Novamotorgroup Opiniões 

81
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Our experience started off quite poorly as we discovered an issue that hadn’t been brought to our attention prior to buying the vehicle. This meant the car had to be returned to them to fix. What was... Ver mais

Classificada 5 em 5 estrelas

Got a genuine and fair offer from these guys at Nova Motor and accepted it, can’t lie it was kind a nervous as it was my first time selling a car like this to a brokerage but paddy at nova was really... Ver mais

Classificada 5 em 5 estrelas

​I recently used Nova Motor Group in Sunderland to sell my Moondust Silver 2017 Ford Focus ST-2, and the entire process was absolutely fantastic. A massive thank you to Paddy, who handled my sale and... Ver mais

Classificada 5 em 5 estrelas

I was pretty sceptical when I was initially contacted by Paddy at Nova after my Autotrader ad was going nowhere. But I've been consistently impressed since, by their low-pressure patient dealing with... Ver mais


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

81 opiniões

5 estrelas
4 estrelas
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1 estrela

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Respondeu a 44% das suas opiniões negativas

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4,4

Todas as opiniões

(81)

81 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Lack of transparency- Unprofessional


They made an offer to buy my car through Carwow. Obviously, many photos of the car were provided. On the day of inspection and collection, their representative called to confirm the appointment then, last minute called again to reschedule.
Surprisingly, he told me that they now noticed a damage on the front bumper which I am not aware of by the way and cannot spot! But anyway, he said that the price needs to be negotiated and to knock a few hundred pounds off the price!!
I would expect- from a professional point of view at least- to examine the photos very carefully before making an offer and then if something comes up at inspection that wasn't clear in the photos, renegotiate!
I to cancel a sale based on photos that you have previously examined thoroughly without even inspecting the car in the first place.
Very inconvenient and unpleasant experience that wasted time and frankly money I’ve put to reserve another car.

22 de maio de 2026
Opinião espontânea
logótipo da Novamotorgroup

Resposta da Novamotorgroup

Hi Mohamed,

We are sorry to hear you were unhappy with your experience.

As a dealership, we have a responsibility to check vehicles carefully before purchasing them, as any car we buy, will later be sold to one of our customers. If we notice anything that could affect the condition, preparation cost, or retail suitability of a vehicle, we have to review it properly before committing to purchase.

In this case, no sale took place. We did not take possession of the vehicle, charge any fee, or cause any damage! we simply decided that the vehicle required further review before we could proceed at the original valuation.

We appreciate the timing was frustrating and apologise for any inconvenience caused. We are reviewing the matter internally to see whether our communication could have been handled better.

Nova team

Classificada 5 em 5 estrelas

Car sold in 48 hours

Got on contact with Adnan, sent him pics and info on my car, he gave me a consignment quote and a time frame he thought it would take to sell the car. My car was collected from home and Adnan managed to sell my car within 48 hours of uploading photos. I got paid the full amount quoted, it was quick and easy. I can’t complain, thanks Adnan.

4 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Adnan was very friendly & professional…

Adnan was very friendly & professional and made sure my car sale process went smoothly, regularly updating me on the progress of my car.

Unlike places like Facebook marketplace where you’ll find multiple “tyre kickers” who will waste your time for weeks on end.. Novamotor Group has helped me sell my BMW Hassle Free within a week or 2 with an instant payout!

Would highly recommend this company to anyone who wants to Sell or even Buy a car as you’ll without a doubt be in good hands🙌🏽

24 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Very Happy Indeed

Everyone wants their car to sell quicker than it does but I was very pleased with the timescale and communication during the process. The images on the website looked superb. Once a sale had been agreed the transaction was handly quickly by Paddy. Would certainly use again.

10 de abril de 2026
Opinião espontânea

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