Oliviaandivy Opiniões 

Perfect pair of shoes for a paraplegic in a wheelchair. Accidentally ordered two blue pairs. They were out of order and I accidentally ordered a second pair of blue when I was trying to get a different color. Called. Got the shoes. Love the shoes. Got a second pair of shoes. Need to return them. Unable to get an address so I can go to the Post Office myself. They keep saying they're sending it by email. The instructions keep not coming by email. It's been a week. I tried yesterday. Too soon to get the email by their standards. Called again this morning. Agent argued with me. Called again. They hung up immediately. Called again. Put on hold for 15 minutes. Argued again. Agent yesterday was about to give me the address but today they refuse. Love the shoes hate this form of doing customer service. I don't call how big you are you treat people like crap.

Please beware of this company. Ordered a pair of shoes and they were advertisedLeather, got them and they are cheap, synthetic chinese c*** that smell. I've requested a refund, but seeing the other reviews tells me I probably won't get one.

I was trying to buy a cute raincoat for $21. At checkout, I was asked if I wanted the "Ultimate Protection" package for only $9.99. I declined. Imagine my surprise when they charged me not once, but twice for the Ultimate Protection package. When I looked up this company on Google, I read that they were a "credit card harvesting scam" so I then had to cancel my credit card. I still must dispute the double charge of $19.90. Avoid Olive and Evy!

This company is nothing but a scam. I ordered shoes with a "sales" price, but before completing the purchase a screen popped up asking if I wanted to purchase "insurance" for my order for $9.95. When I clicked no, the next screen was a final checkout and had increased the price of the purchase as well as adding on the $9.95.I could not do anything at that point but call the number on their site and request a cancellation. They agreed, but instead charged my account anyway. Have had to cancel card and dispute charges.

Luckily I didn't get scammed by Olive and Evy. My credit card company alerted me immediately. The only inconvenience is now my card is compromised and I have to wait 10 days for a new one.

I threw away the item the cheapest thing and looked to fit a child What a scam Like i said tossed it and looked at it as lesson learned The photos are very miss leading to say the VERY least

This company is sometimes confused with a similarly named bogus company called "Olive & Evy" - terrible online company which refuses refunds and returns - unbelieveable considering it's an online company. There's a supposeded good company called Olive & Ivy out of Ohio - Olive & Evy is a cover name for some corporation out of China. Don't shop Olive & Evy!

Warning,like one review says,they tried to charge way more than items price,lucky my bank caught this,sent fraudulent notice,I contacted bank,found out rip off,stop payment,canceled card etc.Be warned that its a scam.

This is a fraudulent business. I can’t believe they are able to operate at all in the U.S. What happen to our consumer protections and oversight? Charged my account 3 times for a single item and 9 times for a single subscription. I had to have my card frozen and new card issued by bank. Nightmare experience.

I would give them no stars. Dress was awful, cheap and made of polyester. Returning is very very difficult almost impossible as the eventually got back to me after 1 month of arguing and want it sent back to china at my own cost. What a scam. Do not go near them !!

This a zero star review
Please don't fall for this scam you will receive shoddy sub standard goods and if you pay to return like I did the chinese customs send it back to you so you lose out all way round

Do not use this company!! It's all a complete scam! They show pictures of quantity knitted jumpers, but what they actually do is send cheap crap from China and then offer you a partial refund, which they expect you'll go for as returns have to go back to China!

Olivia and Ivy are not a british based company as advertised, they are based in a block of flats in China. The pictures of their products do not match what they send in look or quality. Do not order from them it is a scam, you can buy the products from TEMU and find the photos from other websites.

Absolute rubbish!
The quality of the item I received was no where near like the advertised item!
Cheaply made from China!
I wish I had read the reviews 1st, before buying.

This company is a disgrace. Unfortunately I didn’t read the reviews first and I fell for their advert on social media.
As so many people have said the garment they sent was unbelievably bad. The quality of the material is so poor.
Their returns procedure is designed to put you off. Well congratulations it worked as I will not be spending any more money trying to get a refund out of them. I will write off the £35 I spent on junk as a lesson well learned.
Trading Standards should be involved.

The Olivia and Ivy advert appeared on facebook, the illustration clearly showing a beautiful knitted jumper with wildlife animals on it which I thought would be a perfect xmas gift for my wife. I ordered it at the special discount 50%, the price being £49.99. When it arrived I was quite shocked as it turned out to a thin printed top that was quite poor quality and certainly nothing like the image. I contacted customer services to return the item and was advised that it would have to be returned to China at my own expense and was advised that this could be more expensive than the item. I looked into the cost and it worked out to approx £12.00 so I asked for the return address....they came back and offered a refund of 10% and so started a too and fro of emails until they offered me 50% refund which I accepted. I cannot fault the customer services response but sadly the whole thing is set up so you just give up and lose your money..its a con.....However this has been a lesson for me not to trust any advert no matter how legit it looks...My takeaways are: Check Trust Pilot, read the advert details thoroughly, check the returns policy in detail as they are not up front with where the items have to be sent to. I have looked at several other items on various sites including facebook and they seem to be all the same. I will be sticking to the tried and trusted from now on.....I hope this helps.

Ordered a jumper - complete rubbish - same as everyone else. They used their masterstroke - I could have a refund if I paid for item to be returned to China. Important to note that where an item is not as described the seller is reponsible for return postage costs. I pointed this out to them three times (they ignored) but the did raise their initial offer from 20% to 50% without the need to return the item.

There are remedies available via your Bank and credit card provided - search Chargeback vs Section 75 and it will tell you how to proceed.

I have also reported to Trading Standards and would encourage everyone to do similarly.

I would have given them no star if all possible. They’re scammers!!!! Bought a beautiful jumper and was sent a cheap nylon top. Knew after 1 week that it was coming from China but when asked to cancel they said it had been sent. DO NOT BUY

Thought I was ordering locally from Manchester until I wanted to return something - China. Buyer beware. Quality is substandard. Total con.

As others have stated, this is a scam website claiming to be a high quality uk website that are closing down. In actual fact it’s cheap tat from China, poor quality and overpriced.
Facebook advertising at its worst. My mum, for some reason, made three orders and wants to send it all back. I’ve tried over the years to convince her not to buy 💩 from Facebook as they’re usually scams but she’s got caught again.

Facebook should also be held accountable.