Friendly knowledgeable staff. Nothing too much trouble. Very good stock levels. Please recognise Chris and Simona for their excellent customer service. Shop always looks well kept and tidy. Nice lam... Ver mais
Localização
Alterar localizaçãoHoopers, 2-12 Mount Pleasant Road, TN1 1QT Tunbridge Wells, Kent, GB
•Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The staff are very knowledgeable and are great at design and colour pairing so can really help you with your purchase to get it just right. It’s often Simona that helps me but the others are great too... Ver mais
OKA is my favourite shop! Love everything they sell especially the soft furnishings. However; I’m afraid that I find some of the staff unfriendly when asking for assistance. I recently waited by the c... Ver mais
A empresa respondeu
Ive recently purchased an olive green linen chair for my hall. I love it and it looks fantastic with a the Rander ceramic stool next to it in spruce and yellow. Simona, the manager, at Tunbridge Wel... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We are honoured to be among the mix of eclectic luxury brands in the renowned Hoopers department store in Tunbridge Wells. Inside, you will find our collection of furniture and accessories displayed in seasonal looks by our talented visual team to offer you inspiration for your own home.
Informações de contacto
Hoopers, 2-12 Mount Pleasant Road, TN1 1QT, Tunbridge Wells, Kent, Reino Unido
- +44 1892 240403
4,7
Excelente
196 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thank you to all the team at OKA…
Thank you to all the team at OKA Tunbridge Wells. Simone and Ursula in particular have been so helpful with suggestions and logistics around delivery. Can’t recommend highly enough!
23 de maio de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Nick
We are delighted to hear that your visit to our Tunbridge Wells store was such a positive experience and that Simone and Ursula provided support with both design guidance and organising delivery.
We appreciate your support and look forward to welcoming you back soon!
Best regards,
OKA
Excellent service from Simone and Chris…
Excellent service from Simone and Chris in Tunbridge Wells. Highly recommended. Thank you!
23 de maio de 2026
Resposta da OKA - Tunbridge Wells
Dear Russell
We're delighted to hear that you had a positive experience with Simone and Chris in our Tunbridge Wells store, and we hope that you are happy with your item.
Thank you for taking the time to share your feedback with us.
Kind regards
OKA
Pick up charge
I think the £10 charge for picking up a cushion cover from store is absolutely ridiculous. It makes one question whether not to buy from OKA an already expensive small item.
11 de maio de 2026
Resposta da OKA - Tunbridge Wells
Dear Susie,
Thank you for your review. We are sorry to read your comments regarding the Click & Collect charge applied to your order.
We recently introduced a small tiered fee to help reflect the costs associated with picking, packing, and transporting Click & Collect orders to stores, particularly in light of increased wages, employment costs, and fuel prices. We do, however, appreciate that this may not always align with expectations, particularly for smaller items.
Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Helpful staff member
Helpful staff member, Suzanne, advised and wrapped our gift
15 de maio de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Robert
Thank for your taking the time to share your review. We are so happy to read that your enjoyed your shopping experience in our Tunbridge Wells concession, and received such friendly and helpful assistance from Suzanne. We will be sure to pass your comments to the team.
We hope to welcome you back soon.
Kind regards
OKA
The customer service provided by…
The customer service provided by Simona, Christian and the team at Oka, Tunbridge Wells is nothing short of exemplary.
They always go out of their way to be helpful, and this has lead to us being loyal and repeat customers.
The products are great, and the shopping experience makes it even better, efficient always.
They truly do stand head and shoulders above other retail experiences we have had.
Bravo Oka. We will be back!
15 de maio de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Robert
We are delighted that you always enjoy your shopping experience at our Tunbridge Wells store. It's wonderful to know the team always make your visits such a pleasure.
We truly appreciate your kind comments and we look forward to welcoming you back in the future.
Best wishes,
OKA
Resposta da OKA - Tunbridge Wells
Dear Mrs Walster
Thank you for your fantastic review. We’re so pleased to hear that your recent experience at our Tunbridge Wells store was such a positive one.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
The staff were all very helpful and…
The staff were all very helpful and informative
8 de maio de 2026
Resposta da OKA - Tunbridge Wells
Dear Sue
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our team in our Tunbridge Wells store and we hope that you are happy with your purchase.
We hope to welcome you back again soon.
Kind regards
OKA
Oka Tunbridge Wells
We've shopped at Oka Tunbridge Wells a couple of times now. Simona and Chris always give the best service and are always so helpful.
The items we've bought have always been great
9 de maio de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Adam,
Thank you for your lovely feedback and continued support. We’re delighted to hear about your experiences in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona, Chris and the team.
It’s wonderful to know you’ve been so pleased with your purchases, and we hope to welcome you back again soon.
Kind regards,
OKA
What a pleasurable shopping experience!
I found Christian to be an extremely courteous, friendly and professional young man when I popped into Oka recently. He picked out the perfect lamp and shade for my lounge. I will be back to seek his advice soon!
9 de maio de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Jacqueline,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Christian and the team.
It’s wonderful to know he helped you find the perfect pieces for your lounge, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Ursula and other staff
Ursula in the Tunbridge Wells store was so knowledgeable and helpful, nothing was too much trouble.
products in Oka are beautiful and well made.
just perfect
7 de maio de 2026
Resposta da OKA - Tunbridge Wells
Dear Charly,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Ursula and the team.
It’s wonderful to know you’re so pleased with both the service and our products, and we hope to welcome you back again soon.
Kind regards,
OKA
Excellent communication from start to…
Excellent communication from start to finish. Polite delivery people who checked the condition of the contents before leaving.
Sales staff ( French woman in Tunbridge Wells shop) was not pushy at all and were very helpful in asking questions.
30 de abril de 2026
Resposta da OKA - Tunbridge Wells
Dear Brian,
Thank you for your kind feedback. We’re delighted to hear everything went smoothly from purchase through to delivery and that you felt well looked after throughout.
We’ll be sure to share your comments with the Tunbridge Wells team, and we really appreciate you taking the time to share your experience.
Kind regards,
OKA
Oka at Hoopers
Tunbridge Wells has a lovely section in Hoopers Department Store . The staff are friendly and helpful -full of good ideas and advice. I have bought lamps and furniture and been delighted with all my purchases . Flower arrangements are offered by Suzanne and she has an excellent eye . My vase of flowers is really lovely . Definitely a place to visit!
1 de maio de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Annette
We truly appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to the team at our Tunbridge Wells store. It’s wonderful to hear that your visits are consistently positive, and we hope to welcome you back again soon.
Kind regards,
OKA
Fantastic staff and beautiful products
We had such a fantastic experience at the Oka store in Hoopers. Suzanne went above and beyond helping us choose cushions for our new sofa, creating different combinations and giving us time to really think it through. Even though we walked in just before closing, we never felt rushed — just welcomed and looked after. We left feeling appreciated, which is something you don’t often find in retail anymore.
25 de abril de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Alex,
Thank you so much for your thoughtful feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Suzanne and the team.
It’s wonderful to know you felt so well looked after during your visit, and we hope you enjoy your new pieces. We look forward to welcoming you back again soon.
Kind regards,
OKA
Helpful staff
Namely, the staff member who served us was extremely patient and helpful.
Love the products and the discount certainly encouraged us to buy.
24 de abril de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Customer,
Thank you for your kind feedback. We’re so pleased to hear about your visit to our Tunbridge Wells store and that you had such a positive experience with the team.
We really appreciate you taking the time to share your thoughts and hope to welcome you back again soon.
Kind regards,
OKA
Beautiful well designed products
Beautiful well designed products, exclusive knowledgeable staff and a super stylish shopping environment! Love OKA!
4 de abril de 2026
Resposta da OKA - Tunbridge Wells
Dear Customer,
Thank you for your lovely feedback. We’re delighted to hear about your experience in our Tunbridge Wells store, and we’ll be sure to pass your kind words on to the team.
We really appreciate your support and hope to welcome you back again soon.
Kind regards,
OKA
Although their products are excellent…their delivery charges are outrageous
Although their products are excellent their delivery costs are an insult.
I recently purchased a light from their concession in Tunbridge Wells at a cost of over £200 and had to pay a delivery cost even if I used a pick up in store.
So I have to pay for my petrol (and time) to travel back to the store AND pay for delivery to the store....ridiculous!!
What an avaricious company.....
NOT impressed as you will gather.....
17 de abril de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Mr Hancox,
Thank you for your review. We are glad to hear that you are pleased with our products, though we are sorry to read your comments regarding the delivery charges.
We appreciate that this may not align with expectations, particularly when collecting from store. Your feedback has been shared with the relevant teams for review.
Kind regards,
OKA
Elegance
We visited the beautiful Tunbridge Wells store and very much appreciated the help we received from Simona with her care and artistic eye in helping us find the perfect lamp and lampshades. Thank you very much!
15 de abril de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Richard,
Thank you for your lovely feedback. We’re delighted to hear about your visit to our Tunbridge Wells store, and we’ll be sure to pass your kind words on to Simona and the team.
We’re so pleased she was able to support you in finding the perfect pieces, and we hope to welcome you back again soon.
Kind regards,
OKA
Outstanding service as always!
3 de abril de 2026
Resposta da OKA - Tunbridge Wells
Dear JP
We’re absolutely delighted to hear that your visit to our Tunbridge Wells store was such an enjoyable experience.
Thank you for choosing to shop with us and we hope to welcome you back again soon.
Kind regards,
OKA
Customer service at Oka Tunbridge wells
It’s always a pleasure to visit our local Oka store in Tunbridge Wells. The displays are amazing and the sales assistants are so help and knowledgeable of all the products. Simona is absolutely fantastic her knowledge of interior design is incredible. Feel very safe in her hands. Always a pleasure to speak to her and get her professional advice on creating the perfect space. Whether that’s a smug room or choosing pieces for a chateau. Amazing
6 de abril de 2026
Opinião espontânea
Resposta da OKA - Tunbridge Wells
Dear Wendy
Thank you for your wonderful review.
We’re delighted to hear that your visits to our Tunbridge Wells store continue to be such a positive and personal experience. It’s always rewarding to know our team delivers the friendly and knowledgeable service we aim for, and we will be sure to share your kind words with Simona.
Thank you for choosing OKA and we look forward to welcoming you back soon.
Warm regards
OKA
I had a lovely lady Simona who helped…
I had a lovely lady Simona who helped me purchase my table. She was extremely helpful.
24 de março de 2026
Resposta da OKA - Tunbridge Wells
Dear Richard
Thank you for your lovely review. We're delighted to hear you had a positive experience with Simona in our Hoopers Tunbridge Wells store. It’s wonderful that her warm, helpful and knowledgeable approach left such a great impression.
Your feedback means a lot to us and we hope that you are happy with your new table.
Kind regards
OKA
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.