Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Ver mais
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Leia as opiniões dos outros
April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Ver mais
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I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Ver mais
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At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... Ver mais
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Informações sobre a empresa
Sobre Novita Diamonds
Escrito pela empresa
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Escrito pela empresa
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Informações de contacto
Sydney -Parramatta - Melbourne - Adelaide - Perth - Brisbane, Austrália
- 1800 503 082
- contact@novitadiamonds.com
- novitadiamonds.com
4,9
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
First Class Service
What an amazing experience getting a beautiful ring for our 25th Wedding Anniversary. From start to finish April was friendly, helpful and stayed in touch with updates throughout the entire process. I am beyond happy with how it turned out and would not hesitate to recommend anyone looking for a beautiful piece of jewellery.
23 de abril de 2025
Resposta da Novita Diamonds
hank you so much for your sparkling review! ✨ April had an absolute blast helping you find the perfect ring to celebrate your 25th Anniversary! 🌟 We're thrilled to hear that you enjoyed the journey with us and that you're over the moon with your new treasure. 💍 Here's to many more years of love and happiness together! 🥂 Don't hesitate to dazzle us with your smiles whenever you drop by! 😊💎
Recomendable 100%
Maravillosa atención, rapidez en el envío y los pendientes una fantasía.Gran servicio
24 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
¡Muchísimas gracias por tu lindo mensaje! 💫 Nos alegra saber que quedaste encantada con la atención, la rapidez y esos pendientes de fantasía ✨💎 ¡Aquí estaremos siempre que necesites algo más! 💖
Great service and experience
My lady and I were so happy with our experience together trying on engagement rings together. I now have the exciting time to propose.
16 de abril de 2025
Resposta da Novita Diamonds
That's fantastic to hear! 🎉💍 Congratulations on this exciting journey ahead of you! Wishing you both a lifetime of happiness together!
Fantastic experience
Had a fantastic experience at Novita with the assistance of Paul who helped us acquire an engagement ring, wedding band, pair of earrings and a necklace pendant. Paul was clearly extremely knowledgeable on the subject and took his time to explain all the various options that were available to us. The service provided was nothing short of great and we would thoroughly recommend Novita to friends and family. Really pleased with the service and can’t wait to receive the jewellery in the coming weeks!
23 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for the lovely review! 💍✨ We're thrilled to hear you had a fantastic experience with Paul—he truly is a gem! 💎 From the engagement ring to the wedding band, earrings, and pendant, it sounds like you’re all set to sparkle. 💫 We're so glad Paul could guide you through all the options with care and expertise. Your excitement is contagious, and we can't wait for you to receive your beautiful pieces! 🎁💖 Thanks for recommending us to your friends and family—we’ll be ready to add some sparkle to their lives too! 🥰
Excellent personal service
Excellent personal service. Beautiful jewellery. The whole process is a pleasure.
30 de abril de 2024
Opinião espontânea
Resposta da Novita Diamonds
Thank you for the lovely feedback! 💖 We're so glad to hear you enjoyed the entire experience with us—from the personal service to the beautiful jewellery. 💎✨ It's always our goal to make the process as seamless and enjoyable as possible, and we're thrilled we could deliver that for you. Looking forward to welcoming you back again soon! 😊
Heartbreaking experience handled with shocking disregard
Unfortunately I didn't get to have a nice experience like every other customer who was able to write such nice reviews.
After having my engagement and wedding rings stolen in a home invasion, I returned to this jeweller—the same one my husband originally bought my engagement ring from—expecting professionalism, compassion, and basic competence. What I got instead was a string of blunders, broken promises, and appalling customer service.
I placed two new orders with them: a replacement engagement ring and a new wedding band. On collection day, I was told—all too casually—that the rings were too small. They admitted this error in writing. When I requested £60 off the final price to cover the cost of travel due to their mistake, I was met not with an apology, but with a spiteful, rude email that frankly should never have come from a professional business.
To save face, they later promised the £60 off and a complimentary gift on my return. Today, I was told the gift isn’t happening—because clearly, keeping their word is optional here.
This entire experience has been needlessly stressful and upsetting—especially given the emotional weight of what these rings were meant to replace. They had one job: to offer support and get it right. They failed on every count.
I regret ever walking back through their doors.
15 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for taking the time to share your experience. We're truly sorry to hear that your recent visit to Novita Diamonds London did not meet your expectations, especially being such a sentimental moment for you and your partner.
We deeply regret any miscommunication and inconvenience caused throughout the process of replacing such meaningful pieces. Your feedback is important to us, and we’d really appreciate the opportunity to look into this further so we can understand what went wrong and ensure it doesn’t happen again.
If you're open to it, please reach out to us at contact@novitadiamonds.com with your order number. We value your feedback and sincerely apologise for the experience you've had.
Kind Regards,
The Novita Diamonds Team💎
婚姻不仅是两个人的结合
婚姻不仅是两个人的结合，更是神赐予的宝贵礼物。祂的爱深不可测，永不离弃。愿我们一生献上自己，当作活祭，讨神喜悦而活，婚姻交托在祢手中。夫妻不再是两个人，乃是一身子。所以神配合的，人不可分开。爱与真理的雅歌，是充满浪漫与情感的诗篇，但它不仅仅是一段恋爱的，更是神与祂的爱是何等海阔高深，爱深不可测，永不离弃。深厚爱的真谛与婚姻联合一灵，相亲相爱，相依相伴，是纯洁圣性的爱的真谛。我从深处向你乎求，求你不容大水漫过我，因为众水要淹没我；我陷入在深淤泥中；没有立脚之地；求你使我出离深水。不容大水深渊吞灭我；我到了深水中，大水漫过我身；菠浪沸腾，在祸害中你领我出来，使我脱离祸害中，你使狂风此息，波浪平静，我到了深水中，大水漫过我身，你从高处伸手抓住我。你使风平浪静，大水沸腾之时，我心依靠你。你向我的爱如潮水滔滔不绝，永不此息。我从水中经过的时候,你必与我同在、我渡过江河的时候,水必不淹没我; 我从火中行走的时候,必不会烧伤，火焰也不会在我身上烧起来。我对我的爱何等深渊无法测度。我一生一世都要爱你如爱己。愿你恋慕我的爱情，使你时时知足。我爱你，你爱我；我属你，你属我；永不分离。末后夏娃
13 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for sharing such a heartfelt and faith-filled reflection 💫 Your words beautifully capture the sacred and eternal nature of love and marriage—a divine union crafted by God Himself 💍✨ We’re so honoured to be a small part of your journey, and we’re incredibly moved by the depth of your love, commitment, and trust in His guidance 🙏🏼 May your marriage be a living testimony of His unwavering love—strong, pure, and everlasting ❤️🌊
I recently purchased a wedding band for…
I recently purchased a wedding band for my fiancé and it was perfect! The service was great start to finish and it was exactly the gold band my fiancé wanted. 10/10. Thank you!
12 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for the glowing review! 💛 We're thrilled to hear the wedding band was perfect and exactly what your fiancé wanted — that's music to our ears! 🎶✨ It was our absolute pleasure helping you from start to finish, and we're so glad we could be a part of your special journey. 💍 Here's to a lifetime of love and golden memories! 🥂💫
Excellent customer service and super…
Excellent customer service and super happy with my wedding band!
12 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for the kind words! 💖 We're thrilled to hear you're super happy with your wedding band — and even happier that you felt well taken care of! 💍✨ Wishing you a lifetime filled with love, laughter, and sparkle! 💫💞
Incredibly disappointing…
I’ve had an incredibly disappointing experience with my Novita tennis bracelets. My first bracelet’s clasp broke multiple times—even after bringing it in for repairs—until it eventually fell off and was lost. I used the offered discount to buy a replacement, only to have the exact same issue happen again.
The clasp on the new bracelet broke just weeks ago and was repaired, but it’s already broken again, less than a month later. Thankfully, I caught it this time before losing it, but this is unacceptable. The constant repairs, time spent going back and forth, and the overall poor quality have left me really frustrated and out of pocket.
I expected much better quality and service. I won’t be purchasing from Novita again unless this is resolved properly.
10 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the repeated issues with your tennis bracelets. This is not the level of quality or service we aim to deliver, and we completely understand your frustration.
While we understand you may not be seeking a resolution at this stage, we’d still really appreciate the chance to investigate this further so we can understand what went wrong and ensure it doesn’t happen again. If you're open to it, please email us at contact@novitadiamonds.com with your order number.
We value your feedback and sincerely apologise for the inconvenience this has caused.
Traumschmuck zur Hochzeit
Ich habe die 1ct Labordiamanten-Kreolen in 18 Karat Weißgold (Farbe E/F, Reinheit VS) bei Novita Diamond für meine Hochzeit gekauft – und sie haben all meine Erwartungen übertroffen! Die Ohrringe sind einfach wunderschön – elegant, funkelnd und von exzellenter Qualität. Man sieht sofort, dass hier auf jedes Detail geachtet wurde.
Auch der Online-Bestellprozess war reibungslos, die Lieferung erfolgte schnell und sicher verpackt. Besonders schön fand ich, dass der Preis wirklich fair war – für diese Qualität absolut top! Ich bin rundum zufrieden und würde jederzeit wieder bei Novita Diamond bestellen.
Vielen Dank für diesen besonderen Schmuck zu meinem besonderen Tag!
8 de maio de 2024
Opinião espontânea
Resposta da Novita Diamonds
Vielen lieben Dank für Ihre wunderbare Rückmeldung! 💎✨ Es freut uns riesig zu hören, dass die 1ct Labordiamanten-Kreolen Ihren besonderen Tag noch strahlender gemacht haben 💍💫 Ihre Worte bedeuten uns sehr viel – vom Design bis zur Lieferung geben wir unser Bestes, um jedes Detail perfekt zu machen. Schön, dass Sie das gespürt haben! 🥰
Wir wünschen Ihnen alles Liebe für Ihre gemeinsame Zukunft und freuen uns, Sie hoffentlich bald wieder bei Novita Diamond begrüßen zu dürfen! 💖
Novita Perth have been amazing from the…
Novita Perth have been amazing from the very start. We got our engagement and wedding bands made with Novita and would highly recommend their service and their jewellery if you are in the market for lab grown. My engagement ring is always complimented. Thank you so much again.
3 de abril de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for your lovely words! 💍✨ We’re thrilled to hear you had such a great experience with our Perth team — it was an absolute honour to create your engagement and wedding bands 💎💖 Your kind recommendation means the world to us, and we’re so happy to hear your ring is getting the compliments it deserves! 😍 Wishing you both a lifetime full of love, laughter, and sparkle! 💫
Perfect service from Novita!!
Amazing service from Novita. Every step was made easy. Initial phone calls, advice and information made the buying process
so smooth. We had to send our ring back for a re size and even this was so well handled. Really can't recommend these guys highly enough.. most
importantly the wife loves the ring.
Perfect all round
7 de abril de 2025
Resposta da Novita Diamonds
Thank you so much for the amazing feedback! 🙌💍 We’re so glad to hear the entire process—from the first call to the resize—was smooth and stress-free. It means the world to us that your wife loves the ring (that’s the ultimate win! 😍). Perfect all round is exactly what we aim for — thanks again for the kind words and recommendation! 💎✨
Happy customer
I was really grateful to Novita Diamonds team. My order arrived earlier than expected, just in time before my birthday. I was really happy with my purchase.
29 de janeiro de 2025
Opinião espontânea
Resposta da Novita Diamonds
That's awesome to hear! 🎉💍 Early delivery for your birthday win! So glad you're happy with your purchase! 🥳
I was overwhelmed with emotion when my…
I was overwhelmed with emotion when my husband gifted me this stunning jewelry set to celebrate the birth of our first child—our precious daughter. This isn’t just jewelry; it’s a radiant symbol of love and a moment I’ll treasure forever.
The craftsmanship is extraordinary, with diamonds that shimmer like stars and designs that exude timeless elegance. The necklace drapes like liquid light, and the earrings catch every glimmer, adding a touch of brilliance to every movement.
The artisans behind this set have created more than just beautiful pieces—they’ve captured the essence of this life-changing moment. This heirloom will one day belong to my daughter, carrying the story of her birth and the love that surrounds her.
To my husband and the talented jewelers, thank you for this gift that transcends time. It’s not just jewelry—it’s a piece of our family’s story.
24 de janeiro de 2025
Opinião espontânea
Resposta da Novita Diamonds
Aww, this is such a heart-warming story! 🥹💖 Your husband's thoughtful gift isn't just jewellery—it's a sparkling celebration of love, family, and the beautiful journey of parenthood! ✨👶💎
The way you describe the necklace draping like liquid light and the earrings catching every glimmer—absolute magic! ✨✨ The artisans truly created something extraordinary, and the fact that this set will one day belong to your daughter makes it even more special. 💕 Here's to a lifetime of love, laughter, and dazzling moments! 🥂💎 Huge congratulations on your little bundle of joy! 👶🎀💖
From start to finish 👌
From start to finish novita diamonds was fantastic. The help and depth of knowledge the guys showed when helping me chose which engagement ring, then the wedding bands everything was faultless. We had to have a couple of re-sizing done which was no problem at all, got the rings back pretty quickly too,
The guys pushed through the engagement ring as I wanted it for when we went on holiday and it was a tight window to get it all done but they went above and beyond to make sure the ring was done and ready for the big surprise,
Highly recommend novita diamonds and definitely will be going back
2 de maio de 2024
Opinião espontânea
Resposta da Novita Diamonds
Thank you so much for your wonderful review! 💍✨ We're thrilled to hear that your experience with Novita Diamonds was fantastic from start to finish. Helping you choose the perfect engagement ring and wedding bands was an absolute pleasure!
We're glad we could make the resizing process smooth and get your rings back to you quickly. And of course, making sure your engagement ring was ready in time for your holiday proposal was a priority—we love being part of such special moments! 💖🎉
We truly appreciate your recommendation and can't wait to welcome you back in the future. Wishing you a lifetime of love and happiness! 🥂💎😊
Riviera wedding band 💎
Let me introduce you to the Riviera Wedding band. A dream come true to finally receive her after 11 years of marriage and she's sparkling with joy! Such a dainty, intricate piece of craftsmanship and that's exactly what you get from Novita Diamonds! The lovely staff have been so wonderful helpful and the customer service has been second to none! 😍 Thanks, Helen Ramos
29 de março de 2025
Opinião espontânea
Resposta da Novita Diamonds
Thank you, Helen, for sharing your joy with us! 💖✨ The Riviera Wedding Band is truly a masterpiece, and after 11 beautiful years of marriage, it’s such a special way to celebrate your love! 💍😍 We’re so happy to hear that she’s sparkling with joy—just like you!
Your kind words about our craftsmanship and customer service mean the world to us. It was an absolute pleasure helping you find this dainty yet intricate beauty! Wishing you many more years of love and happiness. 💕✨
The whole process was amazing
The whole process was amazing! Very easy to schedule an appointment in the showroom, where they really take their time to understand what you want and consult you accordingly. Even after the purchase, they quickly answer any order-related question and are attentive for any follow-up, might it be the pickup or size adjustments afterward.
27 de setembro de 2024
Opinião espontânea
Resposta da Novita Diamonds
Thank you for your fantastic review! 💎✨ We're so glad to hear that your experience was seamless from start to finish. Our team takes great pride in providing personalized consultations to help you find exactly what you're looking for.
It's also wonderful to know that our post-purchase support met your expectations—we're always here to assist with any questions, pickups, or size adjustments to ensure your ring is absolutely perfect! 💍😊
We appreciate your kind words and hope to see you again in the future! Enjoy your beautiful piece! ✨💖
Was a great experience overall
Was a great experience overall. I bought an engagement ring and was consulted by the team very nicely. They were incredibly helpful. The diamond's sparkle catches attention which ofcourse wins me some husband points. All in all, they have good products of high quality and combine it with great service.
1 de abril de 2024
Opinião espontânea
Resposta da Novita Diamonds
Thank you for your wonderful review! 💍✨ We're so glad to hear that you had a great experience choosing the perfect engagement ring. Our team always strives to provide helpful guidance, and it's fantastic to know you felt well taken care of.
And that sparkle? 💎✨ Definitely a showstopper! Winning some extra husband points is always a bonus! 😆👏 We truly appreciate your kind words about our quality and service. Wishing you both a lifetime of love and happiness! 💖🎉
Very helpful when explaining and going…
Very helpful when explaining and going through all options.
The entire process was so simple, very happy with how quick it was made as well as sent.
Couldn't be more pleased
1 de abril de 2025
Resposta da Novita Diamonds
That's wonderful to hear! 🇦🇺✨ We strive to make every step of the process as smooth and efficient as possible, ensuring you're delighted with both the experience and the outcome. If there's anything else you need in the future, don’t hesitate to reach out! 😊💍
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