SCAM COMPANY! AVOID LIKE THE PLAGUE!
SCAM COMPANY! This is a scam company. We placed an order for an AC unit from them on the 28th July , only later that day to find that if was a iffy company. We cancelled the order later the same day over chat ( with a human, it wasnt automated ) who confirmed that the order would be cancelled and that we would receive an email the following day with all the details . Received nothing and when we checked they had taken the money out the day after we cancelled the order. Tried contacting their support again and were not responding at all . I was advised by the bank to email them so I could get something in writing but they didnt reply to either of the two emails we sent them . Luckily I had taken a screenshot of the chat where they stated they would cancel the order, plus a copy of the order confirmation. We were advised by our bank to wait and give them a chance to refund the payment in accordance with their refund policy but we received no response at all from them. According to other reports on Trust pilot this is a common occurrence with this company. The registered office for this company is a 2 bedroom residential property in London and the telephone no. apparently belongs to unrelated private individuals rather than a business support line. If you have recently purchased anything from this online store and are having the same issues then contact your payment method and collect as much information as you can in regards to your complaint. We dealt with ours through our bank and have managed to get our money back via chargeback. We will also be reporting this company to Trading Standards .








