One of your punk workers told me there's a delay in his phone and I need to listen but as soon as I realized he was going to probably try to sell me something I told him I couldn't afford it and then... Ver mais
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Leia as opiniões dos outros
So far I only had one encounter with them with my battery and they were awesome with the turnaround time with reimbursement. Now my blower motor went out on my q70l and it's in the shop so I'm hoping... Ver mais
A empresa respondeu
Have only had oil changes and submitting bill…payment has always come thru in a timely manner. Just wish other credit card companies would accept the finance company you use.
A empresa respondeu
I’m leaving this review solely based on my experience working with Samantha B. during our time in the military. She was always professional, reliable, and went above and beyond in everything she did.... Ver mais
Informações sobre a empresa
Escrito pela empresa
Omega Auto Care pays the bill when your vehicle’s covered parts and systems break down. Keeping your car beyond its factory warranty makes good financial sense, unless expensive repair bills end up being more than your monthly car payment. That’s where we can help, picking up where your factory warranty leaves off. Our Vehicle Service Contract pays for the repair bills outlined in the coverage level you select. You already have insurance if someone or something damages your car. Omega offers insurance when your car is damaged due to mechanical failure. It’s Protection and Financial Security for you! Omega Auto Care is insured by Lyndon Southern Insurance Company, a Fortegra company. We are members of the Vehicle Protection Association, and also of the Jacksonville Chamber of Commerce.
Informações de contacto
50 North Laura St, Ste 2500, 32202, Jacksonville, Estados Unidos da América
- 1-877-850-0443
- reviews@omegaautocare.com
- omegaautocare.com
3,6
Aceitável
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 52% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Supportive Staff
Very understanding team and very patient. Nothing but good experiences with their support.
8 de junho de 2026
Opinião espontânea
It’s too expensive
It’s too expensive, and I was told by an Auto Body Shop, that it’s not worth doing, because the regular insurance covers at least most of it. I want to get a refund, please.
It’s a total waste of my money that could be used for other essentials.
You were also supposed to cancel out a competitor, and it didn’t.
8 de junho de 2026
Resposta da Omega Home & Auto Care
Cynthia,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the cost of your coverage.
We will request that the selling agency contact you directly to discuss your cancellation request and assist you with any applicable refund options under your contract.
We would also like to clarify that standard automobile insurance and vehicle service contracts serve different purposes. Regular auto insurance covers accidents, but it does NOT cover the cost of mechanical breakdowns. A Vehicle Service Contract is designed to help protect against potentially costly repair bills resulting from covered mechanical and electrical failures.
If you choose to cancel your coverage, you will be responsible for the full cost of future repairs should a covered component fail.
I trust them
Last warranty company I had kept lying to me but Omega has been honest with me from the beginning
9 de junho de 2026
Resposta da Omega Home & Auto Care
Thank you for your kind words and for choosing Omega Auto Care. We appreciate the opportunity to earn your trust.
Our goal is to provide clear, honest information about our coverage and claims process so our customers can make informed decisions about protecting their vehicles. We're pleased to hear that your experience with our team has reflected that commitment.
Thank you for your business and for taking the time to share your feedback.
I called about a billing issue
I called about a billing issue. Erin went above and beyond to help me. She explained everything to me in a professional , knowledgeable and friendly way. She also informed me about perks on my policy that I didn’t know I had. You RockErin
9 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for your kind words! We're thrilled to hear that Erin was able to assist you and help you better understand your policy benefits. We will be sure to share your compliments with her. Thank you for choosing Omega Auto Care!
With my last two claims they were great…
With my last two claims they were great and they were right on top of things. Received my check with in two weeks
9 de junho de 2026
Resposta da Omega Home & Auto Care
Thank you for your feedback! We're glad to hear that your claims were handled promptly and that you received your reimbursement quickly.
We appreciate your trust in Omega Auto Care and look forward to continuing to provide excellent service whenever you need us.
Satisfied Customer
I give them a 5 stars because the customer service over the phone is always great. Haven't had a breakdown yet and praying that doesn't happen no time soon.
9 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for the 5-star review! We're happy to hear that you've had positive experiences with our customer service team.
While we hope you never experience a breakdown, it's reassuring to know you have coverage in place should the unexpected happen.
We appreciate your business and thank you for choosing Omega Auto Care!
Solid company at affordable price point
Omega offered a very competitive price, provided a number of unexpected benefits (3 oil changes, tire purchase credits, etc.), and has already reimbursed me for one of my oil changes just weeks after signing up with the company! They represent a solid company at an affordable price point
9 de junho de 2026
Resposta da Omega Home & Auto Care
Thank you for your review!
We're glad you're enjoying the benefits of your policy and that your reimbursement was processed quickly.
We appreciate your trust in Omega Auto Care!
Great customer service /staff are…
Great customer service /staff are always there to assist
4 de junho de 2026
Resposta da Omega Home & Auto Care
Thank you for sharing!
Lied to me about other company to make…
Lied to me about other company to make a sale
1 de junho de 2026
Resposta da Omega Home & Auto Care
The selling dealer attempted to reach you to address and clarify any misunderstandings regarding the other company and your policy details.
Unfortunately, they were unable to reach you and left a voicemail requesting a return call. We encourage you to contact them directly so they can review the information with you and resolve any remaining concerns.
No Response
No Response From Customer Service Nor Ms Jessica! Not even a recording to leave a message!
8 de junho de 2026
Resposta da Omega Home & Auto Care
Thank you for your feedback. The selling dealer did attempt to reach out to you to address your concerns, but was unable to make contact at the time and left a voicemail requesting a return call. We encourage you to follow up with them so they can further assist and review your concerns in detail.
I have had omega Auto care on a number…
I have had omega Auto care on a number of vehicles, they have all needed something. Omega has helped on everyone. I currently have omega on both my vehicles.
21 de novembro de 2025
Resposta da Omega Home & Auto Care
Thank you for your continued trust in Omega Auto Care.
We're glad to hear that our coverage has been helpful across multiple vehicles and that you've had positive experiences with your claims. We appreciate your loyalty and look forward to continuing to support you and both of your vehicles.
The representative did well.
29 de maio de 2026
Resposta da Omega Home & Auto Care
Thank you for your feedback! We’re glad to hear the representative provided you with good service. We appreciate you choosing Omega Auto Care.
Resposta da Omega Home & Auto Care
Thank you for your kind words! We’re glad you had a great experience and appreciate your support of Omega Auto Care.
Blake was great so fast very knowledge…
Blake was great so fast very knowledge I am a repair shop and will differently recommend omega
8 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for the great feedback! We're glad to hear Blake was fast, knowledgeable, and able to assist you effectively. We appreciate your support and recommendation of Omega Auto Care.
GREAT CUSTOMER REVIEW
It was an easy process. Fanisha was fantastic. Thank you!
3 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for your kind feedback! We're glad to hear the process was easy and that Fanisha provided fantastic service. We appreciate you choosing Omega Auto Care!
Great Customer Service!
Very informative team! Spoke to a Jordan very helpful in explaining the claims process. I asked a lot of questions but she explained things very clearly.
2 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for your kind review! We're glad to hear Jordan was able to answer all of your questions and clearly explain the claims process. We believe our customers should fully understand their coverage and what to expect when filing a claim, and we're pleased that Jordan provided the information you needed. We appreciate your feedback and thank you for choosing Omega Auto Care!
Resposta da Omega Home & Auto Care
Thanks for sharing!
I had a very nice experience speaking…
I had a very nice experience speaking with Erin. She was warm and explained everything clearly since I don’t know much about cars.
2 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for your kind review! We're glad Erin made the experience easy to understand and took the time to answer your questions. We appreciate your feedback and your trust in Omega Auto Care!
Robin was so respectful and helpful and…
Robin was so respectful and helpful and very nice.she helped me so much,I appreciate her and this company ❤️ so much.thank you for what you do to help others
3 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Thank you for your kind words! We're glad Robin was able to help and provide such great service. We'll be sure to share your feedback with her. Thank you for choosing Omega Auto Care! ❤️
Dealership sold me this warranty when I…
Dealership sold me this warranty when I bought a truck from them.the dealership talked highly of them. Stated they cover a lot and great to work with. Paid extra because the truck I bought has a lift on it. 2 months down the road the transmission goes out. Get it towed to a shop. Waiting two weeks for them to say they aren’t covering the vehicle. Stated they only cover up to 6in lift. They state it’s a 8in lift. Then said they are canceling the warranty. However the lift is in fact not a 8in lift. Wouldn’t recommend to anyone.
2 de junho de 2026
Opinião espontânea
Resposta da Omega Home & Auto Care
Dakota,
Thank you for your feedback. We understand your frustration with this situation. Our records include photographs taken during the inspection process showing the lift being measured, and those measurements indicated the vehicle exceeded the maximum lift height allowed under the contract. We would be happy to share those photos with you for your review.
We strive to handle every claim fairly and in accordance with the terms of the service contract. If you would like to discuss the measurements or review the documentation, please contact our customer service team.
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