Really bad customer service. You have to pay be yourself for the return. Bad quality and bad service! I still wait for an answer from the customer service till october. No reaction!
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Leia as opiniões dos outros
I order some thom browne glasses at OCO they would be at my place in 4 days to bad fedex lost them it took a week before i decided to contact OCO self Jennie send a respons in a mather of min's en p... Ver mais
Eye test perfectly OK - optometrist was good. But customer service was awful. In the store, the assistant wasn't attentive enough - always watching the door. Told contact lenses would be ready in... Ver mais
After a disappointing experience elsewhere, I found my wanted Tom Ford glasses here....yet there was no stock showing. I called the company who ordered them in specially. Since they ran a special prom... Ver mais
Informações sobre a empresa
Escrito pela empresa
OCO Glasses was founded in 2015 and was primarily an online company specialising in high quality, high fashion eyewear and prescription lenses. In May 2016 we opened our first optical boutique in Spitalfields, London.
Informações de contacto
28 Hanbury Street,, E1 6QR, London
- 0800 011 9747
- info@ocoglasses.co.uk
- ocoglasses.co.uk
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I had ordered a pair of Celine Shadow …
I had ordered a pair of Celine Shadow sunglasses. I accidentally ordered the wrong colour but realized right away. They put my order on hold no problem and got me the right colour that i wanted. Jennie who helped me with my order was super sweet and accommodating! i got my sunglasses the day after they were shipped (i live in Canada so it was surprising how fast they came) I will definitely order from this company again!
Highly recommended
Well selected, well priced. Delivery was super fast. OCO I will be back!
Really good service above and beyond …
Really good service above and beyond what is expected. Would recommend to any one
Good optician, awful customer service
Eye test perfectly OK - optometrist was good.
But customer service was awful. In the store, the assistant wasn't attentive enough - always watching the door. Told contact lenses would be ready in a few days; was called 8 days later to be told they were ready for collection - but when I then went to the shop, it was closed (and always is on Mondays, I am now told )
Returned the next day, they can't find the lenses. Left alone in empty store for 20 minutes with clattering noise downstairs, then presented with excuses not explanations, with blame being placed on absent members of staff.
Insist this is resolved before I leave.
Eventually resolved after another 40 minutes with lenses found and an offer of compensation..
Trusted Store
Same day delievery, great customer service and I love my Glasses. I will be getting my next pair from them.
Great customer service, great quality, fast delivery!!!
Great service, great quality, fast delivery!!!
Brilliant service
Brilliant service in store and online. Will definitely be buying from OCO again. Sales assistant was very helpful and not pushy at all, the online process was also very easy to navigate and the option of same day delivery is great.
Great and friendly service.
I booked an eye test on line and visited the store for advice on sunglasses and precription glasses. Great service during the eye exam followed by a run through of options. Very friendly and patient staff gave me great advice on frames and I left with a great pair of sunglasses and plans to pop back for my next pair of glasses. Amazing range of frames. A great store with great expertise and customer service. Thank you OCO
Prompt response and great service
Although I experienced difficulties in making payment at the web shop, their real time online CS offered help immediately and made everything goes smooth.
Highly recommended. By far the best online opticians
Great range of the latest designer frames at the lowest prices on the Internet. Especially if you take into account their cost of prescription lenses and the regular seasonal discounts they offer. 15-25% off frames and lenses. Look under discounts
Customer service is also top level. I had to exchange some frames and it was made so easy. They are the only online opticians that offer free returns so you don't pay for postage. You can drop them off at various London Doddle locations
Lastly they also have a store in central London so you can try frames on before you buy
Thinking what to buy next
Am amazed at how quickly and seamless the entire process was. Sunglasses arrived nicely packaged in the specified timeframe. Very professional website will definitely buy again.
Amazing Service!
Great company! Easy to purchase online, and they gave me the exact time they would deliver. Will definitely be using again! Would recommend to anyone.
Great service
Ordered a pair of Dita frames at 4.30 p.m and received them the next day. Lost the Dita case the frames came in a few months later and they were kind enough to replace it free of charge.
Would highly recommend.
Great service and price
Fast service, tracked delivery and perfect glasses all for just over half the price I had previously paid on the high street. Just quick, hassle-free and great value. Would happily recommend them.
Great service!
Good selection of glasses. Arrived next day. Great service.
OCO glasses. Two thumbs up!
No problems whatsoever. The glasses were carefully and securely packaged. They arrived promptly and at a reasonable price.
No idea what the customer service is like (because I didn't need them) but if they're anything like the fulfillment side then I'm sure they are excellent too.
Very good experience, thank you very much!
Great service and speedy delivery
I ordered my glasses on Smartbuyglasses' website (who claim to have the best prices) first and they were telling me that the item was out of stock and that I would have to wait 10 more days. After waiting for more than 3 months I gave up and discovered the wonderful website of OCO Glasses. I ordered my prescription glasses with them and got higher quality lenses than on the other website I ordered; all of that for a lower price. I ordered on a Saturday, my glasses were dispatched on Monday and I got them by Tuesday. I am extremely happy with OCO Glasses' service, which was efficient and swift, and will definitely be recommending them to my friends!
Great service and price!
The service was fantastic as well as the price, to recommend!!!
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