Omega Home & Auto Care Opiniões 

I was just hung up on by Omega's customer service representative, James Williamson, after he refused to fulfill our warranty.

Our claim was with KIA Mall of Georgia. Our car displayed a warning light on the dash and screen and we drove it in. KIA MOG ran it through diagnostics and turned off the warning light after it indicated a problem with the fuel injection system. As James came out, he saw now warning light and refused the claim. We are now two weeks without our car after paying for this warranty. This has been terrible
Thank you -
Jamie

Excellent customer service, Jessica P. was very informative and simplified the process answering all my questions and concerns

With all my sincerity i had spoken with Bryant and Michael and they are so friendly polite and help me with my problems and if i could give them more than 10 it will be my pleasure thank you very much

Confusion over existing contract, rep failed to return my calls

quickly okay.

Recommend, very patient and friendly, helpful

Curtious and quick to respond

Only problem is the debit card you issue for the clam. It is difficult to use at some merchants. Orders on line usually work. But box stores is not as easy.

I love that this warranty covers Towing, wiper replacements and a $100 discount for battery replacement. I'm just very disappointed that I have had over $5000 worth of repairs done on my 2020 Traverse and had to replace all 4 tires and none of it was covered except the tow to a shop and $100 towards a new battery. I had to replace the 2 sets of arm controls, the catalytic converter, get a tune-up, purchase 4 new tires which wore out unevenly because of the shaking, an alignment, new wiper for front and back, which the warranty said I couldn't be reimbursed for because I didn't know they were covered and failed to meet the timeframe for reimbursement, which really shouldn't have mattered since I was covered during that time frame.My husband had to clean all the O2 sensors and have the exhaust rewelded 3 times because of the shaking and we also had to replace the rubber motor mounts, which again, we're not covered. The total would have been thousands more if my husband hadn't done so much of the work. He's a 68 years old retired, disabled Veteran. By purchasing the warranty
I was hoping to spare him that kind of work
Every rep I spoke to seemed to be helpful, but because so few items were covered, their hands were tied. I took my car in to 3 different shops to figure out why it was shuddering randomly, shaking like the tires weren't balanced or the transmission was going out. It took a random mechanic, who I contacted, to purchase an unrelated item, who diagnosed my car sight unseen. He recommended shudder fix for $12, and it fixed the problem. Why did no one else know about this? People spending thousands could have been advised of this simple fix. What a shame. What use is my warranty?
Now my check engine light came back on and my tire pressure sensors had to be replaced when I took it in for a routine oil change. It just never ends....

The response was quick, thorough and the issue was resolved almost immediately

When I purchased the coverage on my truck with Omega the brochure gave me all the information that I needed. So, whenever I went to get my first oil change out of pocket they followed through by reimbursing me the amount of money promised in the brochure.

They can't pay for parts that are on the contrac.

It takes to long to get help, and when you get help they can't help you and they keep calling me one a week to sell me insurance when I already have it

I didn't have a old bill from my last oil change to show the mileage so I couldn't use the service of getting $50.00 off

I love it when I took my car to the dealer to have my oil and breaks done they told me both weren’t covered I contacted omega and received a refund didn’t have to do too much it was easy and comfortable customer service

It was fairly easy to make a claim. When I got a reimbursement check, I didn't know where it came from at first. I wasn't sure where it came from. But there were no problems at all making a claim.

The service and timely repairs are outstanding. You made it easy to file my claims when needed. This is what made me get another extended warranty with the company I have used this company since 2017. If you go elsewhere to get an extended warranty you are making a mistake. Omega Car Care is where it’s at!!!!

The guys that work there are always super nice and easy to trust!! I would recommend them to anyone!!

Omega denied my claim. They said all lubricated parts was covered. We had to take them to court and was awarded $7,000 in damages. If they would have approved it woud have save them $2,000. The judge said they are getting a large amount of claims for warranty companies.

I like when you send checks I don’t understand this email