Twee paar oorbellen gekocht, waarvan 1 kapot aankwam, en de andere is na nog geen maand al stuk gegaan. Gezien de prijs had ik toch betere kwaliteit verwacht. Erg jammer, want ze hebben leuke designs,... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ik had een horloge besteld in augustus en was hier super tevreden over. Staat heel mooi en is precies zoals de foto’s. Spijtig genoeg was deze na een maand kapot gegaan, ik nam contact op met de klant... Ver mais
Ich liebe den Schmuck von Notbranded, Preis Leistung ist super, Gold färbt wirklich trotz baden sehr lange nicht ab (älteste Schmuckstücke von vor 1 Jahr noch schön!). Lieferung schnell und pro... Ver mais
I placed my first order a couple weeks ago, I realized I wanted to add something and they were very helpful and fast. Tracking number was available only from when the parcel reached my Country, but... Ver mais
4,0
Bom
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 97% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da Notbranded
Hi Susanne,
Thank you for sharing your positive experience! 😊
Manu,
Customer care Notbranded
Top de chez top !
Cela fait maintenant plusieurs années que je commande mes bijoux exclusivement sur notbranded et j'en suis que ravie ! Bon rapport qualité/prix mais surtout des bijoux en acier inoxydable !! Je peux porter mes boucles d'oreilles H24 sans qu'elles s'abîment et sans que j'ai des allergies. Cela fait plus d'un an que je porte certains bijoux et ils ont pas changé d'apparence depuis le jour où je les ai reçus. Seule une paire de boucles d'oreilles m'a lâchée après 2 ans à les porter non stop mais franchement c'est moindre. Livraison très très rapide, dernière commande passée samedi, envoyée le dimanche et reçue le jeudi. Franchement que du positif sur cette entreprise ! Bref, je recommande :D
23 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Margaux,
Thank you so much for your amazing review and for being such a loyal customer over the years! ❤️
It is lovely to hear that you're so happy with the quality of our jewelry and that your orders have always arrived quickly.
Manu,
Customer care Notbranded
Ich liebe diese Schmuckstücke und die…
Ich liebe diese Schmuckstücke und die kannst für jeden Outfits kombinieren ❤️🙈. Kein Verfärben und einfach Super 🙌. Ich bin sehr zufrieden 👍🏻
27 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Esra,
Thank you so much for your lovely review! We're so happy to hear that you love the jewelry and enjoy how easy it is to combine with different outfits ❤️
Manu,
Customer care Notbranded
They are very good products first of…
They are very good products first of and excellent customer service THANK YOU!!!
17 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi A,
How lovely to hear you are satisfied with the products and our customer service. Thank you! 💖
Manu,
Customer care Notbranded
Ho comprato degli orecchini con…
Ho comprato degli orecchini con pendente in passato e devo dire che sono bellissimi, non si sono rovinati nonostante io li abbia indossati senza mai toglierli e ancora adesso, a distanza di un anno, non hanno fatto alcun difetto. Non posso dire lo stesso per un bracciale, che si è rotto dopo un mese, e di una collanina che mi è arrivata oggi, che a prima vista è molto carina, ma presenta un difetto che so già che farà sì che io la perda (è la collana che come pendente ha un cerchietto e il cerchietto non è perfettamente chiuso, così la maglia della collana potrebbe uscire dall' apertura). Nulla da dire riguardo la spedizione: ho ricevuto tutto dopo pochi giorni dall' ordine.
23 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Roberta
We're happy to hear that you enjoy your earrings and that they've stayed beautiful even with daily wear. It's also great to hear that your order arrived quickly.
We're very sorry to hear about the bracelet and the issue you noticed with your new necklace. That's certainly not the quality we aim for.
I've just sent you an email so we can resolve this for you! 😊
Manu,
Customer care Notbranded
Alles super und schnelle Lieferung
Alles super und schnelle Lieferung
20 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Andrea,
Thank you so much for your kind review! We're happy to hear everything went well and that your order arrived quickly.
Manu,
Customer care Notbranded
Top!
Prachtige sieraden en super snelle levering.
Ik had 1 item ontvangen waar iets niet helemaal goed mee was. Communicatie hierover was snel en prettig en heel klant vriendelijk! Aanrader! Ik bestel zeker weer!
23 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Hester,
Wat fijn om te horen dat we je goed en snel hebben kunnen helpen. Dankjewel voor het delen van jouw ervaring! 😊
Manu,
Customer care Notbranded
Lovely jewellery and great service!
Once ordered, my jewellery was very fast delivered. Loved every piece. They are light and trendy.
However, one necklace broke after wearing it once. I e-mailed the customer service and within hours I received a replacement order saying it was not the quality they want to deliver :)
21 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Marianne,
Thank you so much for your amazing review! We're happy to hear you love your jewelry and that we could quickly resolve the issue for you. We hope you enjoy all your pieces! 💘
Danique,
Customer Service Notbranded
Best Customer Service
Best Customer Service. Had a problem with one of the rings i ordered because a stone got loose through delivery process. Super kind and very quick reaction from the customer service. I'm a big fan <3 next order coming soon
21 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Christine,
Thank you so much for your lovely review! We're happy to hear that we could help you quickly and that you had a great experience with our customer service. We can't wait to welcome you back for your next order! 💕
Danique,
Customer Service Notbranded
J adore vos boucles d oreilles merci…
J adore vos boucles d oreilles merci beaucoup pour le service et le suivi. Je vous suis très fidèle et le resterai
Bien vous et belle journée pour tout l équipe
21 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Isabelle,
Thank you for your lovely review! We're happy to hear that you love our earrings and appreciate our service. It means a lot to us that you've been such a loyal customer. Enjoy your jewelry and we look forward to seeing you again! 🩷
Danique,
Customer Service Notbranded
Produkte billig
Die auf der Website hochwertig wirkenden Produkte wirken in Wahrheit schlecht verarbeitet und billig. Ist die Verpackung geöffnet verweigert das Unternehmen die Rücksendung. Nie wieder.
16 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Vera,
Thank you for sharing your feedback. We're sorry to hear that your order did not meet your expectations.
Our packaging is transparent, allowing you to see the jewelry before opening it. If, after opening the package, you notice an issue or feel the jewelry doesn’t match the photos on our website, you’re always welcome to send us a message with some photos so we can review it.
I've requested your contact details so we can get in touch with you to find a solution together.
Danique,
Customer Service Notbranded
Mooie en degelijke juwelen
Mooie en degelijke juwelen, prijs/kwaliteit top, gemakkelijke website, goed verpakt en vlotte levering
8 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi,
Dankjewel voor je mooie review! Fijn om te horen dat je tevreden bent met de kwaliteit van onze sieraden, onze website en de snelle levering. Veel plezier met je sieraden! 💕
Danique,
Customer Service Notbranded
Terrible customer service
I ordered from this company using PayPal, Im not sure why but an old address was used for shipping. Company very unhelpful - order cannot be cancelled or changed, thier only suggestion is for me to return the items at my own cost - how can I return items that i will not receive? The shipping address is incorrect! Absolutely disgusting that a company will not amend an order and will take your money for items you wont receive. I'm shocked and appalled.
12 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Adele,
Thank you for taking the time to share your feedback. We're truly sorry for the frustration and confusion this has caused.
Unfortunately, you initially received incorrect information regarding the possibility of cancelling your order. Once our customer service team picked up your case, we were able to cancel your order before it was shipped and process a full refund, as requested.
Even when an order has already been shipped, we always do our best to find a suitable solution for our customers.
We sincerely apologize again for the confusion this has caused. Your feedback is appreciated.
Manu,
Customer service Notbranded
Ich kann von keinen wesentlichen…
Ich kann von keinen wesentlichen Qualitätsmängeln berichten. Der Schmuck war wie abgebildet/angegeben und entspricht der Preis-Leistung. Langzeiterfahrungen kann ich nicht vorweisen.
Ebenso erfolgte die Lieferung problemlos und auch der Kundenservice war erreichbar und reagierte zeitnah.
Ich sehe bei diesem Shop jedoch ein rechtlich unkorrektes Vorgehen bei der Retoure. Das gesetzlich verankerte Widerrufsrecht wird hier ausgehebelt, sofern man die Verpackung geöffnet hat. Das ist schlicht rechtswidrig. Darauf wurde der Shop meinerseits hingewiesen und erst nach intensivem Drängen wurde eine Rückerstattung akzeptiert. Ich habe dieses Vorgehen bei der Verbraucherzentrale gemeldet. Man sollte sich nicht durch den Kundenservice verunsichern lassen.
Ein Onlineshop (Fernabsatzmarkt) hat den Widerruf zu gewähren.
10 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Kate,
We're happy to hear that you are satisfied with the quality of our jewelry, the delivery, and our customer service.
We would like to clarify that we respect the statutory right of withdrawal, and customers are welcome to return items within the applicable withdrawal period.
Some products are sealed for hygiene reasons. The packaging is transparent, so customers can see the product before opening it. Once the hygiene seal has been broken, these items can no longer be returned for hygiene reasons, in line with applicable consumer law.
If an item has a defect or there is any other issue after opening it, we're always happy to help and find a suitable solution.
We appreciate your feedback.
Manu,
Customer service Notbranded
Ottimi e bei prodotti e servizio…
Ottimi e bei prodotti e servizio clienti eccezionale!
6 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Elvira,
We're so happy to hear that you love our items, and it means a lot to us that you had such a positive experience with our service ❤️
Manu,
Customer service Notbranded
Very bad quality
Very bad quality - temu or aliexpress quality jewelery. Unfortunatelly - the cost of returning it is really high, not worth it. Never again.
7 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Katarzyna,
We're sorry to hear that your order didn't meet your expectations.
If you believe the items you received differ from what is shown on our website, we'd be happy to investigate it. You can always reach out to us and share a few photos.
We have sent you a message via info@notbranded.nl to investigate the situation.
Manu,
Customer service Notbranded
Met een goede oplossing gekomen
De prijs kwaliteit vond ik minder en ik had problemen met de seal waardoor ik genoodzaakt was het sieraad te houden en helaas na 1,5 dag het sieraad verloren. Dit gemeld en ze zijn direct met een passende oplossing gekomen, echt super netjes van ze. Hierin zijn ze heel schappelijk en mij tegemoet gekomen. Dankjewel daarvoor 🌸❤️✨
6 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Merlene,
Wat vervelend om te horen dat je deze ervaring hebt gehad. In zulke situaties adviseren wij om direct contact met ons op te nemen en een foto mee te sturen van hoe je het pakketje hebt ontvangen, zodat we je meteen kunnen helpen.
We hebben je zojuist een mail gestuurd om dit samen op te lossen!
Danique,
Customer service Notbranded
Amazing brand
It's been quite a while now that I'm ordering on Notbranded.
All I have to say is that I'm in love with every piece I have purchased so far.
Also the shipping always goes smoothly.
So happy to have found this brand 💜
6 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Alix,
Thank you for your amazing review! We're so happy to hear that you love every piece you've purchased and that your orders have always arrived smoothly. It means a lot to us that you've been a loyal customer and that you enjoy our brand! 💖
Danique,
Customer service Notbranded
Ho fatto diversi acquisti e mi sono…
Ho fatto diversi acquisti e mi sono trovata sempre bene. Mi piace che la bigiotteria non mi faccia allergia ed è per me importantissimo.
6 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Guilia,
Thank you for your lovely review! We're happy to hear that you are satisfied with your jewelry and that our pieces are comfortable for you to wear. It means a lot to us that you keep coming back! 💕
Danique,
Customer service Notbranded
Wir haben eine Kette und ein Ramband…
Wir haben eine Kette und ein Armband auf notbranded bestellt. Die eine Kette kam schon kaputt an und das Armband ist nach dem ersten Mal tragen direkt kaputt gegangen! Ich würde da nie wieder bestellen die Qualität ist echt mangelhaft, auch wenn der Kundensupport gut ist.
2 de julho de 2026
Opinião espontânea
Resposta da Notbranded
Hi Johanna,
Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with our customer service!
We're sorry to hear it arrived liked that. If you still need help with this, please contact us at info@notbranded.nl. We will take your feedback into account to continue improving our products.
Danique,
Customer service Notbranded
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