OfferUp Opiniões 

Good luck getting any “customers” to answer you back. It’s constantly, “Is this still available?” with my reply, “Yes it is! Are you interested? I can meet you wherever.” followed by crickets. Every. Single. Time! It’s like talking in to a void with this app. And good luck having OfferUp actually doing anything about it I’ve sent an incredible amount of reports about all of these ghosters and have yet to get a single follow up.

They charged me for fast track, which means they are suppose to release the funds into your account after the buyer had inspected the item. The funds did not get released. They said the system will automatically release the funds after 2 days. I said, that's NOT what I paid for. The buyer has already inspected the item and approved it. I paid extra for what exactly???? FRAUDULENT COMPANY!!!

I have been using offerup since it started, i have not been able to sell my items on there, even at cheap prices. I've bought a few random things off there. But I now refuse to use their site, I'm sick of the political adds that are on there now. I wish these politicians would spend their money actually helping people in need instead of advertising all their promises they fully intend to NOT keep!

My first time shipping an item on offer up .1 month and I still haven’t gotten paid. I emailed them multiple times still no answer. Please think twice before trying to ship anything on offer up. I hope this comment helps someone .

Worst customer service imaginable. The level of incompetence from OfferUp's customer service is so bad it has to be a goal for them. I signed up several times over the years and my iPhone defaulted to the hide my email feature which led to my phone number being associated with several accounts. Since, I no longer have the randomly generated emails that were created with my iPhone the app wont allow me to verify my number so that I can list items. I have literally told this to customer service, in an exchange spanning 10 emails, several times only to be told over and over again to just go ahead and verify my number because it's just a standard security protocol. A bunch of !di0t$. AVOID OfferUp app or use it at your own peril.

I inadvertently hit the premium and tried to cancel literally within a minute and I was denied a refund. THEN, I had a very strange man inquiring about an item I am selling that wanted my name, address, phone number and email. After several exchanges, I realized he wasn't looking to purchase the item. You can guess what he was after. This app is filled with creeps and criminals AND the service sucks! Sell on FB marketplace or somewhere else. NOT WORTH IT!!

As other have pointed out, your account may be terminated suddenly, without warning, and most importantly without explanation. I had almost 20 reviews over six months or so, equally split between sales and purchases, and all 5 of 5 stars—and my account was permanently terminated with no explanation. Repeated inquiries were ignored, and half completed transactions lost. Terrible.

Offer up used to be good maybe a year ago but now it’s just a marketing scam. If you don’t pay no one sees your public post. Scam scam scam. I wish I could give it zero stars if I could.

I got removed from offer up they removed my account because supposedly them I wasn’t following there’s rules of guidelines! But they don’t tell me exactly why. Because they don’t want me to tell people off because there’s a lot of scammers in there. Oh and so those people do tell me off and I’m supposed to let myself! Oh but they do allow a lot of scammers on there! Why don’t they be right and fair remove all the people there that are scammers remove there account! ! From there own website! Ridiculous website! Don’t post ur items there.

June 17, 2024: Here are just a few problems I encountered on my first (and only) transaction with OfferUp:
1. I paid for four small plastic items but he only sent three. There is no way of contacting the seller by phone, email, or even through OfferUp.
2. OfferUp gives each victim an unrealistic short window of a scant 48 hours to determine if he was defrauded. If the victim is away, in the hospital, or has other typical unavoidable delays, he's 100% screwed by OfferUp.
3. Filing a "claim" [sic] with OfferUp is impossible, since the operator refuses to provide instructions on how to file a claim... much less in two days.
4. Leaving feedback is equally impossible, since he provides no instructions on how to leave comments.
5. Sellers are not obligated to take down listings that have been sold or are no longer available.
6. Sellers are free to ignore legitimate repeated inquiries if they whimsically decide they don't want to sell the item.
7. Sellers are allowed to sign up and collect money from bank cards with no verification of their address or phone number.
8. "Help" [sic] from OfferUp is limited to vague, impossible remedies, most of which are, by specific design, impractical or simply not lawfully defined.
9. OfferUp is a one-man operation by someone who only IDs himself with the moniker "Jon".
10. OfferUp's search page is often corrupted to the point it's useless.
11. OfferUp discourages contact by phone or email: therefore, it's easy to see why listings last anywhere from weeks to years without a hit.
12. “Jon” freely allows sellers to post the same ads over and over, frustrating the site with clutter and impacting buyers’ search efforts.
13. “Reply Rate”, “Confirmed Phone” and “Confirmed email” links are all fake. A Google search shows this seller I dealt with is listed in several locations within a 500-mile radius, with the same name, spelling and locations as posted in his OfferUp ads. There are no emails and ALL his phones are disconnected.
14. OfferUp should be renamed "Show 'N' Tell" because that's all it's good for.

SUMMARY: OfferUp is NOT recommended. It is risky, unpredictable, unlicensed anywhere, unregulated, unreliable and without recourse.

Reply from OfferUp, dated October 24, 2024:

Hi there!

I just created a ticket via email so we can keep this conversation going and get you the help you need.

Feel free to check your inbox for ticket #102556489! Looking forward to assisting you! 😊

Jon:

It only took you FIVE MONTHS to review my report? That's a good indication how sincere you are at attending to business.

You sound like Donald Trump: all promise and no performance.

Since you have an overall rating of One Star, I suggest we keep this conversation public, where it can and will benefit the greatest number of OfferUp victims. This way, you can share with myself and all your users and readers, your plans to remedy this dysfunctional site, and how soon we can expect results of that effort.

Have I forced you into a corner between a rock and a hard place?

It's your move.

******************************************************************
On October 24, 2024, “Jay” [sic] wrote,

Jay (OfferUp Support)
October 24, 2024, 2:46 PM PDT

Hi Justin,

I hope you’re doing well! I came across your review on Trustpilot and wanted to look into the transaction for the "Lot of Vintage 1/86 Scale Toy Cars Made in Spain, Plus One with a Missing Wheel."

I saw that you contacted us just after the 2-day protection window closed to report an issue. Unfortunately, that meant the funds had already been released to the seller.

But good news! I made an exception for you and processed a refund back to your original payment method. You should see it in your account in about 3-5 business days.

If you have any other questions or need further assistance, feel free to reach out!

Take care,

Jay - Manager, Escalations

VICTIM'S REPLY

December 18, 2024

It took this lazy, lying scammer FIVE MONTHS to acknowledge what he already knew TWO DAYS after being notified?

This stupid, 4th-grade yahoo can’t even read a calendar. “3-5 business days” does not begin October 24 and end December 13.

So, what’s the "good news"?

Have you launched your magical new way for users to contact each other without using telephone, email or your website?

Have you replaced your ridiculous, idiotic 48-hour complaints window with one that gives your naive victims a fighting chance at being treated fairly?

Have you used your ingenious brain to create a way for users to file a claim or post feedback?

Have you made it mandatory sellers reply to inquiries within 3 work days, and remove expired listings, instead of letting them languish for several years?

Have you budgeted some of your prolific capital back into that great Customer Service you're so proud of?

Are your "Reply Rate", "Confirmed Ph

AWFUL!!!
0 to 0 success in selling AND difficulty in posting.
When it was owned by “LET GO” alone, it was just the opposite. Simple to use and much success in posting AND selling. LET GO was the best!! Wish it was back.

* Note: My review is based on past experience with this site. I tried a couple of years ago and just recently on 8/1/24

I listed something for sale and I was charged for the listing and they keep charging me every month can't even cancel it besides they have no contact info I thought listing was free of charge

Many scammers on that site. The ones running the site are also scammers. As many reviewers before me have stayed they will delete your account for no reason. I reported suspicious activity of a seller who was a scammer and that was their response.

I purchased an item from a seller because my wife had lost her watch. The following morning, my wife was contacted by someone in her office that her watch had been found. I immediately contacted Offerup and the seller to inform them and to request that the transaction be canceled. I was informed by the customer service agent that since the item hadn't shipped that I would get a refund and they would cancel my order. (I have a screenshot). Three hours later, I received a notification that the seller had shipped the item against my request to cancel three hours earlier. I contacted OfferUp, and they are not responding to my concern! They just want to make money and not support their customer base. Very shady and unprofessional of them 100%. I do understand that it is not the sellers fault that the watch was found but I gave him and OfferUp ample notice of my request to cancel!

Look at the date of their reply! Three and a half months later just like their delayed response when I contacted them about the issue. So awful!

Purchased a counterfeit item, reported it promptly, OfferUp refused to give a refund.

My account was flagged and they did not give me a reason. I contacted support and questioned why? I knew I did not violate any of their policies. They finally replied, my account had been flagged by mistake. SO far I have spent almost 2 weeks just to get my account activated. All of my listings were deleted, so I had to re-create them. Now the app is showing I have 2 messages in my Inbox. I open the inbox and there are NO MESSAGES. Do yourself a favor, don't use this app, it is crap.
Dear offer up, I read your reply and it's as lame as your app.

In my opinion & what I experienced is sneaky to me & written in a way that makes them win, of course. They give you 3 day's free to advertise, but you have to decline any further transactions before the 3 day's are up or if not, they will hold you to a 3 month contract where they remove around $22.00 per month from your bank. In my case after signing up, I was not allowed to upload pics for my ad. They sent me an email stating I didn't follow procedures properly & cancelled my ad, so I got no value from there site, but yet they took $44.00 from my account. I contacted my bank to tell them to cancel any further attempts to get money! To me theses creeps are crooks & as you can see by the reviews here, are going to be out of business soon. The businesses in this country have turned into dishonest crooks & the Government could care less.

Sold a car to scammer , dmv and police don’t help , OfferUp keep sending automated responses , they don’t protect their customers from fraud

What is wrong with offer up I use to be on here for years no problems with buying and selling now they don’t even let you communicate with the customer to buy are sell your product without blocking you this is crazy they are weird I thought it’s about buying and selling not being weird