OfferUp Opiniões 

Resposta da OfferUp

5/08/2025

We appreciate you taking the time to share your experience, Noah.

I'm sorry to hear about the issues with the charges, and I'd be happy to take a closer look at that for you. I’ve sent you a secure request through Trustpilot to gather a few more details and can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt.

Thank you again for reaching out. I hope to connect with you soon to get this sorted out.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

30/07/2025

Hi KT,

Thank you for taking the time to share your experience — I'm truly sorry to hear you've had a tough time communicating with other users and getting replies. This is something we’re constantly looking to improve and greatly appreciate your feedback.

While we can’t control every interaction, we’re committed to building tools and features that make meaningful exchanges easier and more reliable.

If you're willing to give us another shot, I suggest taking a read through our Help Center article about Reputation, which highlights various profile badges and icons to look out for to help ensure you're communicating with regularly active and reliable users. The article can be found here: https://bit.ly/43F74Jq

If there's anything else you'd care to share, please reach out to us at support@offerup.com. We're all ears.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

22/07/2025

Hi Nicholas,

Thank you for taking the time to share your experience. I can imagine how frustrating and confusing it must have felt to see that unexpected charge — especially after using the app without any issues for so long.

Please know we never charge users without their permission, which is granted via the App Store or Google Play. In many cases, a free trial may convert to a paid subscription if it isn’t canceled before the trial period ends. In other cases, charges might appear if someone else using the same app store account starts a trial that later renews. I won’t know for sure what happened in your case until I can take a closer look, but I want to make sure we get this sorted out properly.

I’ve sent you a secure request through Trustpilot to gather a few more details and can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt.

We appreciate the time you spent as part of the OfferUp community, and I’m sorry this experience led you to leave the app. If you ever decide to return, we’d be glad to support you — but for now, I just hope we can help clear up the confusion and provide a better experience moving forward.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

15/07/2025

Hi Glen,

I’m really sorry to hear about your experience. It’s incredibly frustrating to purchase something only to find that it doesn't work as expected. You deserved a better outcome.

Depending on whether this transaction happened in person or through OfferUp shipping, I’d be glad to take a closer look and see what might still be possible. I’ve sent you a secure request through Trustpilot to gather more information and can follow up directly from there.

If you purchased through in-app shipping, buyers are protected by our Purchase Protection Policy. More information on that here: https://bit.ly/3C1p9Gx

Thanks again for reaching out, and I’m sorry for the trouble. We're here to support you however we can.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

15/07/2025

Hi Joe,

Thank you for taking the time to share your experience — I can see how frustrating it’s been to navigate both buying and selling on the app, and I appreciate you being so detailed in your feedback.

To clarify the SSN request: this comes from IRS requirements that apply to all major platforms handling payments, even if you haven’t yet met the filing threshold. That information is securely collected by our payment partner, Stripe, to help ensure safety and compliance. You can find more details here: https://bit.ly/4gqU4dM

I also hear your concerns about ads. Ads help us keep the core OfferUp experience free, but we understand how disruptive they can feel, especially when they resemble listings. We’re actively working with our partners to improve ad quality and relevance. Feedback like yours helps guide those efforts.

Finally, your points about user behavior and communication are valid — and something we’re constantly looking to improve. While we can’t control every interaction, we’re committed to building tools and features that make meaningful exchanges easier and more reliable.

We really value your perspective and hope to earn back your trust with continued improvements. Thanks again for sharing this with us.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

10/07/2025

Hi Anthony,

Thank you for sharing your feedback — I am truly sorry to hear you've had such a negative experience on OfferUp.

I'd like to help clarify how the buying process works: when you make an offer on an item, the seller can accept or decline the offer before it expires after 24 hours. If your offer is accepted (or if you use the Buy Now feature), an authorization hold is securely placed on your card and charges your account once the seller ships the item. For more information on the buying process, visit this link in our Help Center: https://bit.ly/42Ytq8r

If you accidentally purchase an item you didn't mean to, I suggest messaging the seller immediately asking them not to ship, as well as messaging our support team for assistance with canceling the order. They can be reached by emailing support@offerup.com.

I've sent you a secure information request through Trustpilot so that I can take a closer look and follow up with you directly.

OfferUp is committed to providing a safe and trustworthy marketplace. We continuously work to protect our community from scammers. We're here to support you however we can!

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

9/07/2025

Hi there, thank you for taking the time to share your selling experience on our platform — I'm sorry to hear how frustrating it was for you.

OfferUp is committed to connecting genuine buyers and sellers. Our security features, including TruYou verification, are precisely in place to help ensure a trustworthy marketplace and to protect our community from scammers. More about TruYou here: https://bit.ly/3GAJ7dC

We're sorry to see you go and we appreciate you giving OfferUp a try — we'll be here to support you should you change your mind.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

9/07/2025

I'm so sorry to hear about your experience on our platform, Adam. We'd love to learn more about what happened and try and make things right; please respond to Trustpilot's secure request for more information so that we may follow up with you directly and conduct a thorough investigation. If you'd prefer to get in touch with us directly, please reach out to us via support@offerup.com.

We understand that these circumstances led you to seek out another reselling platform, and are glad you're continuing to find value in secondhand shopping. But should you one day decide to give OfferUp another shot, we'd be glad to welcome you back and support you however we can.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

1/07/2025

Thanks for sharing your feedback, Cristian. I understand how frustrating it is to encounter stale listings, and you've hit on a key area of focus for us.

Our team is hard at work, both ideating and building systems to improve the freshness of listings. Your input on this is greatly appreciated as we evolve OfferUp, and I'll be sure to pass this along.

If there’s anything else you’d like to share, please don’t hesitate to reach out — we’re all ears.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

1/07/2025

Hi Chris,

I’m so sorry to hear about your incredibly frustrating experience with your sale. It sounds very disheartening to ship your item and not receive payment — especially after going out of your way to do so.

To clarify, payment is released only when the OfferUp-provided label is used and tracked in our system. Because your transaction involved a third-party label, we are unfortunately unable to reimburse you for your sale. I suggest messaging the buyer to arrange payment with them directly.

If you ever run into an issue with the size of the label in the future, please feel free to reach out to us before shipping so we can help cancel the order or guide you through next steps. I understand that may not help in this case, but I still want to make sure you’re set up for success going forward. Remember, when listing, sellers select the package size (ranging from 8oz to 20lbs), so double-check your current shipping-enabled listings to ensure you select the correct size and avoid issues at the post office or with payment.

Thank you again for sharing your experience. We know it’s not the outcome you hoped for, but we're always here to listen to your feedback and offer guidance as we work to improve.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

1/07/2025

Hi Jorge, we're sorry to hear that you feel so negatively about OfferUp and have had such a frustrating experience. We pour a lot of thought and care into building a reliable and trustworthy platform, and it's tough to hear that your experience didn't reflect that.

We want to understand what led to this feedback. To help us learn and improve, please kindly fill out the Trustpilot secure request for more information so I can follow up with you directly. You can also reach us at support@offerup.com.

Your candid feedback is incredibly valuable as we continuously work to evolve OfferUp and create the best possible experience for our users.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

25/06/2025

Thank you for sharing the latest update about the advertisement you encountered on our platform. OfferUp does not have a relationship with this specific vendor, and have been working with our ad provider to assess what gets shown on OfferUp.

Please follow up on support ticket #104969423 if there's anything else we can help with at this time.

We appreciate your vigilance in bringing this to our attention. We're here to support you however we can.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

Actualizada a 28/07/2025

Hi Carla,

Thank you for sharing your experience. I'm so sorry to hear about this incredibly concerning situation and appreciate you taking the time to report it.

Please know that we will never ask you to "validate" your account by ensuring a certain balance. It sounds like you may have been targeted by a sophisticated scam where fraudsters impersonated OfferUp to trick you into authorizing an unauthorized payment. We take these incidents extremely seriously.

I'm glad to hear you've already filed a fraud claim with your bank. To help us investigate this incident thoroughly and identify the perpetrators, I've sent you a secure request for more information through Trustpilot so I may follow up with you directly.

Thank you again for bringing this to our attention. We hope your next experience on OfferUp is a more positive one.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

26/06/2025

We appreciate you bringing this to our attention. We regret to hear about the billing issues and the service experience. We'll review your cancellation request and the communication regarding the charges. We're committed to addressing these concerns and will investigate thoroughly.

Resposta da OfferUp

17/06/2025

Hi Christine,

Thank you for sharing your experience as a new user. I'm sorry to hear about the confusion and concern you encountered while trying to get started on OfferUp. It's definitely not the warm welcome we want for you.

I want to assure you that OfferUp is a free marketplace to buy and sell items locally, and you do not need to add a payment method to create listings for local pickup. A payment method is only required if you choose to offer shipping on your listings or purchase an item that requires shipping. Could you clarify what you were trying to do when prompted for your credit card?

Regarding your attempted payment: OfferUp partners with Stripe, a secure payment processor, to handle transactions. More information about our payment security can be found in this Help Center article: https://bit.ly/4gqU4dM

We also hear your feedback about PayPal; we understand that was an option on LetGo, and we appreciate you sharing your preference.

Lastly, if your experience involved pop-ups or external websites asking you to "Activate Now," it's possible you encountered a scam ad. These are unfortunately designed to mimic legitimate processes to trick users into providing payment on a third-party site. OfferUp is actively working with our ad providers to identify and block such misleading advertisements. If you believe this is what happened, please respond to Trustpilot's information request so we may follow up with you directly.

We're here to support you however we can.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

17/06/2025

Thank you for sharing your feedback, John. We understand that different platforms offer unique experiences, and not every one is the perfect fit for everyone.

OfferUp is committed to connecting local communities for easy buying and selling, and we're always working to improve our platform for all users. If you have specific feedback for us, we're all ears. Feel free to reach out to us at support@offerup.com to share more.

We appreciate you giving OfferUp a try.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

3/06/2025

Hi James,

We understand you're frustrated about the TruYou verification process and your account's status.

To clarify, TruYou is a security measure sometimes required to maintain account integrity, especially if unusual activity or multiple accounts are detected. Our team communicated to you that this was the reason why your account was flagged.

We also want to be clear that your account was ultimately and permanently disabled due to repeated violations of our Community Guidelines regarding inappropriate and offensive language towards our support staff.

OfferUp is committed to providing a safe and respectful marketplace for everyone, but the behavior you displayed is not tolerated on our platform. Please note that opening a new account is not allowed.

Warm regards,
Emma | OfferUp Support

Resposta da OfferUp

3/06/2025

Hi Sunny,

Thank you for sharing your experiences. I am sorry to hear about the issues you've faced, especially after 5 years on our platform. Your experience certainly does not represent the trusted and reliable marketplace we aim to be.

I want to assure you that we take these claims very seriously. I've sent you a secure information request through Trustpilot — we'd like to investigate and address your concerns immediately in hopes to prevent anything similar from happening again.

Your detailed feedback is invaluable in helping us improve our platform and ensure a better experience for sellers like you.

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

27/05/2025

Hi Summer, thank you for sharing your feedback about the posting experience. We understand that exclusively using the app for posting can present challenges.

OfferUp is a mobile-first marketplace, meaning our full range of features and services are available through the app. While you can browse listings and message users from a computer, the app provides the complete OfferUp experience.

That said, for sellers who regularly post a large number of items, OfferUp for Business offers the flexibility to post and manage items in bulk directly from a laptop or desktop computer.

We appreciate you sharing your perspective, and I'll be sure to pass this feedback along to the right team as we explore expanding our offerings!

Warmly,
Emma | OfferUp Support

Resposta da OfferUp

Actualizada a 28/05/2025

EDIT 5/28/25:

Lacenia, thank you for providing your OfferUp account info via Trustpilot's request.

It appears you received a phishing link from another user, directing you to an OfferUp lookalike website. It's likely you communicated with their "support" team there, which is incredibly disheartening and certainly not the welcome we want for new users.

I've followed up with you directly in support ticket #104857591 with more information.

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Original response 5/27/25:

Hi Lacenia,

Thank you for taking the time to share your thoughts and experiences. We are truly sorry to hear that you've had such a negative time on OfferUp, and we take your feedback seriously.

I've sent you a secure request for more information through Trustpilot — we'd like to investigate and address your concerns immediately and prevent anything similar from happening again.

Warmly,
Emma | OfferUp Support