This is my second post regarding my Norelie Red Therapy Wand. I have had to have 2 replacement wands sent to me because both broke almost as soon as I received them. My last interaction with Norelie w... Ver mais
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Norelie is a great company, both of the product and customer service are excellent. I bought RedRevive last year, it worked fine until recently. I contacted the customer service to see if it could b... Ver mais
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I ordered a pillow, around 50Euros. I t arrived, in Greece, but for some reason was not delivered to me (some issue with the courier ? I dont care). When I ask for refund, they were saying to me thats... Ver mais
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnt... Ver mais
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Estados Unidos da América
- norelie.co
3,5
Aceitável
130 opiniões
Respondeu a 80% das suas opiniões negativas
Geralmente responde em 48 horas
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I received my Therapy wand yesterday…
I received my Therapy wand yesterday (20/07/2025)
I used it yesterday for about 20 minutes. I can not tell whether it works or not. i noticed that the print on the buttons got erased. Quite dissapointing that the buttons are blank now. That made me doubt if it's any good. I tried to call the number on your website only to hear that the number you are calling doesn't exist. You are unreachable.
What do you have to say that your product must be of poor quality for the printing on the buttons to get erased.
20 de julho de 2025
Opinião espontânea
Resposta da Norelie
Hi there,
Thank you for reaching out, and I’m truly sorry to hear about your disappointing experience with the Therapy Wand. We understand how frustrating it must be to receive a product that doesn’t meet expectations, especially when it's something you were hopeful would help. Please accept our sincerest apologies.
We’re equally concerned about the issue with the button print wearing off so quickly, and we appreciate you bringing this to our attention. This is certainly not the standard we aim to uphold.
To help us look into this further and provide a proper resolution, we’ve sent you a separate email requesting a few order details. Once we receive your response, we’ll review your account and address this as quickly as possible.
We also apologize for the trouble you experienced trying to reach us by phone — we’re actively investigating this issue with our contact line. In the meantime, feel free to reply to our email.
Thank you again for your patience and for giving us the chance to make this right.
Kind regards,
Norelie
Resposta da Norelie
Hi John,
Thank you so much for your kind words! We truly appreciate you taking the time to share your feedback. We’re delighted to hear you were happy with our service and fast delivery.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Best regards,
Norelie
My 2 rating is because of how Package…
My 2 rating is because of how Package arrived just all products in a bag wrap with tap!!! Makes me very curious about the product now,, I guess they are in need to save money because they aren't making money,, Couldn't afford to package things in a Box to prevent breakage-smashed etc... very upset most likely going to send back,,,
26 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Charlie,
I'm truly sorry to hear how your package arrived — I completely understand your frustration, and I want to personally apologize for the poor packaging experience you received.
This is absolutely not the standard we aim for, and I’ve already escalated your concern to our relevant team for proper investigation. We've also assigned one of our team members to reach out to you directly so we can get this issue sorted as quickly as possible.
Please rest assured, we take this seriously. We’re committed to making it right and ensuring this doesn’t happen again — not to you, and not to any of our customers.
Thank you for bringing this to our attention, and again, I’m truly sorry for the inconvenience. We'll be in touch very soon with a proper resolution.
Warm regards,
Norelie
Top Tier Customer Support
Very quick and helpful customer service. Follow up after the sale was also very good. Product arrived on time as promised and was packaged well.
24 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi D,
Thank you so much for your kind words! We’re thrilled to hear that you were happy with our customer service, follow-up, and the timely delivery of your order.
It means a lot to us that you took the time to share your experience. We're always here if you need any further assistance.
Warm regards,
Norelie
Cannot reach the company to file a…
Cannot reach the company to file a complaint
26 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Steven,
We're very sorry to hear that you've had trouble reaching us, and we truly apologize for any frustration this has caused.
After checking our system, we can see that one of our customer service representatives has already reached out to you via email. May we kindly ask if you’ve had the chance to check your inbox (including your spam or promotions folder)?
Please know that we're here for you and truly want to resolve this issue as quickly as possible. Your satisfaction is important to us, and we’ll do everything we can to make things right.
Warm regards,
Norelie
I contacted Norelie twice and received…
I contacted Norelie twice and received professional and exceptional customer service each time. I will surely share my experience with anyone who is in need of the products Norelie provides.
Thank you Norelie for making me a satisfied customer.
20 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Syl,
Thank you for your kind words and for taking the time to share your experience. We’re so glad to hear that you received professional and exceptional service each time you contacted us.
It’s always our goal to make every customer feel valued and supported, and knowing that you’ll recommend Norelie to others means the world to us.
Thank you again for your trust—we’re truly grateful to have you as a satisfied customer. If you ever need anything, we’re here for you.
Warm regards,
Norelie
Any questions I had pertaining to the…
Any questions I had pertaining to the order and shipping process were answered immediately. I have not received my device yet, but I am sure that the great support will continue.
Thank you,
Danny Trout
21 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Dan,
Thank you so much for your thoughtful message.
We’re very glad to hear that your questions regarding the order and shipping process were answered promptly. Providing quick and clear support is very important to us, and it’s wonderful to know that you felt well taken care of.
Although your device hasn’t arrived yet, we’re confident you’ll be pleased once it does—and rest assured, we’re always here if you need anything along the way.
Thank you again for your trust and kind words.
Warm regards,
Norelie
Alles in allem zufrieden
Die Lieferung kam sehr spät, obwohl ich expressversand buchte.Der Betrag wurde mir gutgeschrieben +. Auch die anderen Fragen++ die ich hatte( wie eine deutsche Anleitung) liefen zuerst über KI- wurden dann aber zuverlässig und persönlich beantwortet+++. Ich bin sehr zufrieden.Zum Behandlungserfolg kann ich noch nichts sagen.
21 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hallo Jutta,
Vielen Dank für Ihr ehrliches Feedback.
Ich verstehe wirklich, wie frustrierend es gewesen sein muss, Verzögerungen zu erleben, besonders nachdem Sie den Expressversand gewählt haben. Bitte nehmen Sie unsere aufrichtige Entschuldigung für die Unannehmlichkeiten an, die dadurch entstanden sind. Es freut mich zu hören, dass der Betrag Ihrem Konto umgehend wieder gutgeschrieben wurde und dass Ihre anderen Anliegen - wie die deutschen Anweisungen - schließlich persönlich und zu Ihrer Zufriedenheit geklärt wurden.
Ihre Erfahrungen sind für uns sehr wichtig. Wir haben alles, was Sie uns mitgeteilt haben, zur Kenntnis genommen und an unsere zuständigen Teams weitergeleitet, damit wir unsere Dienstleistungen verbessern können. Seien Sie versichert, dass wir ständig daran arbeiten, unsere Systeme effizienter und reaktionsschneller zu machen.
Was die Effektivität des Produkts betrifft, so besteht zum jetzigen Zeitpunkt absolut kein Grund zur Sorge. Wir bieten eine 90-tägige Zufriedenheitsgarantie, so dass Sie genügend Zeit haben, die Ergebnisse in Ruhe zu bewerten. Wenn Sie Fragen haben oder Unterstützung brauchen, sind wir für Sie da.
Nochmals vielen Dank für Ihre Geduld und Ihr Vertrauen. Wir setzen uns dafür ein, Sie zu unterstützen und sicherzustellen, dass Ihre Erfahrungen mit uns immer besser werden.
Mit freundlichen Grüßen,
Norelie
I have read about red light therapy and…
I have read about red light therapy and learned that it does help some folks. I used the equipment per the instructions. I didn’t get any improvement. I called Norelie to make sure that I using the equipment correctly to gain optimum improvement. They were very helpful and took the time to answer my questions and help me. Unfortunately I am one of the people that it didn’t work on. I’m glad I tried it I returned it to Norelie and they assured me that I would be refunded my cost. Thank you Norelie for letting me try it. Hoping it helps many others.
1 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi,
Thank you so much for your thoughtful and honest feedback. We're truly sorry to hear that red light therapy didn’t bring the results you were hoping for, but we’re grateful that you gave it a try.
We’re especially pleased to know that our team at Norelie was able to support you and answer your questions. Your kind words mean a lot to us, and we appreciate the opportunity to assist you throughout your experience.
Your refund is being processed as promised, and we thank you once again for giving Norelie a chance. We're hopeful that red light therapy continues to benefit many others, as you kindly mentioned.
Wishing you all the best on your wellness journey.
Warm regards,
Norelie
Items arrived crushed
Ordered the RedRevive May 24. Received it June 12. The items were shipped in a thin bubble envelope instead of being packaged in a box. The contents were crushed in shipping. I don't trust they are safe to use. At this point, not interested in experimenting with a replacement. Emailed support and requested a full refund per their 90-day free trial.
Update: Seller's response below matches an email I received. Adding a star because seller provided a full refund, and they did not require me to ship back the crushed products. I am still not convinced this is a legitimate company or product.
10 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi,
I'm very sorry to hear about the condition in which your RedRevive item arrived — that’s incredibly disappointing, and it’s absolutely understandable that you would feel frustrated, especially after waiting patiently since your order on May 24.
Please accept our sincere apologies for the poor packaging and for not responding to your initial message. That’s not the level of service we aim to provide, and I completely understand why your trust in the product has been shaken.
We do have an active and committed customer support team, and I want to personally make sure this issue is taken seriously and resolved as quickly as possible.
To do that, may I kindly ask you to provide your full order details (such as your order number, full name, and email address used during purchase)? Once we have this information, someone from our team will reach out directly to investigate and ensure your refund request is properly processed under our 90-day risk-free trial promise.
Again, I’m truly sorry for the inconvenience this has caused. You deserve better, and we’re committed to making this right.
Regards,
Norelie
Ich habe ihre Fußsohlen über meinem…
Ich habe ihre Fußsohlen über meinem Vater probiert und da ich Diabetes habe war das ein schönes Laufgefühl. Ihre Gesundheitssocken sind auch sehr gut 👍 bei Diabetes
9 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hallo Elke,
vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen! Es freut mich sehr zu hören, dass die Fußeinlagen für Ihren Vater einen Unterschied gemacht haben und dass Sie sie als bequem empfunden haben, vor allem in Anbetracht Ihres Diabetes. Es bedeutet uns sehr viel, zu wissen, dass unsere Gesundheitssocken auch bei Ihnen gut funktionieren.
Ihr Feedback ist unglaublich wertvoll, und wir wissen Ihre Unterstützung wirklich zu schätzen. Sollten Sie jemals Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Norelie
Ich bin sehr zufrieden mit den RedRevive
Ich bin sehr zufrieden mit dem RedRivive! Ich leide seit 52 Jahren aufgrund eines Unfalls an einem Leistenbruch/Nackenschmerzen/Kopfschmerzen. Vor zwei Tagen hatte ich starke Nackenschmerzen und konnte meinen Kopf nur unter starken Schmerzen vorsichtig bewegen. Deshalb habe ich meinen Nacken und meine Schultern zwei Tage lang intensiv mit dem RedRivive behandelt, und die starken Schmerzen haben um 85 % abgenommen. Das ist eine enorme Erleichterung. Das RedRivive funktioniert außerdem unglaublich einfach und liegt gut in der Hand, ist aber mit dem Ständer auch angenehm zu bedienen. Ich empfehle diesen RedRivive-Therapiestab jedem mit starken Schmerzen.
7 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hallo Eric,
vielen Dank, dass Sie uns Ihre Erfahrungen mit dem RedRivive Therapiestab mitgeteilt haben! Es freut uns wirklich sehr zu hören, dass er Ihnen eine so deutliche Linderung Ihrer langjährigen Nacken- und Kopfschmerzen gebracht hat.
Es ist wunderbar, dass das Gerät dazu beigetragen hat, Ihre Schmerzen um 85% zu reduzieren und dass Sie es so einfach und bequem finden - sowohl in der Hand als auch mit dem Ständer - zu benutzen. Ihre Empfehlung bedeutet uns sehr viel, und wir sind dankbar zu wissen, dass das RedRivive Ihren Alltag so positiv beeinflusst.
Sollten Sie jemals weitere Unterstützung benötigen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind immer für Sie da.
Wir wünschen Ihnen weiterhin Erleichterung und Wohlbefinden!
Herzliche Grüße,
Norelie
One of the best companies for after…
One of the best companies for after sales services.My query was dealt within minutes of me sending them an email regarding my problem and is being resolved as I am writing this review.A very genuine company to deal with .
5 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Kirit,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your query was addressed so quickly and that our after-sales service left such a positive impression on you.
We strive to provide the best possible support to our customers, and knowing that you feel we’re a genuine company to deal with means a lot to us.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Warm regards,
Norelie
Hervorragender Service und hilfreiche Schmerzbehandlung
Mir wurde von einem Freund ein neuartiges Gerät von norelie gegen z.B. Polyneuropathie-Schmerz empfohlen, das ich sofort bestellt habe und sehr dankbar für diesen hilfreichen Tipp bin. - Als sich die Lieferung etwas verzögerte, bekam ich als "Trostpflaster" als zusätzliches Geschenk noch ein Fußmassage-Gerät, das ich ebenfalls wegen der guten Wirkung bei mir empfehle. - Bestellvorgang, paypal-Zahlung und Lieferung an meine DHL-Packstation waren bequem und unkompliziert. - Aber vor allem lobe ich den ausgezeichneten Service von norelie, außerordentlich hilfsbereit und rasche E-Mail-Beantwortung meiner Problemfragen. - Ich empfehle daher den shop "norelie" bezüglich Kontakt, Gesundheitsprodukte, problemlose Bestellung und Lieferung sowie prompte Service-Leistungen voll und ganz!
5 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hallo Manfred,
vielen Dank, dass Sie Ihre wunderbare Erfahrung mit uns teilen! Wir freuen uns, dass ein Freund Ihnen unser Gerät empfohlen hat und dass Sie bereits positive Ergebnisse bei Ihren Polyneuropathie-Schmerzen sehen. Es ist auch schön zu hören, dass das Fußmassagegerät Ihnen Linderung verschafft hat, während Sie auf Ihre Lieferung gewartet haben.
Wir sind besonders dankbar für Ihre freundlichen Worte über unseren Bestellvorgang, die PayPal-Zahlung und die Lieferung durch DHL Packstation - und natürlich dafür, dass Sie unseren Kundenservice hervorheben. Wir sind stolz darauf, dass wir für alle unsere Kunden ansprechbar, hilfreich und unterstützend sind, und Ihr Feedback bedeutet uns sehr viel.
Wenn wir noch etwas für Sie tun können, zögern Sie bitte nicht, uns zu kontaktieren. Nochmals vielen Dank für Ihr Vertrauen und Ihre Empfehlung!
Mit freundlichen Grüßen,
Norelie
Für mich wichtiger Lieferant und Ratgeber
Ich bin alt und habe so verschiedene Wehwechen. Da kommt mir eine Firma wie Norelie wie gerufen.
Meine Polyneuropathie in den Beinen hat sich schon gebessert, die Kniemassage tut mir auch gut.
Abwicklung von Bestellung über Lieferung bis zur Bezahlung ist problemlos.
3 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hallo Brigitte,
vielen Dank für Ihre freundlichen Worte! Wir sind wirklich dankbar, dass Sie sich für Norelie entschieden haben, um Ihr Wohlbefinden zu unterstützen. Es ist schön zu hören, dass unsere Produkte bereits zur Verbesserung Ihrer Polyneuropathie beigetragen haben und dass die Kniemassage Ihnen Linderung verschafft hat.
Wir freuen uns auch, dass Sie den gesamten Prozess - von der Bestellung über die Lieferung bis hin zur Bezahlung - als nahtlos und einfach empfunden haben. Ihre Zufriedenheit ist uns sehr wichtig, und wir sind immer für Sie da, damit Sie sich gut fühlen.
Wenn wir noch etwas für Sie tun können, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Norelie
The best treatment ever!…
Because of a very delayed delivery of a purchase, I was told that my purchase would be cancelled and that my payment would be refunded. After a number of days and no sign of a refund, I contacted Nicole at Norelie. She helped me tract the payment until it was finally deposited with my bank. She did a wonderful job of keeping up with the process and assuring me that the refund was forthcoming. Thank you, Nicole.
2 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Arthur,
Thank you so much for your kind words. We truly appreciate you taking the time to share your experience with us, and I’m so pleased to hear that Nicole was able to assist you thoroughly and keep you updated until your refund was successfully deposited.
Your satisfaction means everything to us, and I’m glad that despite the initial delay, we were able to resolve the issue to your satisfaction. We always strive to provide the best possible service, and your feedback lets us know we’re on the right track.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
Norelie
The Norelie product and customer service.
The product (RedRevive™ cold laser) is well designed, easy to use, and build with top-notch quality. The customer service was exceptional. Daryel and Ana have responded promptly and professionally to all my needs. Staff is not only friendly, but also highly skilled and fast integrated in the rapid situation.
15 de maio de 2025
Opinião espontânea
Resposta da Norelie
Hi Gene,
Thank you so much for taking the time to share your wonderful feedback about the RedRevive™ Cold Laser and our customer service team. We’re absolutely delighted to hear that you find the product well-designed, easy to use, and built with top-notch quality.
It’s also fantastic to know that Daryel and Ana were able to respond to your needs promptly and professionally, and that our team’s friendliness, skill, and responsiveness made a difference for you. We’ll be sure to share your kind words with the entire team—it means a lot to us!
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re always here to help.
Regards,
Norelie
Great product; great customer service
My husband and I have been using the RedRevive Wand for about 4 months and believe it's making a difference addressing a case of persistent toe fungus and areas of chronic inflammation.
We had a problem with the device recently and Ana, the customer service rep that I dealt with, was efficient, responsive to my concerns and resolved the problem quickly.
1 de junho de 2025
Opinião espontânea
Resposta da Norelie
Hi Nancy,
Thank you so much for sharing your experience with the RedRevive Wand! We’re delighted to hear that it’s making a difference in addressing the persistent toe fungus and areas of chronic inflammation you’ve been dealing with.
We’re also pleased to know that Ana was efficient and responsive to your concerns, and that she was able to resolve the issue quickly. We will definitely share your kind words with her and the rest of our team—it means a lot to us!
If you have any further questions, concerns, or need assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you again for your support and for choosing RedRevive.
Warm regards,
Norelie
With my kind of work that requires 8.5…
With my kind of work that requires 8.5 hrs standing, gives pain to both legs at night. But wearing the Norelie sacks gives me relief from pain at night. I highly recommend recommend this product to those working like me. Aside from a friendly staff who are 24 hours around ready to assist for inquiries.
26 de maio de 2025
Opinião espontânea
Resposta da Norelie
Hi Felga,
Thank you so much for taking the time to share your experience with us. We’re truly grateful for your kind words and thrilled to hear that the Norelie socks are providing you with relief after your long work hours on your feet.
It means a lot to know that our product is helping ease your nighttime leg pain—especially given the demands of your work. Your recommendation to others in similar situations is sincerely appreciated.
We're also glad to hear that our support team has met your expectations. We’re always here 24/7 to assist, and your satisfaction is what motivates us every day.
If you ever need anything or have questions in the future, please don’t hesitate to reach out.
Regards,
Norelie
I just like the products you make
I just like the products you make. I have neuropathy and have burning and numbing pain in my feet and legs. I so hope your products will help. Only time will tell.
23 de maio de 2025
Opinião espontânea
Resposta da Norelie
Hi Richard,
Thank you so much for your kind message. It truly means a lot to us to hear that you like our products.
We’re very sorry to hear that you're dealing with neuropathy and the burning and numbing pain in your feet and legs. That can be incredibly difficult, and we sincerely hope our products will bring you the relief you’re looking for. As you said, only time will tell—but please know that we’re with you every step of the way.
If you ever have questions, need recommendations, or just want to share how things are going, we’re always here to listen and support you.
Regards,
Norelie
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