This is my second post regarding my Norelie Red Therapy Wand. I have had to have 2 replacement wands sent to me because both broke almost as soon as I received them. My last interaction with Norelie w... Ver mais
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Norelie is a great company, both of the product and customer service are excellent. I bought RedRevive last year, it worked fine until recently. I contacted the customer service to see if it could b... Ver mais
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I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats... Ver mais
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnt... Ver mais
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Estados Unidos da América
- norelie.co
3,5
Aceitável
130 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
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This is my second post regarding my…
This is my second post regarding my Norelie Red Therapy Wand. I have had to have 2 replacement wands sent to me because both broke almost as soon as I received them. My last interaction with Norelie was March 31 2026. AGAIN I had to notify them that my wand wouldn’t work upon receiving my replacement. Today is May 11,2026. Despite my numerous emails to Norelie asking them what is the status of my latest replacement wand IVE HEARD NOTHING. They promised a replacement wand on March 31 but to date no new wand or no new communication from them at all. They have no customer service number. Their customer service might be AI generated. I’m wondering if they’re going to be in business in a couple of months. Bottom line is this. I suffer from peripheral diabetic neuropathy. When I had a wand that did work it offered some relief. But since I have no idea if/when I might get a replacement wand I’m totally screwed n my pain symptoms have reappeared. THANK YOU NORELIE for your lack of professionalism regarding my situation
12 de maio de 2026
Opinião espontânea
Norelie is a great company
Norelie is a great company, both of the product and customer service are excellent. I bought RedRevive last year, it worked fine until recently. I contacted the customer service to see if it could be repaired. To my surprise, Ana of US store offered me a new one free of charge! This is beyond my expectation, it means Norelie truly is an excellent company!
Concerning the product, we had good experiences. My wife had a sore right calf muscle for quite some time. She used the device for about 3 months (power level 2, 15min daily), the soreness was gone and never returned, she was very happy because it was 100% effective! I had a severe nail fungus on my left big toe, so I used the device for a treatment lasting about 5 months (power level 4, 15min), not continuous, on- off. As a result, the fungus almost disappeared. I’m quite happy!
1 de maio de 2026
Opinião espontânea
Resposta da Norelie
Thank you so much for taking the time to share your experience with us — we truly appreciate it.
We’re delighted to hear that the RedRevive device has made a positive difference for you and your wife, and that you’ve seen such encouraging results. It’s always very rewarding for our team to know our products are helping improve daily wellbeing.
We’re also very pleased that your experience with our customer service met your expectations. Providing supportive and helpful assistance is something we value highly, and we’re glad we could resolve your request smoothly.
Thank you again for your trust and kind words. We truly appreciate your support and look forward to being here for you whenever you need us.
I ordered a pillow
I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats its couriers fault and other stupid excuses. Finally I had to chase them through european organisations and through my bank thruogh which finally after months i managed to get back my 50 euros. COmpletely fraud, unprofessional, be careful. DONT WASTE YOUR MONEY FOR COMPANIES THAT BEHAVE LIKE THAT - CONGRATULATIONS CONTINUE LIKE THIS!
22 de maio de 2025
Opinião espontânea
Kristeen was awesome!!
Kristeen was awesome!!! I contacted them because my wand would not power up even when charged and asked for troubleshooting tips. Instead of troubleshooting she offered to ship out a new wand even though the old one was a couple years old. Then as mail does it appeared to be lost but Kristeen stayed in contact until my wand was received. Thank you so much for being a trustworthy business and having great employees like Kristeen.
12 de março de 2026
Opinião espontânea
Resposta da Norelie
Thank you so much for sharing your experience! We’re thrilled to hear that Kristeen was able to take such great care of you. She truly embodies our commitment to going above and beyond for our customers, and it’s wonderful to know her dedication made a difference. We appreciate your patience while the replacement made its way to you, and we’re glad everything worked out in the end. Your trust means the world to us, and we’ll be sure to share your kind words with Kristeen and the rest of our team.
Norelie Stand Behind Their Products
I have been using the RedRevive Therapy Wand for a little over a year now. I have neuropathy and have been using about once a day. If I miss a couple of days I notice the difference in what has been an improvement to the numbness & stiffness to a declining result. So I try to not miss any if possible. They stand behind their products and have great friendly service.
10 de março de 2026
Opinião espontânea
Resposta da Norelie
Thank you so much for sharing your experience with the RedRevive Therapy Wand! We’re truly glad to hear that it has been making a positive difference for you and helping with the numbness and stiffness. It’s wonderful to know that consistent use has brought noticeable improvement.
We also appreciate your kind words about our service — standing behind our products and supporting our customers is very important to us. Your feedback means a lot and encourages us to keep delivering both quality products and friendly support.
Excellent communication and customer…
Excellent communication and customer service.
5 de fevereiro de 2026
Opinião espontânea
Resposta da Norelie
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our communication and customer service. Your feedback means a lot to us and helps us continue providing the best possible support!
No improvement …
I have been using the device for nine months on a daily basis for CIPN and have not noticed any improvement. Will continue to use hoping their might be some change.
27 de dezembro de 2025
Opinião espontânea
Resposta da Norelie
Thank you for sharing your experience. We’re very sorry to hear that you haven’t noticed any improvement after using the device daily. We understand how frustrating this must be, especially when managing CIPN.
Some users may require a longer adjustment period, and results can vary depending on individual circumstances.
Your comfort and satisfaction are very important to us, and we truly appreciate your patience and feedback. Please don’t hesitate to reach out to us directly so we can assist you further.
Warm regards,
The Norelie Team
Norelie really stands by its products
Norelie really stands by its products. My cord broke, and I was just looking to buy another. I was automatically offered a new one and charger for free!
7 de dezembro de 2025
Opinião espontânea
Resposta da Norelie
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience. We always want our customers to feel fully supported, and we’re glad we could replace your cord and charger right away.
Thanks for choosing Norelie — we truly appreciate you!
Great customer service
Great customer service. It's hard to find companies like Norelie. I'm so happy I made the right decision to buy my red laser directly from them.
27 de novembro de 2025
Opinião espontânea
Resposta da Norelie
We’re delighted you had such a positive experience with our customer service and product. Thank you for choosing Norelie — your trust means a lot! - Norelie
Issue with product
I had an issue. I contacted the company on November 4 and heard back on November 5. Exceptional service and delightful representative for your company. In fact, I told her I would give her a 20 out of 10. Getting service today is usually very difficult but not with this company.
4 de novembro de 2025
Opinião espontânea
Resposta da Norelie
We’re delighted to know our team could assist you so quickly and leave such a positive impression. Your generous words mean a lot — thank you for recognizing our service!
Resposta da Norelie
Thanks a ton for the shout‑out! We’re really happy you found our customer service excellent — that’s exactly what we aim for every day. -Norelie
Incredible customer service
Incredible customer service. Lost my charging cord in a move and they replaced it for free. Just incredible.
10 de novembro de 2025
Opinião espontânea
Resposta da Norelie
We’re thrilled we could help replace your cord and make things hassle‑free. Your kind words mean a lot—thank you for recognizing our service. - Norelie
Excellent product and customer service
Excellent product and customer service, from a real person, not AI!
My questions were answered promptly and the insoles have been a game changer. I have high insteps am on my feet for 8 hours on a concrete floor, my feet had been so painful constantly. These insoles really support the arch and have resolved the pain completely.
I'd thoroughly recommend these insoles to support feet through the day.
26 de outubro de 2025
Opinião espontânea
Resposta da Norelie
Thank you so much for your kind words! We're thrilled the insoles have made such a difference for your feet—and that our team could support you quickly and personally. Your recommendation means the world to us! - Norelie
I ordered the wrong size and emailed…
I ordered the wrong size and emailed straightaway. The next day I received an email stating the size i ordered was now changed to the correct size I need. Very helpful and I really cannot wait to try out my new innersoles. Thank you for all your help 😊
10 de setembro de 2025
Opinião espontânea
Resposta da Norelie
Thank you so much for your kind words! We're glad we could quickly update your order and get you the right size. We can’t wait for you to try your new insoles—enjoy every step! 😊
The wand won't turn on
The wand won't turn on, Ive emailed the company NO REPLY. I'm considering it a SCAM
2 de setembro de 2025
Opinião espontânea
Resposta da Norelie
Thank you for your feedback, and we’re truly sorry for the frustration caused. We’ve reached out to you via email to help resolve the issue with your wand as quickly as possible.
Please rest assured—we’re here to make this right and ensure you’re fully supported. - Norelie
Hats of to your young assistant…
Hats of to your young assistant Mohammed Soliman
highly professional compassionate and helpful service
second to none
30 de agosto de 2025
Opinião espontânea
Resposta da Norelie
Hi Nisar,
Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience.
We’re especially delighted to hear that Mohammed was able to assist you with such professionalism, compassion, and care. Your kind words will be shared with him and the rest of our team—it means a lot to know that our efforts make a positive difference for our customers.
We’re grateful for your trust and look forward to serving you again in the future.
Warm regards,
Norelie
Great product
I'm here to let you know that the foot massage and gel work great experience both are great.thank you !
24 de agosto de 2025
Opinião espontânea
Resposta da Norelie
Hi Marc,
Thank you so much for your wonderful feedback! We’re so glad to hear that both the foot massager and the gel are working great for you and giving you such a positive experience. Your satisfaction truly makes us happy.
We appreciate your trust and support, and we’re always here whenever you need us again.
Warm regards,
Norelie
Resposta da Norelie
Hi Angela,
Thank you so much for your kind words. It truly means a lot to hear that you felt the service was personal and appreciated.
We’re always here for you, and messages like yours genuinely brighten our day. Thank you again for taking the time to share your experience with us!
Warm regards,
Norelie
I received some insoles which should…
I received some insoles which should have fitted size 7 UK but are too small & very narrow..there is no option for wider feet on the website.I wanted a refund & in order for this they have to be sent to Ohio USA! (£16)surely there is a depot in the Eu or UK? I do not want their options of other items & 50 % refund..this is a dodgy company & however nice the replies from the operatives ,it doesnt give customer satisfaction..this has cost me £39!!
1 de julho de 2025
Opinião espontânea
Resposta da Norelie
Hi Geraldine,
I'm truly sorry to hear about your experience, and I completely understand your frustration. You placed your trust in us expecting a product that would provide comfort and value, and it’s deeply disappointing to hear that we’ve fallen short—not only in terms of sizing but also with the return process.
I can only imagine how upsetting it must be to receive insoles that don’t fit properly, only to then find that the return option involves international shipping at your own expense. You're absolutely right—£16 to return an item that didn’t meet your expectations, after spending £39, feels incredibly unfair. I genuinely hear your concern, and your feedback is not being taken lightly.
Please allow me to escalate this matter internally. While we currently don’t have a return depot in the EU or UK, I agree this creates a barrier to a smooth and reasonable resolution, and I’ll do everything I can to explore a better solution for you.
Again, I sincerely apologize for the inconvenience, and I appreciate you taking the time to share your honest feedback. Your satisfaction matters to us, and our team will be in touch with you shortly to assist further.
Warm regards,
Norelie
0 stars for customer service
I am wanting to return an item but the phone no. on the website is "not known " and they do not answer emails. I guess I'm just out of pocket and will have to accept it. 0 stars for customer service. Edit: so now I've received an offer of "another product". I just want to return the item and obtain a refund. Please make it easier. Trust pilot thinks im reviewing the wrong company. I assure you I'm not! I AM STILL WAITING for info on how to return. Having checked further into the company name, it appears that they are owned by a Dutch website design company. Norelie appears to be a scam. If I ever get satisfaction from them, I will update my review. 2nd Edit. After a lot of stressful emails I have now received a refund, but they still won't tell me where to return the item to. Very strange. Why are they hiding their address? Anyway, I've added another star because they turned out not to be scammers, just very difficult to deal with.
23 de julho de 2025
Opinião espontânea
Resposta da Norelie
Hi Susan,
Thank you for bringing this to our attention. We sincerely apologize for the frustration you've experienced while trying to reach us. This is certainly not the level of service we aim to provide.
Please know that our team is more than willing to assist you with your return. We’ve now escalated your concern internally, and a member of our support team will be reaching out to you via email shortly to guide you through the return process.
We truly value your patience and the opportunity to make things right. If there’s anything else we can do to support you in the meantime, please don’t hesitate to let us know.
Kind regards,
Norelie
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