My mother in law suffers with plantar fasciitis, so I ordered a pair of trainers for her. Unfortunately, the size was too small, but the communication with the support team has been great and they ar... Ver mais
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Leia as opiniões dos outros
The experience with this company has genuinely been delightful. I was not aware my uniform policy at the hospital does not allow white trainers but only black. I asked for a exchange and they said the... Ver mais
I ordered a pair of shoes which when they arrived were slightly small. The communication from costumer service was brilliant and very quick in trying to exchange my item. I look forward to receivin... Ver mais
In terms of customer service very poorly, communication is awful, there’s no reply unless you keep emailing all the time. The trainers I ordered in terms of quality : glue visible. The first time I... Ver mais
Informações sobre a empresa
Escrito pela empresa
Shop online for exclusive women's shoes, heels, wedges, sandals, sneakers & flats Shoes starting as low as $29.85 plus Free Shipping worldwide ...
Informações de contacto
Singapura
- help@omegawalk.com
- omegawalk.com
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Não respondeu a opiniões negativas
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Order a product for my friend who…
Order a product for my friend who constantly complained about knee and heel pain while working as a housekeeper. She has been all joy and praises since she received it. Now I just had to get mine.
Very helpful
My shoes were the wrong size and they were very helpful with sending me another size
This is my 1st time purchasing…
This is my 1st time purchasing Omegawalk footwear and when I got my trainers I instantly loved the look of them and when I put my foot into them for the 1st time the comfort, I melted and was so relieved, relaxed to be in them. They feel so comfortable and they put me at ease the moment i put them I wished I had brought the other colours. The other pair were smaller on right foot and I mentioned this to customers service are going to honour me a new pair to my white pair, I am so grateful and I can’t wait to get them! The trainers a fantastic and help with my plantar fasciitis. Thank you so much for helping Omegawalk customer service.
Issue dealt with promptly
After receiving my shoes which came up very small for a size 5. My matter was dealt with promptly and the company are offering to send another pair free of charge.
BUYER BEWARE!!!!!
Ordered my usual size but the shoes came up small. I was offered an exchange for an additional shipping fee as told I would only get a partial refund plus there was an additional 15% restocking fees.
I was advised that I would need to order in US sizing and told to measure my feet and use the conversion table that they sent me, I did this as per their instructions. US sizes are 2 sizes up compared to UK sizing.
I then received a pair of shoes 3 sizes up in a UK size so I now have a 2 pairs of shoes that are of no use to me.
When I contacted customer services I was told it was my fault as I had ordered 3 sizes bigger than my previous size.
I explained that I had ordered to their instructions and received a reply apologising for the confusion and asking for another £11 shipping fee for a replacement pair!!!
I have no faith in this company to get the order correct so I have had to accept a 50% refund. Ive lost over £40 and have no shoes.
Beware of sizing issues, shipping fees and refund policy.
NOT a happy customer
Comfy shoes and great customer service
I bought two pairs of shoes and they're comfy and soft. However, they're a bit too tight so I contacted the Customer Service which responded promptly and was really helpful in sorting my problem. I can keep the current shoes I bought and they send me the new ones with the correct sizes and I only need to pay the shipping and packaging fee. I am one happy customer. Thumbs up!
I have got mine ortho balance shoes
I have got mine ortho balance shoes. It's really comfy and stylish my foot are in most comfort. Thank you.
I ordered a size that wasn’t big enough…
I ordered a size that wasn’t big enough so I had to get a new one. They answered really quick and gave me a bunch of options. I am very happy with the results. Great customer service. 🥇
No hot, sore feet after 13.5 hour shift
I am a nurse and just finished a 13.5 hour shift. I am also suffering hot flushes. I absolutely hate my feet being warm so found these shoes. Ordered the ortho glide and wore them for the full shift. Absolute game changer. My feet didn't overheat. I'm converted. Comfy and cool is what a nurse needs and it's what I have in my shoes. It also took 7 days to arrive so all the negative reviews are moaning for moanings sake. I'm glad I ignored them. I had email regarding the sizing of the ortho plus trainers being too large and the response and solution was rapid. The sizing comments are correct. My ortho glide are size 5 and fit but the ortho plus are too big. Ignore the negativity and buy them.
really comfortable and stylish
The shoes are really comfortable and stylish. I ordered the wrong size but they were replaced for a new pair for free.
The customer service is great and I would definitely buy another pair of trainers again in the future!
Shoes are lightweight and really comfy
Shoes are lightweight and really comfy, great customer service, very responsive!
Great Customer Service
I ordered the Ortho Balance shoes for working in restaurants and being on my feet all day. Unfortunately, they were too small. Thankfully, customer service was quick to answer my email and offered to send me a new pair free of charge. The process has been super easy so far and they have gotten back to me quickly. The shoes were very comfortable so I am happy to get the new pair in the larger size.
Excellent customer service
I ordered a pair of trainers that were too small for me. I contacted customer service who were very prompt to respond to me with a resolution, I am currently waiting on a bigger pair to arrive and will leave a review as to how they fair as trainers once I have use of them. I couldn’t fault the speedy customer service and solution so I am very pleased for now.
great company!!
great experience customer service was very help full. great support given. shoes are very comfortable highly recommend great to do business with.
I had a parcel delivered that went…
I had a parcel delivered that went missing from my doorstep. Customer services were great, offered me a full refund.
I have some family that has ordered these and absolutely love them.
Great for being on your feet all day.
There customer service has been really…
There customer service has been really good and has helped when the shoes didnt fit my insoles.
Fantastic!
I got the Easy Step, light blue in 8.5. They fit perfectly and are so so comfy! I've been looking for comfy shoes to wear at work for months! went through a few different pairs the last few years. Finally got these ones and they're amazing! I'm on my feet 8 hours a day and these shoes were a life saver for sure! I'll defiantly buy more when this pair wears out!
Great comfortable shoes and excellent…
Great comfortable shoes and excellent customer care.
Avoid shoes have fallen apart
Shoes have fallen apart after a few weeks.
Had a partial refund as the shoes werent as described and they dont offer full refunds as an option, and the return shipping is on the buyer to pay with a return adress for a dropshipping company in China. Since then, the shoes have fallen apart after 3 weeks of non consistent wear. Stitching has ripped, large hole.
Don't reccomend poor quality
Super cute for work
This shoe is so stylish I can wear it to work. Super comfortable. I absolutely love this brand. These can definitely can last all day.
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