Sönd Opiniões 102

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

I have been using these products for many years now but haven’t recently been disappointed with the service. I have products on subscription and for the last few months I have not been sent the cream... Ver mais

Classificada 1 em 5 estrelas

Normally very satisfied. However the last 2 deliveries have been short of day cream but charged. The first time the monies returned quickly not so the second time it took at 3 emails to get a response... Ver mais

Classificada 5 em 5 estrelas

I have been using Sond products for a month now I use the cleanser, day cream and midnight feast cream. I suffer with Roseacre and have tried quite a lot of different creams including antibiotic cream... Ver mais

Classificada 5 em 5 estrelas

Love this skincare range. I started using it during lockdown 2020 when my Rosacea worsened and it was getting me down. I started using the cleanser and moisturiser and combined with occasional use of... Ver mais

Informações sobre a empresa

  1. Fabricante de cosméticos
  2. Fornecedor de produtos de beleza
  3. Fornecedor de cosméticos e perfumes
  4. Fábrica de cosméticos

Informação fornecida por diversas fontes externas

Sönd is a skincare system for sensitive skin, which harnesses the incredible natural power of silica.


Informações de contacto

  • Great Newport Street, WC2H 7JA, London, Reino Unido

  • sondskin.com

3,7

Aceitável

TrustScore: 3.5 em 5

102 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 2 em 5 estrelas

I have been using these products for…

I have been using these products for many years now but haven’t recently been disappointed with the service. I have products on subscription and for the last few months I have not been sent the cream cleanser, with no explanation. I have contacted them and haven’t had a personal response but have been refunded for one of the missing cleansers. I can see on the website this cleanser is always out of stock but I would have appreciated them telling me or replying to me. I do really like their products but have now found another cleanser

26 de março de 2026
Classificada 4 em 5 estrelas

I love these creams

I love these creams. Helped clear up my eczema. Not so keen on the cleanser so tend not to use it but the creams are fab.
Small packaging thing.. it would be good if the tubes or lids were more of a difference in colour! I get them
Mixed up sometimes. Thank you

25 de março de 2026
Classificada 1 em 5 estrelas

Normally very satisfied

Normally very satisfied. However the last 2 deliveries have been short of day cream but charged. The first time the monies returned quickly not so the second time it took at 3 emails to get a response. Am apprehensive about the next scheduled delivery.

24 de março de 2026
Classificada 2 em 5 estrelas

No reply to emails

The products are good, but the customer service could improve: I have tried to contact the company about a missing product in my latest order via both the email address listed on my order and the one on the website.

In my latest order, one product had been crossed out with a pen without any explanation and yet I was still charged for that product on 24th February. I'd understand if it were out of stock but the lack of warning or explanation, and the fact I was still charged for it is not great.

What is worse is I have yet to receive a reply to my query regarding this order (I sent the first email on the 26th February). I have read some other other reviews and it seems it isn't the first time emails have not been replied to (so maybe the company should make sure to check the spam folder regularly if that is where customers' emails end up).

26 de fevereiro de 2026
Classificada 5 em 5 estrelas

I love the cleanser

I love the cleanser. I have excema on my face and neck and this is so soothing and smells lovely. I sometimes use it as a mask and just leave it on. It never irritates my skin. Highly recommend.

2 de janeiro de 2026
Classificada 5 em 5 estrelas

Exceptional skincare, beautifully formulated and genuinely effective

I rarely leave reviews, but Sönd genuinely deserves the time.

From the first use, the quality of the formulation is obvious. The texture, absorption, and finish feel considered and premium, with none of the heaviness or irritation that often comes with supposedly “luxury” skincare. Everything feels balanced, calm, and effective, which is exactly what good skincare should be.

What really stands out is that Sönd clearly prioritises formulation integrity over marketing gimmicks. The products feel thoughtfully developed, results-focused, and refreshingly honest. My skin looks healthier, feels more comfortable, and responds well even with consistent daily use.

Delivery was prompt, packaging was understated and elegant, and the overall brand experience feels confident rather than flashy. It is rare to find a skincare brand that delivers on both performance and restraint, but Sönd manages it effortlessly.

An excellent brand doing things properly. I will absolutely continue using their products and would recommend them without hesitation.

25 de novembro de 2025
Classificada 5 em 5 estrelas

Sond Cleanser and Serum

I have the serum and cleanser on subscription. Great products for my skin which used to become inflamed due to my rosacea. The service is great!

14 de julho de 2025
Classificada 1 em 5 estrelas

Wrong delivery address automatically…

Wrong delivery address automatically chosen by you. Not helpful

8 de maio de 2025
logótipo da Sönd

Resposta da Sönd

Hi Maggie, I am sorry that the wrong delivery address was chosen. When checking out the system selects the default delivery address which can be the first address entered by the customer unless updated.

If the default address is still incorrect let us know and we can have that updated for you.

While frustrating, this error is out of our hands. We rely on having good reviews online so if you could update or remove it would be much appreciated.

Thank you,

Classificada 5 em 5 estrelas

I have used Sond tablets for many years…

I have used Sond tablets for many years now .. I recently had a break from them as I was out of the country .. I definitely did not have the same energy and zest without them and interestingly I got a bad cold which I never have when I’m taking them ! Highly recommend these pills …

17 de fevereiro de 2025
Classificada 1 em 5 estrelas

It's been two years and I still haven't…

It's been two years and I still haven't recieved nor my package nor a reply to my emails.

3 de dezembro de 2024
logótipo da Sönd

Resposta da Sönd

Hi Maria, I am sorry that you haven't received your order! I searched for your email and found it in our spam box. I am very sorry to have missed it! As your order was sent to Italy I would guess that the package had issues in customs. We can either refund your order or send it again, this time from within the EU so customs shouldn't be an issue. Please let us know how you would like to proceed. Markus

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