan.com

Our crowdfunding campaign went into detail about the partnership we have with our manufacturer in China who specialises in high quality materials: carbon fibre, glass filled nylon, etc. But it is a great suggestion to add this to our website which we will do so from now on.

If you are unhappy with your purchase then we offer a 30 day money back guarantee, which you are welcome to use.

Many thanks

Joe

Classificada 5 em 5 estrelas

Recommended

Recommended. Sometimes I need a music stand but often I don’t. Standard heavy duty stands are ugly to have around and bulky to store away. This stand solves that problem for me.

29 de setembro de 2022
Classificada 5 em 5 estrelas

The stand has been a great help to use

The stand has been a great help to use, especially when weight is an issue. Carrying a bunch of equipment on public transportation in New York City is not the easiest thing to do, but the size and lightweight of the stand makes it much easier than any alternative. It takes a little time to get used to the setup procedure, but once that's done, it's pretty easy to to do quickly.

15 de setembro de 2022
Classificada 5 em 5 estrelas

The Wee Stand was easy to order and Purchase.

The Wee Stand was easy to order and purchase.I was kept informed by acknowledgement of the order, the despatch and estimated date of delivery of the music stand.I ordered the goods on Wednesday 07/09/2022 and the neat parcel containing the music stand arrived on Tuesday 13/9/2022.The delivery was reasonably quick when you take into account postal strikes.The Wee stand looks great and was a wee bit fiddly to start with but I have got to grips with it now and it has replaced my old bulky,heavy stand.I am sure that this will be money well spent.

13 de setembro de 2022
Classificada 5 em 5 estrelas

Follow-up review.

As in a previous review, a leg broke on the stand I originally got. I emailed the company, sent photos, they identified the fault and sent a replacement immediately. Which has all its legs... You can't fault that for customer service.
The stand is very stable, very clever design. I'm very impressed with it.

12 de setembro de 2022

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