Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Ver mais
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Leia as opiniões dos outros
Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... Ver mais
All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Ver mais
I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Ver mais
Informações sobre a empresa
Escrito pela empresa
Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.
Informações de contacto
Floor 1, Norfolk Tower, 48-52 Surrey Street , NR1 3PA, Norwich, Reino Unido
- 01603 801910
- welcome@norwichtrust.co.uk
- norwichtrust.co.uk
4,8
Excelente
266 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Easy to talk to and very friendly
Easy to talk to and very friendly.
Would recommend to others.
Karolis was very helpful and made everything smooth.
5 de janeiro de 2026
Opinião espontânea
Professionalism and prompt responses to…
Professionalism and prompt responses to any queries I had.
31 de dezembro de 2025
Opinião espontânea
Very poor customer service
Very poor customer service. My words were misinterpreted and my loan was,terminated within one hour. When I phoned back the staff were very rude.
24 de dezembro de 2025
Opinião espontânea
Resposta da Norwich Trust Limited
Dear Mr Hamblin,
We’re sorry to hear that you were disappointed with your experience and appreciate you taking the time to leave feedback.
We aim to treat every customer fairly and respectfully. In some cases, we’re unable to proceed with an application if there are concerns that mean we cannot continue safely or responsibly. When this happens, our team may also decide to cancel the application in line with our policies and regulatory obligations.
We understand this can be frustrating, and we regret if the outcome or communication felt unsatisfactory. Please be assured that these decisions are never taken lightly and are made to protect both our customers and our business.
We note your comments and will use feedback such as this to continue reviewing our processes and service delivery.
Thank you for sharing your feedback.
Norwich Trust
Abbey was really helpful
Abbey was really helpful. Made the minimum of fuss. Explained everything and made the whole process quick and efficient
23 de dezembro de 2025
Opinião espontânea
Monica helped make the process stress…
Monica helped make the process stress free , Thank you
18 de dezembro de 2025
Opinião espontânea
You were absolutely fantastic
You were absolutely fantastic. The customer service person I spoke to was really present friendly and a very helpful.korolis
18 de dezembro de 2025
Opinião espontânea
Easy process
Easy process. Amy was very helpful and patient. Company met my needs.
17 de dezembro de 2025
Opinião espontânea
staff were helpful and explained…
staff were helpful and explained throughout
5 de dezembro de 2025
Opinião espontânea
Great Customer Experience
The Customer Service was outstanding everyone I dealt with were knowledgeable and curteous.
1 de dezembro de 2025
Opinião espontânea
Very good easy and perlite people to…
Very good easy abd perlite people to work with will definitely be useing again in the future if I need to
26 de novembro de 2025
Opinião espontânea
Ryan was great and made the process…
Ryan was great and made the process really easy and was great through the whole thing.
25 de novembro de 2025
Opinião espontânea
Very good customer service and…
Very good customer service and communication
24 de novembro de 2025
Opinião espontânea
Fantastic
Fantastic, went through all the information relevant to me personally, straight forward application and give me my answer within 24hrs, person I dealt with was very clear and straightforward, process was professional, smooth and simple.
20 de novembro de 2025
Opinião espontânea
Excellent Experience
A refreshingly personal and professional approach to understanding someone's financial needs resulting in an appropriate product delivered in a timely manner.
Monika could not have been more helpful, taking personal ownership of my case and keeping my updated regularly throughout the application.
5 de novembro de 2025
Opinião espontânea
Efficient
Very friendly. Excellent explanations throughout the process. Time to consider answers.
17 de novembro de 2025
Opinião espontânea
Monika was very thorough and helpful!
4 de novembro de 2025
Opinião espontânea
Amazing customer service and made me…
Amazing customer service and made me feel at ease talking about my finances
3 de novembro de 2025
Opinião espontânea
The customer service was great
The customer service was great. They gave me several options to explore and process from requesting funds to receiving them was very quick. I would definitely use them again
27 de outubro de 2025
Opinião espontânea
Great & Quick service
Very quick, open and transparent process. Completing online docs was very straightforward and great follow up from an actual person who took the time to listen for any questions and was very clear on explaining the process in great detail
22 de outubro de 2025
Opinião espontânea
Excellent made it very easy and great…
Excellent made it very easy and great communication
17 de outubro de 2025
Opinião espontânea
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