Olevsstore.com Opiniões 66

Resposta da Olevsstore.com

23/04/2026

We have encountered cases where customers:

- Purchased products from other sellers
- But left negative reviews for Olevsstore.com

This creates unfair damage to our reputation.
👉 We kindly ask customers to verify the purchase source before leaving a review.

https://olevsstore.com/about-us/

Resposta da Olevsstore.com

23/03/2026

Hi there,

First of all… wow 😅
If we actually sold you that watch, we’d probably be writing this reply from a very different (and much more apologetic) place.

But here’s the plot twist:
👉 You didn’t buy this watch from us.

From what you described — ordering through Amazon, dealing with Amazon support, receiving a replacement from an Amazon seller — this is clearly a product supplied by a completely different seller, not Olevsstore.com.

Now, let’s talk about what’s really going on here:

OLEVS watches are produced under an ODM model, which means:

Different sellers can order the same design
But with different quality levels, materials, and pricing

👉 So yes, two watches that look identical can perform very differently.

About your experience:

Losing 30–45 seconds/day ❌ → That’s not acceptable by our standards
Stopping after 45 days ❌ → Definitely not acceptable
Replacement with the same issue ❌ → That’s a seller quality problem

👉 But again… that’s not our product batch, not our quality control, and not our service system.

Here’s the slightly ironic part:

You bought from Amazon
You dealt with Amazon
You got support from an Amazon seller

👉 But somehow… we got the 1-star review 😄

We understand the frustration — truly.
But reviewing the wrong store is like ordering bad food at one restaurant and leaving a review for the one next door.

A message for future buyers 👇

If there’s one thing to take away from this:

⚠️ Not all OLEVS watches are the same.

Buying from random marketplace sellers often means:

Lower production standards
No real quality control
Inconsistent or missing warranty

And yes… sometimes exactly the experience you just had.

Our honest advice

If you care about:

Consistent quality
Proper warranty
Actual after-sales support

👉 Please avoid buying from unverified sellers on marketplaces like Amazon

We’ve seen far too many cases like this.

Final note

We’re genuinely sorry you had a bad experience — no one deserves that.

But we’d appreciate it if reviews were directed to the correct seller, so other customers aren’t misled.

And to everyone reading this:

💡 A watch that “looks nice but is trash” usually isn’t about the brand —
it’s about where you bought it from.

If you ever decide to give OLEVS another try (from the right place this time 😉), we’ll be here.

— Olevsstore.com

Resposta da Olevsstore.com

23/03/2026

Hi there,

“Extremely rude customer service” — that sounds serious.
We’d absolutely want to investigate… if we had ever spoken to you.

👉 But here’s the small detail:
We have no record of any order or interaction from you in our system.

So this puts us in a slightly confusing (and slightly amusing) situation:

You didn’t purchase from Olevsstore.com
You didn’t contact our support team
But somehow… we’re the “rude” ones 😅

Let’s clarify something important for everyone reading this:

There are many sellers offering OLEVS watches across platforms like Amazon, eBay, AliExpress, etc.

👉 Each seller operates independently with:

Different customer service teams
Different quality standards
Different policies

So if you had a bad experience somewhere else, it unfortunately does not reflect our service at Olevsstore.com.

Our actual customer service approach

At Olevsstore.com, we aim to be:

✔ Responsive
✔ Respectful
✔ Transparent
✔ Solution-oriented

Are we perfect? No.
But “extremely rude” is definitely not how we operate.

A quick note for future buyers

Before leaving a review, please make sure:

👉 You’re reviewing the correct store

Because misdirected reviews don’t just confuse us — they also mislead other customers.

Final thought

If you ever do interact with our team and feel something isn’t right, we genuinely want to hear about it and fix it.

But for now, this feels a bit like leaving a bad review for a restaurant… you’ve never actually visited 🙂

— Olevsstore.com

Resposta da Olevsstore.com

Actualizada a 23/03/2026

Hi there,

First of all… that’s not just frustrating — that’s a full trilogy of disappointment 😅

Wrong watch once? Okay, mistakes happen.
Twice? That’s concerning.
Three times? That’s… honestly impressive (in the worst possible way).

But here’s the part we need to clarify:

👉 Your order was placed through Takealot, not Olevsstore.com
👉 The product, replacement, and support were all handled by their seller system

Which means:

❗ This entire situation is related to a third-party seller, not our store.

Now let’s talk about what likely happened here:

OLEVS operates under an ODM model, where:

Different sellers can order different versions of the same design
Including automatic vs quartz, different specs, and different quality levels

👉 In less controlled supply chains, issues like:

Mispacked products
Incorrect inventory
Poor quality control

…can and do happen.

But what really stands out in your story is this:

Wrong product sent
Returned
Same wrong product sent again
Returned again
Promised fix
And then… the exact same mistake for the third time

👉 That’s not a “brand issue” — that’s a seller and fulfillment system failure.

Let’s address one important point

You mentioned:

“Takealot representative made contact with OLEVS…”

In reality, platforms like Takealot, Amazon, etc. usually:

Communicate with their own suppliers or distributors
Not directly with the original brand or unrelated stores like ours

So again, this is not connected to Olevsstore.com in any way.

For anyone reading this 👇

This is exactly why where you buy matters more than what you buy.

Two watches may look identical:

Same box
Same branding

👉 But come from completely different:

Production batches
Quality standards
Sellers

Our honest advice

If you want to avoid situations like this:

✔ Buy from a verified, consistent source
✔ Choose sellers with clear warranty and support
✔ Be cautious of marketplace listings with unclear origins

Final note

We genuinely feel bad for your experience — no one should go through that three times.

But we’d kindly ask:

Please direct your feedback to the correct seller (Takealot), so other customers aren’t misled about unrelated stores.

And to everyone else reading:

💡 When a problem repeats three times, it’s not bad luck — it’s the system you’re buying from.

If you ever decide to try again from a controlled source,
we’ll make sure your “trilogy” ends on a much better note 😉

— Olevsstore.com

Resposta da Olevsstore.com

26/11/2025

Hi Brandon,

Thank you for taking the time to leave your feedback. After reviewing our records, we found that you did not purchase your watch from Olevsstore.com.

For clarity, Olevsstore.com is not the official manufacturer of the OLEVS brand. The OLEVS company does not sell directly to end customers. We are, however, a certified and leading authorized distributor, known for providing genuine OLEVS products along with reliable customer service and proper warranty support.

Unfortunately, many platforms such as Amazon, eBay, AliExpress, Flipkart, and others have sellers offering low-quality, misrepresented, or counterfeit items under the OLEVS name. Their product quality and customer service standards do not reflect ours.

We encourage customers to purchase only from trusted and authorized distributors like Olevsstore.com to ensure product authenticity and a positive experience. We’re sorry that you encountered this issue with another seller, and we hope this helps other customers make informed decisions.

Best regards,
Tony Nguyen - Olevsstore.com

Resposta da Olevsstore.com

26/11/2025

Thank you so much, Chriss! We truly appreciate your detailed and thoughtful review. It means a lot to our team to hear that you enjoyed the fast delivery, the presentation, and especially the hard-to-find watch you were searching for. We’re glad we could deliver when others couldn’t.

Your experience highlights exactly why so many customers choose Olevsstore.com — we work directly with trusted suppliers and maintain strict quality control to ensure our customers receive genuine, well-packaged products along with dedicated support from our team.

To anyone reading this review: choosing a reputable and authorized distributor is the key to getting authentic OLEVS watches and reliable customer service. We’re proud to be one of the most trusted stores worldwide, and we’re always here to help you find the perfect timepiece.

Thank you again, Chriss — we look forward to serving you in the future!

Resposta da Olevsstore.com

12/11/2025

Dear Ashish Sharma,

We’re truly sorry to hear about your experience and appreciate you sharing your feedback. When you first received the product, you informed us that the strap had an issue. Based on the details you provided, it seemed that the damage occurred during the process of adjusting the strap size.

Even so, as part of our commitment to customer satisfaction, we immediately sent you a replacement strap completely free of charge to make sure you can continue enjoying your watch. Please check your mailbox and find the package.

We understand how disappointing it can be when things don’t go as expected, and we genuinely hope the new strap resolves the issue. Thank you for giving OLEVS a try, and we’re always here to assist if you need any further help.

Warm regards,
Tony Nguyen - Olevsstore.com

Resposta da Olevsstore.com

Actualizada a 5/11/2025

Dear Dmac,

We understand your disappointment, but it’s important to clarify that you did not purchase your watch from our official store — Olevsstore.com. Unfortunately, there are many sellers on platforms like Amazon, AliExpress, and Alibaba who offer counterfeit or low-quality versions of OLEVS watches. These products do not reflect the quality, movement, or craftsmanship of our genuine models.

We’ve received many similar complaints from customers who unknowingly purchased fake or imitation products elsewhere and later realized they were not dealing with the official store.

At Olevsstore.com, we guarantee authentic OLEVS watches, full 12-month warranty, and dedicated customer support. Please be careful when buying online — a low price may come with low quality and no support.

If you’d like to experience the real quality of OLEVS, we invite you to try our official store.

Best regards,
Tony Nguyen - Olevsstore.com

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Update: I don't understand why you didn't buy the product directly from our website olevsstore.com but sent a quality review to our store. Don't you think this is very silly?

Or do you think that any watch with the OLEVS logo is sold by our store?

Resposta da Olevsstore.com

Actualizada a 6/11/2025

Hi Liam,

Thank you for your feedback. However, after checking our records, we found no purchase under your name or email on our official website — Olevsstore.com

It seems you may have purchased from another marketplace such as Alibaba, AliExpress, or Amazon, where many independent sellers use the OLEVS brand name. Please note that Olevsstore.com is an independent authorized retailer, and we do not sell through those platforms.

Each seller has different warranty, support, and after-sales policies, which is why prices also vary from one store to another. Some sellers may offer cheaper prices but provide no real warranty or customer service when problems arise.

At Olevsstore.com, our prices may not be the lowest, but we guarantee:
- 100% authentic OLEVS watches
- 12-month warranty and 30-day return policy
- Dedicated customer support that actually responds and helps

We always encourage buyers to choose trusted and verified sellers to ensure both product quality and after-sales support. Thank you for understanding, and we’re happy to assist anytime if you purchase directly from us in the future.

Best regards,
Tony Nguyen - Olevsstore.com

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This guy bought the watch on the website https://smith-official.com but sent a review to our store - Olevsstore.com, this is ridiculous, we have no connection with this store.

We are an official distributor of OLEVS products, but this does not mean that we have to be responsible for all OLEVS watches sold in the world. We are just a distributor, and we are only responsible for supporting customers who buy watches directly on the website Olevsstore.com

Choose reputable places to sell to receive support, warranty, don't be like this guy, he can't distinguish the difference between sellers and get disappointed when choosing to buy from an unreliable seller.

Resposta da Olevsstore.com

29/10/2025

Hi Luis,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your new OLEVS watch and that it performs exactly as expected.

Your satisfaction means a lot to us — it’s what we strive for with every order.
For anyone reading this review, we encourage you to always purchase from trusted stores like Olevsstore.com to ensure you receive genuine products, fast shipping, and reliable after-sales support.

Enjoy your watch, Luis, and thank you again for choosing Olevstore.com!

Best regards,
Tony Nguyen - Olevsstore.com

Resposta da Olevsstore.com

12/10/2025

Thank you for your feedback. However, we must first clarify an important point:

👉 You did not purchase your watch from our official store — Olevsstore.com.
We have checked our customer records and your name/order does not exist in our system.

There are many sellers around the world offering OLEVS-branded watches — on marketplaces such as Amazon, AliExpress, eBay, or various local online shops. Each of those sellers operates with their own pricing and their own warranty/return policies.

Because of that, it would not be fair to purchase from Seller A and then post a complaint against Seller B.

Just as any retailer, we can only provide support for customers who purchased directly from us at Olevsstore.com.

To clarify further:

1. OLEVS does not sell directly to consumers.
All products are distributed through independent resellers.

2. We are not the manufacturer, and we are not responsible for orders placed with other vendors.

3. If your watch was returned to a different seller and they are not responding, you need to contact that seller directly, as they are the ones who received both your payment and your return.

For anyone reading this review:

✅ When buying online, always make sure you purchase from verified sellers with clear contact details and support channels — such as Olevsstore.com, where we provide full customer service, warranty handling, and responsive communication.

We encourage all customers to shop wisely and verify the seller before placing an order — it makes all the difference between a disappointing experience and a pleasant one.

If you can provide proof of purchase showing that your order was placed with Olevsstore.com, we will gladly assist you immediately. If not, please reach out to the seller you purchased from so they can resolve the issue for you.