Nutriplex Opiniões 28

TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I was dubious ordering a retinol product from here, since I've never heard of them. However, it was a straightforward purchase. I ordered after Xmas and was sent an email to say they'd be delivering m... Ver mais

Classificada 5 em 5 estrelas

Fantastic customer service! I was sent the wrong product and accidentally the website went down right after I received my order so the email I sent to flag the issue didn’t go through. I contacted... Ver mais

Classificada 4 em 5 estrelas

Item received as described and almost on time. The only concern is they don't reply or respond to emails which can get customer very worried and scared. After placing my order due to their silent I w... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Genuine company who ive purchased from before, They sell legit products, very happy with the service nutriplex offers! Received tracking number the next day after placing my order.5* Thank you


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

28 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Happy that I got my parcel and it is…

Happy that I got my parcel and it is legit company. There was small misunderstanding with information about delivery courier, but everything went good in overall. Happy with purchase and thank you so much.

24 de fevereiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Poor customer service

I needed an Ayurvedic product quite quickly. There were plenty of this particular product on eBay, but the delivery time was very long (up to two months).

I found Nutriplex, and I was happy that they could deliver in 2-3 days. I emailed them just to clarify. That was 2.5 weeks ago. No response.

I found another company, and they gave me a time frame, but it came earlier. It took 8 days to arrive. The company is called Distacart.

It worked out well as they were cheaper! Answer your emails Nutriplex. Customer service is everything.

Update: WHAT A COMPLETE LIE!!
They said they responded to my email (lie number 1), then I received my order two days after placing it (lie number 2).
I DIDN’T EVEN PLACE AN ORDER!!! Why would I when you didn’t even respond to my initial email??!!

Learn from this! Do not, I repeat NOT treat potential customers like idiots!!

6 de fevereiro de 2025
Opinião espontânea
logótipo da Nutriplex

Resposta da Nutriplex

Official response from Nutriplex:

Dear reviewer,

Thank you for sharing your feedback. However, we feel it is important to correct several serious inaccuracies in your statement — for the sake of clarity and transparency for all our current and future customers.

🔹 First, we have carefully checked all our records and can confirm that there was no order or communication received from your side — neither through our website, email, nor customer service. You also explicitly state that you never placed an order, which makes the foundation of your complaint invalid.

🔹 You mention a “2–3 day delivery” timeframe — however, this reference appears only on our eBay store, which currently operates under a completely different name and branding, separate from our main website Nutriplex.co.uk.
Our website does not advertise 2–3 day delivery. Instead, we offer:

• Same-day dispatch for orders placed before 1pm
• Royal Mail Tracked 48
• Evri next-day and express courier options
All delivery times are clearly explained at checkout.

🔹 You also mention another seller — Distacart — and directly promote their service and pricing, naming them as your preferred alternative. This type of reference constitutes promotion of a competing business, which violates the spirit of honest customer reviews and raises doubts about the intention behind your feedback.

In fact, it gives the appearance of a targeted and possibly coordinated negative message, especially since:

• You never ordered from us
• You never contacted us
• You include the name of a competitor
• You compare our service to a company you actually purchased from
• You left a review on our profile, even though you seem to refer to a different platform

📌 This is the equivalent of ordering from one restaurant, then posting a 1-star review for another restaurant that had nothing to do with your meal — while actively telling customers to go elsewhere.

We work hard to maintain a strong, honest reputation, with fast dispatch, real-time support, and verified original products.
We do not accept false claims or attempts to artificially damage our rating.

For this reason, we are reporting this review to Trustpilot for violating their guidelines on:

• Not based on a genuine experience
• Promoting a competitor
• Defamation and misleading claims

We invite all real customers to contact us directly — we’re always happy to help.
To those reading: please rely on verified experience and transparent product information.

Kind regards,
Nutriplex Customer Care Team

Classificada 5 em 5 estrelas

Hesitant at first, but stand corrected

I was dubious ordering a retinol product from here, since I've never heard of them. However, it was a straightforward purchase. I ordered after Xmas and was sent an email to say they'd be delivering my purchase in two weeks due to the festive postage times - understandably. Product arrived promptly shortly after they dispatched it. Product itself is authentic with a long expiry date. Thank you for the product and service.

10 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic customer service

Fantastic customer service! I was sent the wrong product and accidentally the website went down right after I received my order so the email I sent to flag the issue didn’t go through.
I contacted them through PayPal and I received a very polite answer shortly after and the correct item was sent to me immediately.
The product I received has its entire shelf life of 2 years also! I will definitely order again from this retailer.

28 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

Amazing service and product

I ordered the hydroquinone cream from T*kT*k,my order came so late with the cream leaking out as the packaging had been trampled on and I couldn't get any help from the seller.My order with Nutriplex was so quick,of value and very efficient,and I am so grateful hence I wanted to post a review Hydroquinone cream is so useful as it genuinely does work on pigmentation,in my case I saw results in a matter of days.I put the hydroquinone cream on my cleansed and toned skin,and then put on my regular serums and moisturiser.I've heard from other users that it needs to be used no more than 6 months,whereas others have used it upto 3 years and then have not needed to use it after this time,I assume each circumstance is different.I will try to update my review when I feel I no longer need to use hydroquinone as no melasma is occurring on my face.Again,thank you Nutriplex for your fast and efficient service.

19 de novembro de 2024
Opinião espontânea

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