Omega Home & Auto Care Opiniões 

1557
•
TrustScore: 3.5 em 5

3,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

One of your punk workers told me there's a delay in his phone and I need to listen but as soon as I realized he was going to probably try to sell me something I told him I couldn't afford it and then... Ver mais

Classificada 4 em 5 estrelas

So far I only had one encounter with them with my battery and they were awesome with the turnaround time with reimbursement. Now my blower motor went out on my q70l and it's in the shop so I'm hoping... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Have only had oil changes and submitting bill…payment has always come thru in a timely manner. Just wish other credit card companies would accept the finance company you use.

A empresa respondeu

Classificada 5 em 5 estrelas

I’m leaving this review solely based on my experience working with Samantha B. during our time in the military. She was always professional, reliable, and went above and beyond in everything she did.... Ver mais

Informações sobre a empresa

  1. Serviço de motorista

Escrito pela empresa

Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Keeping your car beyond its factory warranty makes good financial sense, unless expensive repair bills end up being more than your monthly car payment. That’s where we can help, picking up where your factory warranty leaves off. Our Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. You already have insurance if someone or something damages your car. Omega offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you! Omega Auto Care is insured by Lyndon Southern Insurance Company, a Fortegra company. We are members of the Vehicle Protection Association, and also of the Jacksonville Chamber of Commerce.


Informações de contacto

3,6

Aceitável

TrustScore: 3.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 52% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,6

Todas as opiniões

(1557)

131 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I had a claim and spoke with Ian

I had a claim and spoke with Ian. He was very knowledgeable and walked me through the process with empathy and understanding. Thank you Ian for turning a potentially negative experience into a positive!!!

1 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Really impressed with this company

Really impressed with this company, I signed up after doing some research and they’ve gone above and beyond my expectations. The process was simple, and the support team is always easy to reach. I’ve had a great experience so far and would gladly recommend them to anyone looking for reliable service.

30 de junho de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Positive initial experience

So far things have been great. I have not needed a repair yet, but I have taken advantage of the service reimbursement for wiper blades and an oil change so far. The submission process was simple and reimbursement was prompt. I’ll post an update if or when I need to make a claim for a repair. 4 out of 5 only because I have not needed a repair yet.

1 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Omega Auto Care not only provides a warranty for my vehicle, but also for my home!

Their services are easy to use—as long as you take the time to read your contract and call with any questions. Every time I’ve contacted customer service, they’ve been eager to help and patient in making sure I fully understand my coverage and it’s also when I discovers their home policies too. Omega came highly recommended by friends of friends, and we’ve been happy with the service so far.

10 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Such a great company

Such a great company! I was recommended Omega Home & Auto Care by a friend and since then I have enjoyed my partnership with them. I recommend them to my friends when I get the chance because the service is great with a lot of benefits. Definitely will be keeping my services with them for years to come.

29 de abril de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

I paid for my oil change and submitted…

I paid for my oil change and submitted my receipt. Instead of reimbursing me you sent a $55 payment to my dealership who says they have no record of receiving it! I am awaiting proof of payment you in or to track down where the payment was applied but have still received a response to my request!

25 de abril de 2025
Classificada 5 em 5 estrelas

Omega Rocks!

I have had 3 or 4 interactions with Omega in the last 6 months and it has been a positive interaction every time. They listen, are respectful, know how to handle any question or concern and follow through with what they say they will do. Thank you Omega!

10 de fevereiro de 2025
Classificada 5 em 5 estrelas

A truly outstanding employee.

Omega was having phone sys issues connecting with warranty claims. Samantha tried to transfer my call and when she saw it failed to transfer she actually called me back and took my claim information. She made sure it got to the right department. And I received my approval the next morning. Samantha is outstanding in her desire to do the job right. Very rare quality in todays world. She is to be commended.

26 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

For years they made calls

For years they made calls, sent letters offering a extended warranty on my vehicle. I took them up on it because of the high cost of repairs, and my vehicle milage. They sold me a contract we had it for three months paying $545.00. This summer the AC went out so we took it to a repair shop. They called in the claim, and it was denied. Told us they wouldn't cover any repairs because the vehicle had a branded title. They should have caught that before selling us the policy. Because of Omega I'm out $975. Very bad !!!

25 de junho de 2025
Opinião espontânea
logótipo da Omega Home & Auto Care

Resposta da Omega Home & Auto Care

We’re sorry for the frustration this situation has caused. We want to clarify that vehicles with branded titles are generally not covered under our vehicle service contracts, and this is a standard industry limitation. Unfortunately, we were unaware of the branded title until the claim was submitted, which is why it was denied.

We understand this is disappointing, and we encourage customers to review the contract terms for coverage limitations.

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