Nova Forex Opiniões 130

Resposta da Nova Forex

6/01/2025

Dear Ruslan,

We appreciate you sharing your concerns and understand the frustration stemming from this situation.

The issue you’ve highlighted relates to accounts purchased on the portal.nova-funding.com platform, which was managed under a previous provider. Unfortunately, due to circumstances beyond our control, the agreement with the prior provider was not upheld as expected. This disruption has caused significant challenges for our clients, and we deeply regret the inconvenience this has caused.

Despite this being a situation we did not initiate, we are taking proactive steps to address it. We have initiated a migration process for users who meet the established eligibility criteria. If your account qualifies, we are committed to ensuring its migration to our new platform. While the process has taken longer than anticipated, please know we are actively working to rectify these issues and provide clear communication throughout.

We encourage you to reach out to our team if you believe your account is eligible for migration and need assistance or further clarification. Your trust is important to us, and we are striving to resolve these matters to the best of our ability.

Best regards,

Resposta da Nova Forex

31/12/2024

Dear Hassan,

We apologize for the frustration and inconvenience this delay has caused. Our team is diligently working to ensure that all eligible accounts, including yours, are migrated properly to the new platform. We understand the urgency of your situation and assure you that no eligible account has been abandoned.

Migration has taken longer than initially anticipated due to the complexity of ensuring data accuracy and compliance across platforms. However, we are actively making progress and will continue to provide updates.

Regarding your specific account (80894303), we have escalated your concern to our team for further review. If your account meets the migration criteria, it will be processed as promised.

We also acknowledge your feedback about the support team and are taking steps to improve our communication and responsiveness. We appreciate your patience during this transition and assure you that we are committed to resolving this as quickly as possible.

Thank you for bringing this to our attention. If you have additional questions, please don't hesitate to contact us.

Best regards,

Resposta da Nova Forex

27/12/2024

Dear Arianit,

Thank you for reaching out and sharing your experience. We sincerely understand your frustration and the urgency of your situation. We aim to clarify the circumstances and provide a clear understanding of the steps you can take.

Regarding Payout Responsibility:
As part of the agreement between Nova-Funding and our previous technology provider, all payouts and account management during that period were handled directly by the provider. Therefore, any pending payouts or related issues for accounts managed on their platform are their responsibility to process.

We recognize your concern about the denied payout due to "Trade present after payout requested." This decision was made in alignment with the operational policies outlined at the time. While we understand the frustration this may have caused, we urge you to escalate this matter directly with our previous provider by emailing helpdesk@nova-funding.com to ensure your case is properly addressed.

Nova Forex Transition:
Nova Forex operates independently of Nova-Funding, and we have introduced this platform to take account management and payouts entirely in-house. This change was made to improve efficiency, transparency, and reliability for our traders moving forward. While it does not resolve past issues stemming from the former platform, it ensures that such challenges will not persist under Nova Forex's operations.

Payout Scope:
Please note:

Payouts related to FXCH, Manta, and Nova Forex accounts are fully managed by us.
Payouts from Nova-Funding accounts handled by our previous provider remain their responsibility, and they should be contacted for resolution.
Next Steps:
We recommend reaching out to helpdesk@nova-funding.com with your account details and a summary of your concerns. If they fail to resolve your case, you may consider taking further steps to address the matter.

We deeply regret the impact this situation has had on you and assure you that we are committed to providing a better experience through Nova Forex. We thank you for your patience and understanding as we work to resolve these legacy issues.

Best regards,

Resposta da Nova Forex

13/12/2024

Hello,

Thank you for sharing your concerns. I have reported this issue to our team, and they’ve confirmed that any breaches caused by platform bugs should be resolved promptly.

If the issue persists, please contact us via our live chat for immediate assistance. We’ll ensure this is addressed and your account status is clarified.

We sincerely apologize for the inconvenience and appreciate your patience. If you have further questions, don’t hesitate to reach out.

Resposta da Nova Forex

9/12/2024

Thank you for sharing your feedback. We understand your concerns about the consistency rule and want to clarify its purpose and application to ensure fairness in payouts.

The Consistency Rule Explained:
A single trading day or series of winning trades within a trading day should not contribute 25% or more to the total payout request. This ensures that profits are distributed evenly across trading days, promoting consistency and reducing reliance on a single high-performance day.

For example:
If you request a $1,000 payout, no single trading day should account for more than $250 of the total profit in your funded account at the time of the request. If a day’s profit exceeds this threshold, the excess amount will be deducted from your payout calculation.

How to Stay Within the Consistency Threshold:

Spread Profits Across Multiple Days: Aim to distribute profits more evenly, avoiding any single day contributing more than 25% of the total profit.
Monitor High-Performance Days: If you have a particularly profitable day, balance it with smaller gains on other days.
Review the Rules Regularly: Stay updated on the consistency rule to align your trading strategy accordingly.
We have simplified the consistency requirements, and lot size-related rules have been removed. The only consistency rule now is the one explained above.

Additionally, you are always free to continue trading and increase your profits until you meet the consistency rule. We recommend not requesting a payout until you are confident that you have met all the requirements. If you follow our rules, we will certainly process your payout.

Thank you for your understanding, and we remain committed to providing a fair and transparent platform for all our traders.

Resposta da Nova Forex

9/12/2024

Thank you for sharing your feedback. We take concerns like yours seriously and are committed to ensuring that our processes are fair and transparent.

If you have followed all the rules and requirements, you are entitled to receive your payout. To investigate the matter further and provide a detailed response to your concern, we kindly ask that you share your account number with us. This will enable us to look into the specific reasons for any delays or issues regarding your payout.

We remain dedicated to addressing our clients' concerns and resolving any misunderstandings promptly. Please don’t hesitate to reach out so we can assist you further.