Circular Opiniões 967

Resposta da Circular

20/03/2026

Hi Behn Tan,

Thank you for your feedback.

For clarity, Circular is not an ownership scheme and has never been positioned as one. It is a subscription model designed for customers who value flexibility, lower upfront costs, access to newer tech, and a more sustainable alternative as compared an outright purchase.

Customers who want automatic ownership at the end of a fixed term may prefer a different product type. For others, Circular offers a different value proposition altogether - including the ability to subscribe without committing to full retail prices from day one.
We believe it’s important that comparisons are made on the basis of different models serving different needs, rather than assuming they are the same product. Our terms, including the fact that ownership remains with Circular unless a Non-Return Fee Option is exercised, are disclosed during the customer journey.

If your review relates to a specific experience with our service, we’d be happy to look into it if you contact us directly.

-– Team Circular

Resposta da Circular

19/03/2026

Hi Shawalludin,

Thank you for the kind words! We’re really glad you appreciate the idea behind Circular - giving everyone access to the latest tech without the heavy upfront cost 🙌

Appreciate your support and hope you continue enjoying your subscription!

-- Team Circular

Resposta da Circular

16/03/2026

Hi Suhaidah,

Thank you for sharing your feedback - we appreciate you highlighting this.

Circular operates as a subscription (rental) model, where customers enjoy the device during the subscription term, with the option to purchase it later if they wish. We understand how this may feel confusing for first-time users, especially when encountering the service for the first time through a retail partner like Mister Mobile.

Your suggestion about making the rental nature clearer on the installment selection screen is very helpful, and we’ve shared this feedback with our product team for review.

In the meantime, our team would be happy to assist you with your request and walk you through the available options. Please feel free to reply to our support email so we can help resolve this smoothly.

Thank you again for bringing this up.

-- Team Circular

Resposta da Circular

6/03/2026

Hi Mohamed Sharouk,

Thank you for the 5-star review! We're glad to hear everything arrived well and that the package reached you in good condition.

Enjoy your subscription, and we're always here if you need anything.

-– Team Circular

Resposta da Circular

6/03/2026

Hi Fafa,

Thank you for the amazing review! 🌟

We’re really glad to hear that the whole experience - from ordering to delivery - was smooth and hassle-free for you. It means a lot that you noticed the effort we put into clear communication and careful packaging.

Your recommendation truly means a lot to us. We look forward to serving you again soon!

-– Team Circular

Resposta da Circular

20/02/2026

Hi Siti,

Thank you for your kind words! We’re glad you found us straightforward and easy to reach - especially when facing challenges. That’s exactly the kind of experience we strive to provide.

Appreciate your support! 💙

-- Team Circular

Resposta da Circular

Publicada a 20/02/2026

Hi Suhaimi,

Fast and on time - just how it should be! 👍

Thanks for the thumbs up and the 5 stars. We truly appreciate your support.

-– Team Circular

Resposta da Circular

20/02/2026

Hi Fiqeen,

Thank you for your review! We’re glad you found the process easy and efficient - that’s exactly what we aim for.

If there’s anything we could improve to earn that extra star next time, we’d love to hear it. 😊

-– Team Circular

Resposta da Circular

20/02/2026

Hi Khairul,

Easy peasy - we love to hear that! 😊
So glad the website made ordering the Nintendo Switch 2 simple, especially for such a special occasion. We hope your daughter had an amazing birthday!

Thanks for choosing Circular 💙

-– Team Circular

Resposta da Circular

20/02/2026

Hi Bak Hiang,

Thank you for your continued support - it means a lot that you’ve chosen Circular more than once! 😊 We’re glad your item arrived quickly and safely packaged.

As for getting another subscription - eligibility depends on your available Spending Power, which is assessed at checkout. There isn’t a fixed “per person” limit, but approvals are based on your profile at the time of order.

Feel free to give it a try, and if you need help checking your eligibility, our team will be happy to assist.

Appreciate the kind words and trust in us! 💙

-- Team Circular

Resposta da Circular

20/02/2026

Hi Salbiah,

Thank you for the lovely review! 💚

We’re so happy to hear you’re enjoying your decision to subscribe - convenient and sustainable is exactly what we aim for.
Appreciate you being part of the Circular community!

–- Team Circular

Resposta da Circular

Actualizada a 27/01/2026

Hi Kenneth,

Thanks for your feedback, and we're sorry for any confusion caused.

We’ve checked your account and confirmed that the charge of $69.60 was a prorated adjustment following your use of the “Change Billing Date” feature. As shown in the platform interface and our FAQ (https://learn.nowcircular.com/en-us/articles/can-i-change-my-monthly-billing-date-EX23JFNTJr?region=SG), selecting a new billing date will result in a one-time charge made up of:
• Your regular subscription amount, plus
• A proportional charge to cover the unpaid days between your old and new billing dates.

This information is clearly displayed before you confirm the change.

We understand how such charges may be unexpected if missed during the update process, and we’re happy to walk you through your invoice breakdown if needed. You can reach us directly at help_sg@nowcircular.com.

– Team Circular

Resposta da Circular

23/01/2026

Hi V Karthick,

Thank you for sharing your experience. We’d like to clarify a few points for context.

When a device is returned, the inspection carried out at the point of collection is a preliminary check only. As outlined in the return acknowledgement provided and signed at the time of return, the final determination of the device’s condition is based on comprehensive quality checks performed by our authorised refurbishment partner.

In this case, damage was identified and confirmed during refurbishment quality checks. The repair charge was raised based on these confirmed findings, rather than the length of time since the device was returned.

We understand concerns around transparency. Where requested, we are able to share the technician’s refurbishment report to support the assessment.

Our support team has been in touch directly to provide clarification and assist further. We remain committed to fair, process-driven assessments for all returns.

-- Team Circular

Resposta da Circular

21/01/2026

Hi Mazlinda,

We’re so glad to hear your phone arrived in perfect condition and reached you quickly! 📦✨ Thank you for your kind words - we truly appreciate you being part of the Circular journey.

-- Team Circular