ONE BLOCK DOWN Opiniões 151

All good...........

Ho ordinato un paio di newbalance 991 domenica 27 novembre sul loro sito online ,martedi pomeriggio puntuale la onsegna a casa ,seri e puntuali

based on your comments after a purchase.
I wrote to customer service because there has been no movement for 3 days after the purchase to get information about the status of my order.

Here is the response from their customer service!!

Dear Client,
we received the order today and we will ship within 273 working days.
Thanks,

One Block Down

I confirm worst online service and customer first and last experience!

Una stella è tanto...non è possibile meno....
Acquisto effettuato...pagamento effettuato ..approfittando del Black Friday....a distanza di 3 giorni dalla fine del Black Friday... Cancellano l'ordine anticipatamente pagato...e soprattutto facendomi perdere altre opportunità di risparmio che avrei potuto avere da venditori molto più seri.. Rimborso non ancora ricevuto ... SCONSIGLIATO .... Poco seri ma soprattutto inconcludenti... Mai più

Ottimo sito!
Ho ordinato un paio di scarpe (Air Jordan 1 low rosse) introvabili su altri siti. La spedizione ci ha impiegato 3/4 giorni.Ero titubante per le recensioni negative ma mi sono ricreduta tantissimo!!! Meriterebbe più stelle. Ottimo anche il servizio clienti. Scarpe,scatola tutto assolutamente perfetto! 5 stelle meritatissime. Continuerò ad acquistare da loro.

Ordered a pair of shoes, was shipped the wrong item, then I was ignored several times over when emailing support to have the wrong item returned. They said they’d provide a return label, scheduled the pick up two days before they sent the label and even admitted to this in their email with the return label. On top on this they’ve made no mentions of the item I actually ordered and/or whether they will be shipping it to me. I got so desperate I called both store locations and they told me they could not do anything about online orders and to send an email to their info email. Hands down the worst customer service experience I’ve ever had online shopping. I just want what I paid for and clear cut communication as to what’s happening.

EDIT (11/21/2022)
They replied to my emails with new pickup info for the wrongfully shopped item and still have not mentioned the product I ordered. If I had not come back to check their response to my review I wouldn’t know they would simply be refunding (which I didn’t want) but the real reason they are doing that is they don’t have what I intially ordered at all and refuse to admit to it or compensate the heavy amount of time not to mention money I’ve spent with/on them. Never shop here they do not care for their customers at all and the 5 star reviews that are on here should be called into question. Never experienced a shopping experience so bad in my life, I literally felt compelled to review them due to the astonishing experience they have put me and apparently so many others through. Don’t be fooled by their passive aggressive replies, buy from literally anywhere else

Ordered on Wednesday and received an automated confirmation. Sent an email asking if my order could be processed quickly, no response. Sent another email on Thursday and received a reply saying order would be shipped on Friday, it wasn't! Sent another email late on Friday asking If there was a problem and if the order could be cancelled. Received a response saying there was a problem with delivery address but solved. Did not answer when it would be shipped or if it could be cancelled. Now Saturday and order still not shipped after 3 days! Order still not shipped and no longer answering my emails

Ero un pò preoccupata quando ho acquistato on line a causa delle recensioni negative.
La mia esperienza però è stata più che positiva.
Ho chiesto informazioni e ho avuto subito risposta.
Ho ordinato e ricevuto dopo un paio di giorni il mio ordine.
Super veloci . Nulla di negativo.
Il capo che ho acquistato aveva un prezzo molto competitivo e conveniente. Consigliati

Dovrebbe essere valutato di più e meglio, raccomando assolutamente

I ordered some sneakers online through this page and they did not arrive. Shipping with Fedex cost me €10. When I told what happened to this company, they did not return my money. I'm out of money and out of shoes. Do not buy online in this store.

The release calendar is a piece of s#it! Release earlier than stated.

Ho acquistato un paio di scarpe di una misura e sono arrivate della misura sbagliata. Fatto notare l'errore via mail, mi è stato chiesto di inviare una foto con l'etichetta che non era assolutamente presente all'interno del pacco. Dopo sollecito mi chiedono di restituire la merce per ottenere il rimborso senza fornire alternative. Non mi sento di consigliare questo store online.

Tutto perfetto. Ho trovato sneakers limitate al giusto prezzo e spedizione in 2 giorni. Continuerò a comprare da loro!

I ordered some Adidas shoes from here that ended up not fitting right. I emailed them about a refund and they told me to fill out a refund form on their site. The refund form was a dead end and wouldn’t load past where I type in my sales order number. I emailed them about this multiple times but they never give me a solution beyond “fill out the request form”. They never even a addressed the fact that it wasn’t working, I’d tell them that it was a dead end and their response would be “fill out a request form “as if I was talking to an automated machine or some thing. They stalled until the 14 day return policy was up then they stopped messaging me. I tried to dispute it over PayPal and they were claiming that I never emailed them even though I posted screenshots of all of their emails lol. Clearly not their first time avoiding liability over a return. DO NOT BUY FROM HERE.

I received an item with stains on it and they will Not admit that it is on their fault. The custumer support is Really bad and wont help me in any way.

Once and Never again.

Ho comprato delle scarpe per la prima volta e la spedizione è stata molto rapida. Poche chiacchiere, molti fatti!

Fantastic sale price & outstanding delivery, Italy to UK 3 days, will be making this my go to for cp company A+++++

Giacca arrivato in due giorni lavorativi. Bella come nella foto e spedizione molto veloce! Consiglio!

Sito ottimo. Servizio impeccabile e consegna rapidissima. Bravi davvero!