We Are NUCO Opiniões 

Resposta da We Are NUCO

17/12/2025

Thanks so much for the review Claudia! We'll be sure to pass this on.

Resposta da We Are NUCO

17/12/2025

Thanks so much for the review Dan! So happy to hear you had such a great time and the Frankie and Sam really added to that! Brilliant!

Resposta da We Are NUCO

17/12/2025

Ah Milly, that's ace and exactly what we want to see. Georgina has been mentioned before as well so we will make sure she gets a shout out.
Our reps are such an important part of your trips and our team so seeing reviews that mention them by name is really great. Thank you.

Resposta da We Are NUCO

17/12/2025

That's what we love to see Sophia! Thanks so much for sharing your feedback, we'll be sure to pass this on to our rep team.

Resposta da We Are NUCO

17/12/2025

Hi Raf, thanks so much for your review and shout out for Lucia! So glad to hear you had an amazing time!

Resposta da We Are NUCO

17/12/2025

Hi there, thank you for taking the time to leave a review. We’re sorry to see that your experience has led to a negative perception.

When you booked your trip, you chose to pay the £150 deposit to secure your place and agreed to our booking terms and conditions at the time of creating your account and making payment.

We know that ski trips are a significant expense, and we work hard to keep costs as low as possible for students, but the decision to proceed with the booking was entirely yours.

In order to secure accommodation, we are required to pay deposits to our suppliers. Your deposit contributes directly towards these costs, which means that cancellation fees still apply regardless of when the booking is made or cancelled. In many cases, we also incur cancellation charges from our suppliers.

We do, however, offer flexibility to help avoid losing your deposit. If you were unable to attend, you had the option to transfer your place to someone else free of charge before the payment deadline. Even after this deadline, a transfer is still possible up until departure day for a £50 admin fee. This meant there were options available to you to avoid losing the non-refundable deposit.

It’s also worth noting that many tour operators and accommodation booking sites such as booking.com or Airbnb, operate under similar policies where payments are non-refundable if free cancellation is not offered and stated.

We don’t feel it’s fair to describe our policies as horrible company tactics, particularly as all cancellation terms were clearly communicated at the time of booking, and alternatives were available to you.

We appreciate your feedback and hope this helps clarify our position.

Resposta da We Are NUCO

17/12/2025

Thank you so much for your review and feedback Stanislas. We'll be sure to pass this on!

Resposta da We Are NUCO

4/01/2026

James, this may be one of the most gloriously written reviews we've read.

Thank you so much for the review. Hearing words like this about your rep Hamish and how he helped navigate the occasional maze of emails, questions, and late-night messages is amazing. This is exactly what our reps are there to do and to really enhance your holiday experience. And it certainly sounds like Hamish did just that.

Not sure we'll be able to manage the bronze statue but we'll definitely be passing your review on to our rep management and resort management team so they can pass on to Hamish and make sure he gets a shout-out.

So glad you had such a good trip and we hope you'll join us next year.

Resposta da We Are NUCO

17/12/2025

Thanks so much for the great review Daniel, it really means a lot and we love to hear that you had a great trip.

We've had some great feedback on your rep Nathan and this just adds to it, so thank you.

Resposta da We Are NUCO

17/12/2025

Love to see you had such a good week Zac. Thanks so much for leaving a review and we'll make sure to shout out Holly!

Resposta da We Are NUCO

17/12/2025

Thanks so much for your review Aisling. So happy to see you had such a great week!!

Resposta da We Are NUCO

17/12/2025

Thanks so much for your review Freya. We love to see our passengers shouting about their reps as they are such an important part of your trip and what we do.
We always pass these on to the team so thank you for sharing!
So glad you had such a good trip.

Resposta da We Are NUCO

17/12/2025

We hear you Nelly! Marc's staying on the team!

Resposta da We Are NUCO

17/12/2025

Thanks so much for your review Charlotte!

Resposta da We Are NUCO

19/11/2025

Thanks so much for your review and recommendation Charlotte!

So glad the trip was everything you hoped for and that our team made sure you had what you needed. Hearing that you would book again has made our day!

Hope you'll be joining us again this season!

Resposta da We Are NUCO

19/11/2025

Thanks so much for your review and recommendation Molly. The most fun ever is definitely the kind of review we love to see!

We are genuinely so happy to hear you guys had such a good trip, it's why we do it, for the memories, the fun, the new friends, the lot.
Shout out for Katie received! We'll make sure to pass this on to the team.
Thanks again for the review and we hope to see you in the mountains again this season!

Resposta da We Are NUCO

11/11/2025

Hi Jovan,

Thank you for taking the time to leave a review. After checking your bookings and our correspondence, I’m a little unsure why you’ve chosen to leave a 1-star rating.

Before the general release, there was an option to book using a flight code. If you had booked a flight and shared your flight confirmation with the Varsity Committee, you would have been guaranteed a place on the trip and received a booking code. These flight codes were used during the first and second release phases.

During the general release, there were still hundreds of people trying to book at once, which did cause some delays when placing deposits. You’re right that the process took a little time — something our development team is always working to improve during high-traffic periods. The trip sold out quickly, meaning many people, like yourself, were initially only able to secure a place on the waiting list.

Fortunately, we were able to upgrade all waiting list bookings to confirmed places, so you did secure a confirmed spot.

As you mentioned in your review, while on the waiting list you found someone with a confirmed booking who could no longer attend, and they transferred their confirmed booking to you.
When your own waitlist booking was later confirmed on 31st October, you no longer needed it. You let us know, and we cancelled that booking with a full refund issued on 1st November. The refund was processed and completed by 6th November, meaning it should have reached your account by 7th November.

We’d really appreciate it if you could email us at info@nucotravel.com to share more details about your experience and why you felt a 1-star review was appropriate.
We’re always eager to improve and ensure all passengers have a positive experience with us.

To summarise — you successfully secured two confirmed bookings for the same trip under different accounts. One was cancelled and fully refunded within 7 days.

Thank you again for your feedback.

Resposta da We Are NUCO

7/11/2025

Hello, really sorry to see your review.

We looked further into your booking, and you did cancel the holiday package you had booked and as such our standard cancellation fees apply.
You are correct in saying you didn't receive a refund as the cancellation fee was the same amount as you had paid towards your booking.

What has become clear when looking at your booking and communication with our team, is that your reason for cancellation was due to booking onto the other holiday package your group has for the same week and same resort.
As a gesture, we have refunded the deposit from your cancelled booking. Our team have already been in touch with you directly and processed.

You do have a unique situation with your group having two holiday packages for the same week of the season, in the same resort, with crossover of the package inclusions.
Had this not been the case, the cancellation fees, that had been agreed to at the time of creating your account and booking, would have applied.
Thank you

Resposta da We Are NUCO

3/11/2025

Thanks so much for your review Aston. We think Alice is pretty great and it's lovely to see you think so too!
If there is anything else you need or that we can help with, please do get in touch, and we hope you have a great trip!

Resposta da We Are NUCO

28/10/2025

So glad you found it super easy to book, that’s exactly what we’re going for! Hope you have the best time on your trip and thank you for taking the time to leave a review Georgina!