Nous Opiniões 708

TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Nous identified the best energy supplier. Being a typical cynic I checked what I was being offered elsewhere! The change over was easy. Although early days we’ve had no problems so far. Thank you

Classificada 5 em 5 estrelas

Nous have potentially saved me £406 by changing my energy supplier.. I didn’t need to do anything they did everything for me.. they kept me updated and didn’t pressure me to move supplier’s until I wa... Ver mais

Classificada 5 em 5 estrelas

Everything was sorted for me, great to have the option to have a part or leave it completely to the team. Was all done super fast and was very happy with how I was updated throughout the whole proce... Ver mais

Classificada 5 em 5 estrelas

I have been using NOUS to sort out my electricity and broadband for some years now. I could not recommend them more highly. Excellent service, swift communication and great customer service

Informações sobre a empresa

Escrito pela empresa

We're helping households get smart and stay vigilant to the cost-of-living crisis.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

708 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 88% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Brilliant

Brilliant. Easy and smooth. Great communication and switching to new product as well as cancelling old provider :) would recommend!!

9 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Nous sits in the background and quietly…

Nous sits in the background and quietly deals with those recurring perplexing tariff renewals that keep re-occurring. It saves a quite a bit of stress, time and money. I would recommend to anyone who is fed up with this cycle of tariff renewals.

8 de junho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Awful- do not use

Awful- do not use. They offered £5 for signing up. The sign up process if long and invasive including access to your email and bank account details. I completed the sign up and didn't receive the £5. I messaged them and they said the offer was withdrawn- although I can see other people received the £5 in the last 24 hours so that seems like it isn't true. I asked to make a formal complaint and thought it would actually be investigated but just received a message back saying too bad and the complaint was closed. No investigation at all.

10 de junho de 2026
Opinião espontânea
logótipo da Nous

Resposta da Nous

Hi Rachel,

We’re sorry you’re unhappy with the outcome.

To clarify what happened, your first message to us was that you had signed up in the hope of being paid a £5 cash bonus, which you had not received. This was due to the fact that you were not eligible for the reward due to not meeting the required criteria. In addition, we reserve the right to withdraw the promotion after identifying misuse of the offer.

Our team explained that the promotion was not available. You then raised a formal complaint, which was reviewed in line with our complaints process, including escalation to our Head of Operations. The complaint was not upheld.

We appreciate that this is not the answer you wanted.

Thanks,
The Nous team

Classificada 5 em 5 estrelas

I barely made any effort

I barely made any effort scouting for better deals - Nous found one for my energy bills, informed me, paused when instructed to, then activated it when I gave my approval. The whole process was really smooth, would definitely recommend.

9 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Great experience. Easy instructions and replied to any questions immediately. Switch was so easy. Highly recommend

4 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

A very helpful service!

A very helpful service which help me find cheaper deals on energy, my mobile and broadband. With the cost of everything rising, this app is something I would definitely recommend to people to use.

1 de junho de 2026
Opinião espontânea
Classificada 3 em 5 estrelas

Very easy to use

Very easy to use
Would have been useful to know about one month premium service being free for first month as I thought I’d entered a paid subscription.
Also, once I’d committed to the deal, my monthly payment increased by £30! And I was expecting a drop of a similar amount so don’t know what happened there

2 de junho de 2026
Opinião espontânea
logótipo da Nous

Resposta da Nous

Hi Catherine,

Thank you for sharing your feedback about the free trial not being as clear as it could be.

In terms of your monthly payment increasing, it sounds like the estimate of your energy usage might have been higher than your actual usage if we didn't have a copy of your bill - but if you can get in touch via Whatsapp or by emailing support@nous.co we'll be able to look into this further for you.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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