NRLA ok fees keep going up but so does inflation I guess. However their partner GoodLord should be called OH LORD terrible service not a patch on the previous referencing company used. I have emai... Ver mais
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This was my first NRLA training course. The property development course delivered as expected. Henry (the trainer) had a way of sharing important lessons in a laid back manner. I truly enjoyed the... Ver mais
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I don't have to call very often as there is so much clear advice and information available on the NRLA website but when you do call in the agents are so helpful. They know their business and if ever... Ver mais
A empresa respondeu
Every time I have a question or are unsure of anything to do with Periodic Contracts or any issues that I have with tenants the NRLA are so knowledgeable and have always given me such good advise. D... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are the UK's largest membership organisation for private residential landlords, supporting and representing over 85,000 members. Our members own and manage around 10% of the PRS, equating to half a million properties. We provide the expertise, support and resources needed for a rental sector that works for all. We represent our members and actively recognise the contribution landlords make to the rental sector and the wider society, in the provision of safe, legal and secure homes.
Informações de contacto
Suite 323, Tootal Buildings, Broadhurst House, 56 Oxford Street, M1 6EU, Manchester, Reino Unido
- 0161 962 0010
- membership@nrla.org.uk
- nrla.org.uk
4,2
Bom
3 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 89% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Spoke with Alex
Spoke with Alex, he bent over backwards to try and helping my situation. His knowledge and experience are second to none. People like Alex, give me confidence to carry on being a landlord. NRLA is an essential service because of people like Alex. Thank you. Best wishes Paul Clarke
13 de abril de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Paul
Thanks for taking the time to leave us a review. I will pass your feedback on to Alex and the wider team and we look forward to assisting you again soon
Best wishes
Catherine
I have always been able to get an…
I have always been able to get an answer to my queries. They are an invaluable assett for any landlord.
8 de abril de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Rhett
Thanks so much for taking the time to leave us a review. We are pleased you are finding your membership useful. I will pass your comments on to the team who always like to receive feedback!
Best wishes
Catherine
Outstanding Support for Landlord Education
Consistent professional and friendly response to my enquiries during my membership of 16 years,
The clear and concise information given specifically relating to navigation of the Accreditation Courses and to submitting the knowledge gained.
Availability to engage with chosen courses through differing methods of learning.
1 de abril de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Jane
Thanks so much for taking the time to leave us a review. We ae pleased you are finding your membership useful. I will pass your comments on to the team who always like to receive feedback!
Best wishes
Catherine
Stuck in the past
The NRLA isn't without value, it’s fine for what it's always done. The advice is genuinely useful and the guidance on tenancy law is solid.
But it's an old organisation and it shows. The software feels dated, the mobile experience is terrible, and when it comes to Making Tax Digital I've felt completely on my own. For something that's been mandatory to prepare for, the support has been minimal at best.
In the end I decided to move on, there are simply better tools out there now that do more, cost less, and actually work on a phone. It's a shame, because the knowledge base is there. If they invested in the platform and got serious about MTD, I'd genuinely consider coming back.
6 de fevereiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Sarah
Thank you for your feedback.
We wanted to share some of the specific steps we’ve taken to address the very issues that led you to move on:
A Modernized Platform: We’ve recently overhauled NRLA Portfolio, our property management platform. It now features Open Banking integrations to securely automate rent tracking and expense categorisation.
Serious About MTD: Far from being "on your own," we’ve launched a dedicated MTD Toolkit and the NRLA Portfolio Plus service, which is now HMRC-compatible. It’s designed to handle the quarterly updates and digital record-keeping that become mandatory for many in April 2026.
Mobile-First Integration: We’ve integrated our compliance arm, Safe2, directly into our digital tools, allowing you to order and track safety certificates from your phone with a single click.
Support for the Transition: For those struggling with the fragmented tax landscape, we’ve introduced specialized MTD training courses and step-by-step guides to help bridge the gap between traditional self-assessment and the new digital requirements.
We’ve kept the solid knowledge base you value, but we’re fine tuning the tools to bring it up to a modern standard. If you’re ever open to a second chance, we’d love to show you how much the "old organisation" has evolved.
Best wishes
Catherine
⭐⭐⭐⭐⭐ Excellent Support and…
⭐⭐⭐⭐⭐ Excellent Support and Professional Service
I had a telephone conversation with Adrian Woolger today and I was very impressed with the level of professionalism, clarity, and support he provided. He explained everything in a clear and helpful way, took the time to answer my questions, and made the whole process very straightforward.
Adrian was polite, knowledgeable, and genuinely supportive throughout. I really appreciate his guidance and the way he followed up promptly with all the information I needed.
Highly recommended service.
30 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Sadegh
Thanks so much for taking the time to leave us a review. We always appreciate feedback and I will pass it on to the relevant department
Best wishes
Catherine
NRLA is misleading: advice articles are advertisements for their own products
I have been a member for many years and been mostly happy. In the past year, they have started producing "advice" articles which are (poorly) disguised advertisements for their own products.
At the very minimum, the NRLA should be clear that an article is not impartial professional advice but an advertisement.
Website says: "A truly member-first organisation..."
It is highly misleading and dishonest of the NRLA to claim to serve the interests of landlords when it prioritises pitching products where the NRLA makes money.
For instance, they are constantly plugging their "Portfolio" product when there are many other solutions available that are ignored.
30 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Parker
Thanks for taking the time to leave us a review. I will feedback your comments regarding our advice articles which are often produced in collaboration with our partners and are genuinely meant to offer our members advice whilst also providing vetted services that may assist our members who need it. In addition to our articles our website contains a full library covering all aspects of being a landlord and are totally ad free.
We do appreciate members feedback and the relevant department will consider your comments.
Best wishes
Catherine
Our NRLA membership has been invaluable
We’ve been members of the NRLA for 3 years. The NRLA membership has been invaluable to us with navigating complex situations. Their advice and support is excellent.
30 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Claudine
Thanks so much for taking the time to leave us a review. I have passed your comments on to the team who appreciate getting feedback!
Best wishes
Catherine
Staff do not have any knowledge
Staff do not have any knowledge, they look up everything on their website. They have given me incorrect information several times. I call back and ask the same question a few times and get different answers.
30 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Louise
I would love to understand your experience further but can't find your membership details. If you would please email me at complaints@nrla.org.uk I would be happy to look into your contacts with us
Best wishes
Catherine
No regrets joining
No regrets joining. Helpline is just awesome 👍
28 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Thanks so much for taking the time to leave us a review. I have passed your comments on to the team who appreciate getting feedback!
Best wishes
Catherine
The NRLA's invaluable support
The NRLA gives invaluable support in legal difficulties, housing law and regulatrion and it has all the forms and leaflets ever-increasing bureacracy demands of landlords today. The advice line has instantly available expertise and knowledge and is an excellent asset to have on your side as landlords face the onslaught of the vindictive new law. And all for a modest subscription.
26 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Thanks so much for taking the time to leave us a review. I have passed your comments on to the team who appreciate getting feedback!
Best wishes
Catherine
had some questins about completing a…
had some questins about completing a tenbancy agreemnt and Petrina was fantatstic extremely paitent and helpful
Credit to the association
23 de março de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Jorge
Thanks for taking the time to leave us a review. I will pass your comments on to Petrina and the team who always appreciate members feedback!
Best wishes
Catherine
Takes hours to verfy email contact
When trying to send email contact to NRLA its took 25 verify pictures of buses cycles etc before it would send query
23 de fevereiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Stephen
Thanks for your feedback. Sorry to hear you have been experiencing trouble. I have emailed you asking to provide some more details on the issue you were having contacting us
Best wishes
Catherine
Resposta da National Residential Landlords Association
Dear Alan
Thanks for your review, we are happy you find our landlord support team are helpful. I will pass your comments on to the them!
Best wishes
Catherine
Fantastic advice line
Fantastic advice line. Quick and easy to use and very informed advisers.
12 de fevereiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Hi John
Thanks for taking the time to leave us a review. I will pass your comments on to the team who always appreciate feedback!
Best wishes
Catherine
Portfolio software is poor, and charged after cancellation
trialled their subscription based portfolio portal, which is not worth signing up to imo, its very slow and frustrating, its not worth using. My main gripe for review is, even after cancelling the subscription in the trail period I was charged. When i queried this with NRLA they said i should cancel my subscription and i cant be refunded, so it was a bit of an arrogant response, their cancellation process is not fit for purpose and failed. I am trying again, i hope i dont get charged again.
10 de fevereiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Ali Raza
I am sorry to hear you have experienced difficulty cancelling Portfolio. I have asked the Team Leader of that department to contact you by email to ensure the issue has been resolved for you
Best wishes
Catherine
Resposta da National Residential Landlords Association
Dear Max
Thanks so much for taking the time to leave us a review. I will pass your comments on to the team
Best wishes
Catherine
Renters Rights and all information
I have been a member of the RLA and NRLA for nearly 2 decades. I've always found their advice team to be knowledgeable and helpful. Today I had a specific situation "outside the box" regarding Renters Rights application. Sally offered just want I needed to know. Thanks NRLA
5 de fevereiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Mr/s Tun
Thank you for taking the time to leave us a review and for your loyalty to the association. We have passed your comments on to the team who always appreciate receiving feedback
Best wishes
Catherine
A very comprehensive and clearly…
A very comprehensive and clearly written website with helpful links to government legislation and forms. The completion notes are especially useful, and a call to an advisor helped guide me to a plan of action.
5 de fevereiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Elizabeth
Thank you for taking the time to give us feedback. We are pleased you are finding our website and advice line helpful
Best wishes
Catherine
The agent was very polite and really…
The agent was very polite and really informative and was a great help . Great service thanks👌
30 de janeiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Waheeda
Thanks so much for taking the time to leave us a review. I will pass your comments on to the team who always appreciate receiving feedback
Best wishes
Catherine
Difficulty joining the live… Webinar - EPC Compliance
I had great difficulty joining the live webinar and had to seek assistance however once live the remainder of the webinar was very useful.
29 de janeiro de 2026
Opinião espontânea
Resposta da National Residential Landlords Association
Dear Stephen
Thanks for taking the time to leave us a review. Sorry to hear you had difficulty accessing the webinar but glad it got sorted and you found it useful, I will pass your comments on to the team
Best wishes
Catherine
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