Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Ver mais
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Leia as opiniões dos outros
April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Ver mais
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I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Ver mais
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At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... Ver mais
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Informações sobre a empresa
Sobre Novita Diamonds
Escrito pela empresa
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Escrito pela empresa
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Informações de contacto
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, Austrália
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing customer service
Amazing customer service, updates every step of the way with my order. Beautiful ring, always get lots of compliments!
18 de junho de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for the lovely feedback! 💍✨ We're so glad you enjoyed the experience and felt supported every step of the way. Even better to hear your ring is turning heads, you deserve all those compliments! 💎💖
Exceptional service and stunning jewellery
We’ve made two purchases from Novita Diamonds — a pair of lab-grown diamond earrings from their Singapore outlet in December 2024, and an eternity ring from their London store in April this year. On both occasions, the experience was faultless. The staff, Abigail in Singapore and Kim in London, were not only knowledgeable and professional, but also genuinely warm and welcoming. They made my wife and me feel truly special throughout the process. The quality of the jewellery is outstanding, and we couldn’t be happier. A brilliant experience from start to finish — highly recommended.
25 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for your incredibly kind words! 💎✨ We're honoured to have been part of both your special purchases,from Singapore to London! Abigail and Kim will be thrilled to hear your praise, their warmth and dedication truly reflect what we aim for at Novita Diamonds 💖 We're delighted you’re so happy with the quality and service, and we look forward to helping you again in the future. Thank you for the glowing recommendation! 😊💍
The Novita Diamonds experience was…
The Novita Diamonds experience was amazing! The staff were extremely helpful, very knowledgeable and an absolute pleasure to deal with. Upon picking up the ring, I was treated like royalty as was my fiancee when she went in to design her dream engagement ring. I would highly recommend Novita to anyone looking to purchase that unique bit of jewellery for their special someone!
23 de janeiro de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for such a glowing review! 💎✨ We're so happy to hear your experience at Novita Diamonds was nothing short of amazing. Treating you and your fiancée like royalty is exactly what we strive for! 👑💖 It means the world to us that you found the perfect piece and felt supported throughout the journey. Thank you for the high recommendation, we’re honoured to be part of your love story! 💍😊
Third time buying - happy customer
Third time buying from Novita online. Beautiful ring, flawless engraving, always professional, and this time delivered way ahead of schedule.
7 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for your continued trust and loyalty! 💖 We're thrilled to hear your third experience was just as seamless, with a beautiful ring, flawless engraving, and even early delivery! 💍✨ It means so much to have you as a returning customer. We can’t wait to help you again next time! 😊
Novita Diamonds Sydney
Fantastic experience with the Novita Diamonds team at their Sydney CBD store. Ryan was phenomenal throughout the process.
23 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for the wonderful feedback! 💎✨ We're so glad to hear you had a fantastic experience at our Sydney CBD store, and that Ryan took great care of you! 🙌 We'll be sure to pass on your kind words. Enjoy your beautiful piece! 💍😊
Two carat solitaire
I got a beautiful 2 carat solitaire made for my 50th. Absolutely stunning service was great. A selection of rings and diamonds to fit My budget Was all there. It was amazing and my finish product is just stunning. Love it so much. Can’t fault I even had the free resize done and it’s perfect.
26 de outubro de 2024
Opinião espontânea
Resposta da Novita Diamonds
Happy 50th and congratulations on your stunning 2-carat solitaire! 🎉💎 We’re thrilled you had an amazing experience finding the perfect ring within your budget, and that you love the finished piece so much! 💖 Free resizing to make it just right? That’s how we do it! Enjoy every sparkle and happy celebrations ahead! 🥳✨
Can’t recommend enough!
I had such a great experience with Rachana at Novita Diamonds, Sydney. I had little to no idea on what exactly I was after, and she was extremely helpful and easy to communicate with throughout the entire process. The quality, customer service, products, pricing, and quick timeframe in having my custom piece made and ready is why I recommend Novita Diamonds to friends and family.
27 de abril de 2025
Resposta da Novita Diamonds
That’s wonderful to hear! 🌟 Rachana is truly a gem, and we’re so glad she could guide you smoothly through the process, even when you weren’t quite sure what you wanted. Your trust and recommendation mean so much to us! 💎💖 Thank you for choosing Novita Diamonds, and we look forward to helping your friends and family sparkle too! ✨😊
The people at Novita diamonds Melbourne…
The people at Novita diamonds Melbourne were terrific to deal with, explained everything so we could understand and got us exactly what we wanted. Would recommend!
17 de fevereiro de 2025
Opinião espontânea
Resposta da Novita Diamonds
That’s fantastic to hear! 😊 We’re so glad the team in Melbourne made everything clear and helped you find exactly what you wanted 💎✨ Thanks so much for recommending Novita Diamonds, we truly appreciate it! Looking forward to helping you again in the future! 💖
Fantastic Service
Saw Novita on line then visited store in Hatton garden without appointment. Usually need appointment but Laura very kindly helped us out. She was great! Explained how we design the ring showing us different variants. My ring is now made and it’s beautiful. Thanks Novita and Laura.
17 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for sharing your experience! 💎 We're so glad Laura could assist you even without an appointment, she truly goes above and beyond! ✨ It’s wonderful to hear you enjoyed the ring design process and that your beautiful ring is now ready. Thanks for choosing Novita, and we hope to see you again soon! 😊
Excellent Knowledge of diamonds and…
Excellent Knowledge of diamonds and tailored my shopping experience
14 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for the lovely review! 💎✨ We're thrilled to hear you enjoyed your shopping experience and that our diamond knowledge helped make it extra special 💫😊 We loved helping you find the one! 💍 Come back anytime we’ll be ready with more sparkle! ✨💖
Elegant, Romantic, Simple and Sincere
I had the most wonderful experience at Novita, and I owe a huge part of that to Doria. From the moment we discussed, she made the entire process of choosing an engagement ring feel personal, seamless, and genuinely special.
She was patient, incredibly knowledgeable, and guided us with warmth and professionalism every step of the way. Her eye for detail and genuine care made all the difference—she didn’t just help us find a ring, she helped us create a lasting memory.
We couldn’t be happier with the final result. The ring is stunning, and the entire experience was everything we hoped for and more. Thank you, Doria, for making this such a meaningful and joyful journey.
30 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Wow, thank you so much for such a heartfelt review! 💖
We’re beyond thrilled that Doria could make your engagement ring journey so personal and memorable. Her passion for detail and genuine care truly shines through, and it’s wonderful to hear how much it meant to you both ✨💍Congratulations on your stunning ring — here’s to a lifetime of love, joy, and sparkle! 🥂💫
Thank you for letting us be part of your special story!
My experience with Novita was great and…
My experience with Novita was great and I received exceptional service. Their helpful team helped me a lot in choosing beautiful diamonds. I was impressed with the very competitive pricing. Highly recommended!
21 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for your kind words! 💎 We're thrilled to hear you had a great experience and found the perfect diamonds with the help of our team. ✨ Exceptional service and great value are exactly what we aim for—so glad we delivered! 💍 Highly appreciate the recommendation! 😊
Impeccable jewellery
I purchased my engagement ring and wedding ring from Novita. When it came to my second purchase I was given a loyalty discount. The service is very personal, in a quiet showroom and the staff are so friendly and helpful. Delivery was on time for both purchases.
17 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for your lovely review! 💍 We’re so glad to have been part of both your engagement and wedding ring journeys — and even happier you felt the personal touch each time. ✨ Our team loved assisting you in the showroom, and it's great to hear everything arrived right on time! 💎 Your continued support means so much to us! 😊
Incredible customer service
Novita diamonds had an extensive range of beautiful engagement rings to choose from. The consultant, April, was incredibly knowledgeable and helpful, and made the whole experience incredibly easy and pleasant. I felt I was able to get the best ring within my budget, and my fiancé fell in love with the ring instantly.
I highly recommend Novita diamonds
24 de abril de 2025
Resposta da Novita Diamonds
Thank you so much for the lovely review! 💍✨ We're thrilled to hear that you found the perfect ring from our collection and that your fiancé fell in love with it instantly 😍💖 April will be over the moon to know she made your experience smooth and enjoyable 🌟😊
Wishing you both a lifetime of love and sparkle! 💕💎
5 stars
I booked an online consult to go through different engagement ring designs. Marianela was great with helping me work out a custom design and select a diamond. Afterwards I got to make adjustments to the digital CAD mockups they sent me before committing to the final design. They were prompt with making the requested adjustments, and the final product turned out exactly as we'd agreed on. Their pricing was also very reasonable for a custom ring
1 de fevereiro de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for your lovely review! 💖 We’re thrilled to hear you enjoyed your custom design journey with Marianela! 💎✨ It's always exciting to bring a vision to life—from CAD mockups to the final sparkle 💍🎨 We’re so glad the ring turned out just as you'd imagined (and at a great price too 😉). Wishing you a lifetime of love and sparkle! ✨💫
Amazing - Highly recommended
I bought some diamond Huggies earrings - they are perfect and the packaging is outstanding. Based on my experience I cannot recommend them highly enough. They are super helpful and their products are clearly quality.
9 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for your kind words! 💎✨ We’re so happy to hear you love your diamond Huggies—they really are such a timeless piece! 🤍 We're also glad the packaging made a great impression 🎁 and that our team could make your experience a smooth and memorable one. Thank you for your recommendation—it truly means the world to us! 💫
First of all thanks to rachana sister…
First of all thanks to rachana sister who made it possible and the team who said the ring can be made in the minimal time frame. The pressure i put on them might be a lil too much but they made it happen.☺️
Thanks NOVITA DIAMONDS PARRAMATTA
5 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
Aww, thank you so much! 🥹💍
Rachana and the Parramatta team were absolutely thrilled to make it happen for you — even with the pressure! 😅 We’re just so happy we could deliver your ring in time and be part of your special moment 💫✨ Thanks again for choosing Novita Diamonds! 💎
The BEST decision I made for my wedding ring!!
I wouldn’t have found the perfect ring… if I hadn’t found Novita!!! My wedding ring journey was not easy. I went to almost every jewellery store I could find — searching and honestly, feeling a little disappointed every time. Nothing felt just right… until I walked into Novita.
From that very first moment, I just knew — they had exactly what I was looking for. Unlike other places with limited samples and imagination, Novita had a wide range of stunning, ready-to-view designs that helped me truly visualise how my dream ring would look. That changed everything.
I even got to customise my ring entirely to reflect what I wanted — and the end result? It was beyond beautiful. It was perfect.
And special thanks Ken Yee!! She was incredibly kind and so patient with me. She guided me through every step, gave me the freedom to explore and imagine and made me feel supported. Her passion made the whole experience unforgettable.
To anyone searching for the one (ring AND experience), Novita is the answer. Trust me — your dream ring is waiting there!
1 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
What an absolutely beautiful message — thank you so much! 🥹💖 We’re over the moon that you found the one at Novita — and that we could be part of such a meaningful journey with you. 💍✨ Your words truly mean the world to us, and we’re so happy you felt supported and inspired throughout the process.
A huge shoutout to Ken Yee for being the superstar she is 🌟 Her care, patience, and passion really shine through — and we’re so glad she made your experience so memorable!
Wishing you a lifetime of love, joy, and sparkle 💫 Thank you again for trusting us with something so special 💎💕
Great product and service
Novy again out did herself!! My custom wedding bank looks perfect with my ring!! The team were great doing everything from a simple photo i had!! And without breaking the bank! Also gave a helpful payment plan :)
3 de maio de 2025
Opinião espontânea
Resposta da Novita Diamonds
That's awesome! 🎉💍 Novy and the team nailed it with your custom wedding band, turning a simple photo into perfection without breaking the bank! 👏💸 And a helpful payment plan? Now that's the cherry on top! 🍒 Enjoy your stunning new set!
Quick and easy
2 de maio de 2025
Resposta da Novita Diamonds
Thanks so much for your kind words! 💕 We're so glad to hear the process was quick and easy for you — that’s exactly what we aim for! 😊 From start to finish, we want your experience to be smooth, stress-free, and full of excitement. Enjoy your beautiful piece! 💍✨
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