Nosheen Hair Oil  Opiniões 188

EXTREMELY POOR CUSTOMER SERVICE
I purchased the Nosheen Hair Oil scalp massager shortly after its launch. After just four uses, it stopped working. Despite paying a premium price, I have received no customer support whatsoever.
Since January, I have sent multiple emails, contacted them through their website, WhatsApp, and Instagram, and even left a public comment, which was deleted. The only time they responded was when I asked about their Father's Day sale. When I raised my faulty product in the same chat, I was ignored again.
I even included a note with my latest order asking them to contact me or send a replacement. My order arrived with no replacement and no response.
A faulty product can happen. Ignoring a customer for over five months is unacceptable.
Save your money. The exact same scalp massager is available on Amazon and eBay for much less. I cannot recommend buying from a company that completely ignores genuine customer issues.

I'm writing regarding my order #32850, placed on 22/06/2026. I still haven't received any dispatch confirmation or delivery update. I've also tried contacting you via the WhatsApp number listed on your website, but it doesn't appear to be working.
I'm very disappointed with the service. This isn't the first time this has happened—every time I place an order, I end up having to email and chase it up before anything seems to happen.
It honestly makes me wonder whether my order would ever be dispatched if I didn't contact you. As a returning customer, I don't think I should have to keep chasing my orders.
Could you please provide me with an update on my order and let me know when it will be dispatched? I would appreciate a prompt response.

excellent product - which I have used for the last few years. Won't work miracles unless your nutrition is packed full of protein. Prices keep increasing, but I guess that's with everything these days!

I purchased a rechargeable red light device for hair growth. The device worked initially, but after a few days it completely stopped turning on. I charged it for many hours, but it never worked again.

I contacted the Nosheen hair oil several times via Instagram, WhatsApp, and email. Although the website advertises 24/7 customer support, I received no response. I then posted a review on trustpilot. After that review I received a respons.

In her emails, she repeatedly asked me to change or delete my review, saying it did not reflect the situation because she was now trying to help. At that time, the device was still faulty.

She later asked me to send a video showing that the device was not working and stated clearly that once they received the video, they would look into a possible refund. She again requested that I change or delete my Trustpilot review.

Believing the matter was being handled, I deleted my review. I sent the requested video on January 6th and followed up again on January 17th to confirm it had been received. Since deleting the review, I have not received any response at all. Today is February 12 th.

It is very concerning that communication stopped completely after the review was removed. I am now left with a faulty product and no response, despite being told that a refund would be considered once the video was received.

Nosheen’s Hair Oil is absolutely amazing! I’ve always searched for a hair oil that doesn’t leave a strong scent lingering for days, even after washing, and this one is perfect!! It leaves my hair silky smooth from the very first use, without any unpleasant smell. I have been using the oil for years and I noticed such a positive difference in my hair within only a few weeks, and I genuinely love the little “me time” moment I get whenever I use it.

The customer service is also incredible. So friendly, helpful and full of in-depth advice on how to make the most of the oil and all its benefits. Truly a wonderful experience all around. Highly recommend!

What a lifesaver! Since I started using this oil, I’ve seen a dramatic difference—it truly works wonders. The service is just as amazing: warm, humble, and genuinely caring. Highly recommended! 🫶🏽

Amazing product

Takes your hair to the next level

Its really five Stars its work l love it i will buy again and again

Its been a month since I placed the order and paid, and still didnt receive. The customer service is disastrous, always ignoring me via whatsapp and email. Very disappointed. They became greedy and the quality has dropped.

WORST EXPERIENCE EVER. Customer service appalling, never acknowledge your email. They say they respond withing 48 hours but in my case it's 72 hours. Will be complaining to ombudsman service & trading standards.i will take this teview down if my order is posted & you give me a tracking number. You have my money ey, whete us my order?

Amazing and the delivery was fast too, just started using it for only 2 days so far but I will carry on this journey for a couple of months to see the progress but overall great 😊

Second review as my oil still hasn’t arrived nearly a month down the line … the 1 star is too much as a rating.
Their customer service team are horrendous and after expressing my dissatisfaction only replied with I should use a different oil from a different supplier. The post office seem to be going back and forth between depots and the customer service team refuse to respond to my emails as I would not change my original 1 star rating. Save your money people - your finding her beautiful home but I msged Nosheen on instagram and she doesn’t respond either !

Nosheen is a miracle in a bottle! Since I started using this natural oil, my hair has stopped falling, become noticeably thicker and stronger, and looks so much healthier and shinier. On top of that, their service is incredibly professional and friendly — it really makes the whole experience even better!”
Keep up the good work ✊🏻✊🏻✊🏻

Love the packaging of the product and the smell of all natural goodness packed on the bottle. Have heard wonders of this product and have placed another order for my husband.

I had a small issue with my parcel being delivered to the wrong address, and unfortunately, Royal Mail was unable to retrieve it. However, the team at Nosheen Hair Oil quickly looked into the matter and went above and beyond by sending me a replacement parcel, along with a lovely gift. This level of customer service really stood out to me, and I’m grateful for their prompt and thoughtful response. I’ve also heard many positive reviews from friends about their products, and I’m excited to try them myself! Thanks again for the excellent service.

I didnt receive my package it has been 28 days. Im deseperate to try the oil due to PP hair :(

Love this hair oil having been using it over 3 years now and buy it for my auntie. Hair is definitely healthier. Took over 9 working days to be delivered and the Royal Mail app could not track the parcel which is unusual for this company. Messaged Nosheen hair oil and no response which I was a little disappointed at!

I m using this oil from last year,and honestly it's going good,I m suffering badly from hereditary hair loss since child hood,but I can see many baby hairs nd the best thing about this oil is that it relevies immediately my itchy scalp that's y I m using it twice or sometimes three days a week,it gives instant shine,I used this on my both boys as well age 8 and 10 years and doing great,I am a regular coustomer and love the offers of black friday on this oil amazing offer to buy duo pack,highly recommended,Thank-you so much

Fantastic and effective product. Plus a very efficient service.

I seriously recommend this product to anyone who cares about their hair.