Off-White Opiniões 110

This company lies and doesn’t want to refund money .. I’m so shocked at this please be careful when placing an order

This company is a joke with treating customers, clothes are good.

I bought trousers from their official website on Tuesday. On Monday no any confirmation, I emailed them and they told me that it’s going to be shipped soon and it is being processed. Today on Tuesday I emailed them today and they told me that my order is cancelled as it’s out of stock.

I got at least 10-12 items from off-white and I’m not going to buy anything off them anymore.

Great brand, great customer service.

I would highly advise customers to not shop directly from off white official website, its better to shop from Farfetch, yoox or flannels to avoid problems.

I had placed an order paid for my item plus delivery just for me to receive an email from UPS stating I need to pay extra fees due to off white not including there commercial invoice letter this is the 2nd time this has occurred.

I contacted customer service & they said if I wish I should pay for the fee then they would issue me a refund & it would take up to 5 working days, I want to touch base on the fact that customers must pay extra fees after spending so much already is WRONG customers shouldn't have to pay EXTRA if they had already paid for there delivery.

its been a week now I'm currently still waiting on my refund after they said it would take 5 working days however customer service "Albi is now saying it'll take 10 working days" DELAY (Great Stuff)

the staff show no remorse, they don't care about the error they make, how much this affects customers, the least they can say is my apologies for the inconvenience and get on with it & the same thing happens AGAIN. they don't even think to issue customers some sort of compensation no 10% nothing!

I have no words for the company they need to look into this & do something or I suggest they refrain from online shopping to minimize the issue, RIDDICOULS!

The staff in Italy need to do better if I could give no starts I would.

I WANT MY MONEY

Bisher zwei Bestellungen - Strickpullover & Cardigan. Ware und Verarbeitung ist absolut hochwertig. Schneller Versand aus Italien ( Ankunft in Deutschland 2-3 Werktage mit DHL / UPS.

Astonishingly bad customer services. I am trying to resolve a basic issue. My emails are being ignored and staff in Italy are giving me numbers to totally different companies for UK support

Hi I bought some polo sneakers as a gift to someone overseas but received someone’s else order it was a off white out office sneaker and the order was for Muhammad Abdullah FLAN40000088573667 I thought it’s important as the other person might have received my order so I notified flannels . I told them the item is already gone and won’t be able to return it , and I did not want a return but to my surprise received the full refund . Thanks to the team for understanding .

Bought a pair of slides online and they're very uncomfortable. The material that they've used causes alot of friction and caused the hairs on my toes to rip off. Another issue that I found is that the design started to fade within a few uses.

Schlechte Qualität m, schlechter Kundenservice

Spaar je geld echt waar !!
In mei voor vaderdag schoenen gekocht !
Na 5 min gedragen, zagen wij dat de naad los lag van de neus. Klacht gemeld een dag later aankoopbon alles er netjes bij, schoenen meteen uitgedaan. Nu is het augustus en we wachten nog steeds op antwoord, ze zeggen dat ze gedragen zijn en nu niks kunnen doen. Echt waardeloos, wat een slecht overpriced merk. Mijn meiden zijn er dol op maar nooit dat ze hier nog wat mogen kopen. En mij zien ze hier sowieso nooit meer. Genoeg andere mooie merken die wel schappelijk zijn naar de klant.

Ordino un paio di occhiali,oltre ad arrivare senza QR code per la verifica dell’autenticità mi accorgo subito che il codice del modello che ho ordinato è giusto sulla bolla sulla scatola ma all’interno trovo un altro paio di occhiali,stesso modello ma codice diverso quindi differente nel logo e in alcuni altri dettagli.
Comunico tutto ciò all’assistenza e mi dice che hanno fatto le loro verifiche e che va tutto bene per loro…
Io mi ritrovo con un prodotto che è “simile” a quello che ho ordinato e loro dicono “ci dispiace”
La cosa grave è non trovare il certificato di autenticità.
MAI PIÙ

È roba che costa tanto ma non vale niente! Ho acquistato una tracolla da uomo pagata circa 700 euro. È stata tenuta circa 2 anni nell'armadio poi ho deciso di usarla. Dopo 6 mesi è ceduta la pelle (finta) del bordo della tracolla rischiando di perderla per strada. Ho contattato per una riparazione il negozio dove l'ho acquistata (boutique Fiacchini a forte dei marmi) il quale mi dice che non tengono più il marchio quindi di contattare il customer service... Contatto il customer service e mi dicono che loro non possono fare niente perché è un acquisto fatto in negozio e non online ... insomma neanche pagando mi possono riparare la borsa. Questa è la serietà del marchio. Non comprerò mai più niente di Off White.

Piumino giallo e nero reversibile regalato a Natale, lavato a fine stagione seguendo le istruzioni indicate sull’etichetta. Il colore nero ha stinto e ha macchiato tutta la parte gialla: capo inutilizzabile. Pessima azienda con assistenza clienti inesistente. Dopo circa tre mesi dalla mia prima mail mi hanno risposto oggi che l’azienda non può fare nulla perché non sono stata in grado di comunicare il nominativo del negozio in cui il capo è stato acquistato (trovo di pessimo gusto chiedere ora a chi ha fatto il regalo dove abbia acquistato il capo). Capo da oltre 1000 euro da buttare. Pessima qualità, pessima azienda.

I ordered two items, cargo pants and shorts. I received cargo pants but not shorts. Instead I received random T-shirt. When I contacted customer service they asked me to send photos from all angles, tags and box. No acknowledgment that I have received incorrect item and how this may be rectified. Five emails later (it needs to be in pdf) I received a confirmation that I need to arrange a currier to return an item and use return proforma and commercial invoice. No explanation how will this work considering that T-shirt isn’t on the invoice (and clearly I will not receive shorts which were birthday gift for 14 year old). Considering poor customer service and issues so far I strongly believe they still don’t understand the actual issue with sending the wrong item. Will not use again, too expensive and poor customer service

I recently purchased a pair of sneakers from the website, the sneakers were $631 dollars (tax included). Several days later, I received an email from UPS saying that they attempted to deliver my sneakers but I was unavailable and that I needed to pay for delivery! It turns out that I was being charged $900.72 for DELIVERY!!!! I reached out to Off-White customer service (via email) because they don’t have an 800 number, and I was told the delivery fee was due to new tariffs! It’s been a few days and I still have not received a refund of the money paid.

I ordered a pair of Off-White "Be Right Back" sneakers, but when I received the package, they were missing. Instead, I only found bags and a bottle inside.

I immediately contacted customer service, providing photo evidence and requesting an investigation. After my claim was initially denied, I insisted on my consumer rights and demanded concrete proof from their side (e.g., packaging footage). Despite this, Off-White closed my case without a solution, claiming the shipment was correct but failing to provide any solid evidence to support their decision.

This experience has been extremely frustrating, especially from a high-end brand. A customer service team that refuses to take responsibility for such a serious issue is simply unacceptable. Buyers, beware!

I have ordered one pair of Virgil Sunglasses from off white. At point of delivery, i have recieved the package but without the sunglasses inside. Raised a claim imediately with off white. After 1 month later i have recieved an e-mail that the package was delivered and they cannot make any refunds. Very frustraiting experience, as i clearly explained that i am contesting that the package was not delivered but the missing content of it. They seem to be very DENSE people.
Word of advice for future customers. Try to avoid ordering online from them. For as good and nice theyr products are, you are at risk that if you will experience same thing as i, you will end up paying for thin air inside a box.
Absolutely horendeous experience!!!

ESPERIENZA PESSIMA ORRIBILE!
HO ACQUISTATO UN PAIO DI SCARPE BIANCHE E NERE E LA PELLE NERE HA STINTO RENDENDO LE SCARPE INUTILIZZABILI. MACCHIAVANO ANCHE I CALZINI.
BASSISSIMA QUALITÀ! PESSIMA QUALITÀ! COLORI TREMENDI!
NON LE COMPRATE MAI!
PER ME POTREBBERO CHIUDERE! E POI SI LAMENTANO SE UNO ACQUISTA CAPI FALSI! BEH! FANNO PROPRIO BENE! XCHÈ SE ACQUISTARE UN CAPO VERO DEVE AVERE QUESTO RISULTATO XCHÈ SPENDERE TUTTI QUEI SOLDI! SE AVESSI ACQUISTATO SCARPE CINESI SAREBBERO STATE MEGLIO! Se potessi mettere delle foto lo farei e rimarresti inorriditi

Ich habe einen Card holder Bestellt als das Parket ankam war der Card holder nicht in der Schachtel und der Support ist nicht erreichbar

I purchased a pair of Out of Office trainers through Flannels online, they have been worn a handful of times, the fabric around the insides of both shoes has started to disintegrate, Flannels contacted Off White who said that I have used a hard brush and harsh detergent to clean the shoes and have ruined the leather, this is completely untrue, it's my word against theirs, if they inspected the trainers it's clear they have not been cleaned with a hard brush and detergent, I will be taking this up with a 3rd party as Flannels are unwilling to honor their 1 year guarantee, disappointed but not surprised after reading other reviews of Off White on Trust Pilot.