ONEPIECE.COM Opiniões 1503

TrustScore: 3 em 5

3,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered a wool jumpsuit to wear around the home during cold weather and it came up big. I left a review and was contacted by one piece advising to contact their customer care department regarding alte... Ver mais

Classificada 1 em 5 estrelas

Their sizing is ridiculously incorrect, and when you inevitably have to exchange or return, they charge absurd shipping costs, take a lifetime to respond to emails and process refunds… and in my ca... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastisk kundeservice ❤️ Faktisk aldri vert borti bedre kundeservice, var på utkikk etter en spesifikk onepise og fikk kjempe god service, dem leita igjennom kontorer og på lageret da de egentlig... Ver mais

Classificada 1 em 5 estrelas

Ich möchte eine Bestellung umtauschen. Nach Ausfüllen des Forms keine Email mit weiterem Vorgehen erhalten, auf zwei weitere Emails keine Antwort bekommen. Telefonisch nicht erreichbar. Dafür, dass... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupa

Escrito pela empresa

Onepiece is a contemporary lifestyle brand specialising in high-end leisurewear. Perhaps mostly known for being the creators of the Original Jumpsuit. Onepiece today is one of the most successful international Norwegian fashion brands, with products sold in close to 150 countries, with US, UK, Germany, France and the Nordics as our biggest markets. Our retail model is structured around e-commerce, with the majority of our sales coming from onepiece.com.


Informações de contacto

3,2

Aceitável

TrustScore: 3 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 63% das suas opiniões negativas

Geralmente responde dentro de uma semana

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Classificada 2 em 5 estrelas

One Piece schlechte Qualität

Eigentlich wollte ich mir noch mehr dieser Jumpsuits kaufen. Allerdings ist die schlechte Verarbeitung im Verhältnis zum Preis, keine Option. An den Taschen reiben die Reißverschlüsse durch den Stoff nach 6 mal waschen. Die Innenstoffe bleiben leider keine 2 Wäschen kuschelig und verfilzen. Nähte gehen auf usw. Und prinzipiell sind sie nicht gut konzipiert. Am Ende hab ich wieder Hosen an. Und noch mehr.......

6 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Johnny at OnePiece customer care was…

Johnny at OnePiece customer care was awesome! With new tariffs in place I think everyone is a bit confused. Johnny researched my issue quickly, gave me several options to resolve my issue and made sure everything was worked to my complete satisfaction. Bravo!!!

13 de maio de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Great to hear that we were able to resolve this for you! Now that everything is sorted out, orders to the US should be running much more smoothly. You're always welcome back anytime!

Classificada 2 em 5 estrelas

Good onesie, expensive shipping

Very happy with the onesie, appears to be good quality. But I find it ridiculous that there is not free shipping and free returns on an item that costs more than £150! Also there is only one option for returns shipping, which costs nearly £10, on an item that nobody can try on in person.

24 de fevereiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Thank you for your review😊 We truly want to ensure that your shopping experience is a good one, and we totally get that finding the perfect size can be a bit of a challenge sometimes.

If you’d like, feel free to return the item using any postal service you prefer! Just drop us a quick message with your order number at support@onepiece.com, and we’ll be more than happy to help you out!

Classificada 4 em 5 estrelas

Aangezien veel slechte reviews.

Aangezien veel slechte reviews.. ik heb Zelf via vinted 2 onesies van deze merk gekocht ik ondervind aan het product geen slechte opmerkingen ze zitten zelfs enorm goed en lekker.. 1 nadeel is wel altijd maatje groter bestellen...

3 de março de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Good quality but cheap zip

Good quality material and warm but unfortunately, a good product is spoiled by a cheap zip which broke after just over a year. I will now buy a cheaper brand and wont mind it not lasting so long.

27 de fevereiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Thank you so much for your feedback! We take pride in using top-quality zippers, so it’s surprising to hear that your item didn’t last as long as expected. Would you be able to share a picture of the issue along with your order number? Our team would be absolutely delighted to help you out!
Please write to support@onepiece.com

Classificada 1 em 5 estrelas

Produit commandé et jamais reçu.

Produit commandé et jamais reçu.
Service clients injoignable par téléphone.
Multiples mails envoyés et jamais de réponse.
Aucun remboursement possible.
NE COMMANDEZ JAMAIS SUR CE SITE.

20 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

I'm sorry to hear that there was trouble with your order, I have searched our system for your correspondence, and an order, but couldn't find anything registered with your name/details? Please can you contact us at support@onepiece.com with your order number and we can check this out for you.

We have recently found several customers contacting us, rather than the anime related company https://onepiece.store/shop/ (we are https://www.onepiece.com/ selling jumpsuits)

We kindly ask that if your review is not related to our company, that you can review it and repost to the relevant company 🙏️ Thank you kindly

Classificada 2 em 5 estrelas

Love the onesie’s but delivery/returns are a scam

Love the onesie’s, I have three of them, but purchased one for my partner for valentines which cost me £90 plus £7 delivery. He doesn’t like the onesie so went to send it back and they wanted to charge me another £10 to return it!! No option to use another cheaper carrier. So if I return it would have spent £17 for nothing!! Disgraceful one piece, you did have a repeat customer, not any more……

14 de fevereiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hi Alex, Thank you for reaching out. I'm sorry to learn that the Onepiece for your partner wasn't the correct size. We would like to rectify this situation. Could you please send us a message (including your order number) at support@onepiece.com?
We will do our best to resolve this issue.

Classificada 3 em 5 estrelas

Zips break in wash

The jumpsuits are nice and the puppy is incredibly warm. But I have bought 2 now and both zips have broken in the wash even though I followed instructions, shame as not usable now.
The changed one but refused to change or repair the second one.

31 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hello Ali!

Thank you so much for your review! Our jumpsuits are perfect for brightening up those winter blues!
Would you mind sending a quick message to support@onepiece.com with your order number? That way, we can take a closer look at this for you! If your purchase is less than a year old, I'm confident we can help you out and bring a smile to your face!

Classificada 1 em 5 estrelas

Es una estafa / It's a scam

Es una estafa, no comprar. El pedido nunca llega, les escribes y no contestan. Son unos impresentables.

It's a scam, don't buy. The order never arrives, you write to them and they don't answer. They are disgusting.

———

This is the order you can't find: #38830

8 de dezembro de 2024
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hello Hugo!

It's a shame to hear you're feeling this way! Iwas unable to find any messages under your name, the Order number #38830 does not look like one of ours. Would you mind sending us a quick message to support@onepiece.com? I am keen to resolve this for you!

Several customers recently have contacted our company, rather than an anime related company https://onepiece.store/shop/ (we are https://www.onepiece.com/ selling jumpsuits)

We kindly ask that if your review is not related to our company, that you can review it and repost to the relevant company 🙏️ Thank you kindly

Classificada 5 em 5 estrelas

Jag älskar Onepiece

Jag älskar Onepiece. Kläderna är sköna och kundtjänsten är utmärkt. Snabba leveranser och rea rätt ofta så det blir överkomligt pris. Men går att betala med Klarna!

Jag har 4 onesies därifrån och alla har varit bra i storleken utom att ena va väldigt tajt i början och den senaste hade hål i fickan och tajt i storleken. Men de är väldigt tillmötesgående.

Jag har även önskat att de ska skapa en speciell färg och så i ett specifikt material och de var väldigt tacksamma och glada över mitt önskemål och skulle föra det vidare.

Jag är nöjd med de trots att den senaste onesiet inte var som de andra i storleken.

Jag har rosa original velour onesie, blå original velour onesie, grön original velour onesie och en towel club onesie. De första 3 är sammetstyg och har långa ärmar och ben. Den sista är i frottétyg och har korta ärmar och ben.

Jag har storlek xxl i velour onesiena och xl i towel club onesiet.

Det är den gröna original velour onesiet som har hål i fickan och annorlunda i storleken och passformen.

25 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hello Victor

We're so grateful for your wonderful review! Your custom and feedback mean the world to us, and we can't wait to assist you again in the future!

Classificada 1 em 5 estrelas

Er så ræva kundeservice

Er så ræva kundeservice! Ikke noe hjelp å få. Ingen å snakke med,chatte med eller å ringe! Styr unna!

17 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hello Kornelia

We truly appreciate your feedback.

I took a look for your previous requests, but it seems I couldn't locate it. We always strive to respond to inquiries promptly, so could you kindly resend your request to support@onepiece.com? Thank you! We hope to make this right for you.

Classificada 5 em 5 estrelas

Am I glad I found this company

Am I glad I found this company. My puppy jumpsuit and New Vegan Shearling arrived yesterday. We live in the Ligurian Apennines in Italy. Winter is cold and, when there’s no sun, miserable. We have an old diesel boiler which is currently not working so my house is +4° C. I put on the puppy jumpsuit and instantly the heat it created was wonderful. As someone else said, I felt my body relax. I can now sit and enjoy TV even though the ambient temperature is so low. Dog walking in this mountainous cold is suddenly a pleasure again. Draw back is going to the loo - when you have to strip off you are suddenly confronted with how cold it actually is… My next one, and there will be a next one, will have the rear exit. I look like a teddy bear, which for the Italians is not wildly fashionable, but I don’t care - I’m warm! I’ve only tried the new vegan shearling one quickly, but it seems even warmer. Sizing was a bit of an issue, but my advice would be to look at the size guide and measure yourself. Postal service is excellent- arrived a day earlier, and since I was rather desperate, this was much appreciated.

16 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Thank you so much for choosing Onepiece and for your fantastic review! We're thrilled to hear that our jumpsuits kept you cozy during your chilly winter in Italy!

Classificada 5 em 5 estrelas

Love these jumpsuits!

I own three jumpsuits. My height is approximately 5'5" and I weigh 9 stone. I purchased sizes small and medium, both of which provide an excellent fit. The quality is exceptional, and I experienced no issues with the service.

1 de novembro de 2024
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hi Cassie, wonderful to hear, and thank you for the fab review!

Classificada 1 em 5 estrelas

Ich möchte eine Bestellung umtauschen

Ich möchte eine Bestellung umtauschen. Nach Ausfüllen des Forms keine Email mit weiterem Vorgehen erhalten, auf zwei weitere Emails keine Antwort bekommen. Telefonisch nicht erreichbar.
Dafür, dass es sich hier um einen angeblich seriösen Shop handelt unterirdischer Kunden Service.
Nie mehr!

8 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hello Carolin Hoffmann!

Thank you for your the review! We're really sorry for the delay in our response, but I'm glad to see that you’ve received a reply now.

It seems like the issue might have been that you were responding to our newsletters, which are sent from a 'no-reply' address. But no worries, that’s all sorted out now!

Feel free to reach out to us at support@onepiece.com if you need any more help. We’re here to ensure you have a happy experience with our service!

Classificada 1 em 5 estrelas

This was a gift

First of all, their size chart is not accurate. Unfortunately, there is no place for me to leave a review on their website to discuss it and most of the reviews are not helpful. I followed the chart for the recommended height. While the garment technically fit, it was tight in the hips for a man who is not particularly out of proportion. Also, not comfortable to move around in with that fit. So if you are considering, just know that you are better off minimally ordering a size up from their chart unless you are particularly "skinny." So I need to return the item.

The paperwork that came with the item notes returns and exchanges are available, however when I went to input all the information, there is no option to actually exchange. I had to pay shipping on the original purchase which was $14.90USD and the shipping to return is also $14.90 so you will have to pay for the return. Since I cannot exchange, I would have to repurchase the item which is now on a lesser sale price and I will again have to pay shipping. But I am also concerned about fit on a replacement item so I am not going to bother with this merchant.

1 de janeiro de 2025
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hello Todd!

We are sorry to hear that you had trouble finding the right size. I took a look for any previous messages from you, but it seems I couldn't find any?

During our busy times, we do experience a higher volume of requests, which can lead to a little delay in our response. If there's anything we can do to help, please feel free to reach out to us at support@onepiece.com. We're here to make things right for you!

Classificada 5 em 5 estrelas

Kundtjänst får 5 stjärnor

Fick en defekt vara och kundtjänst var fantastiskt! Det är när saker går fel som ett företag visar sitt rätta jag och Onepiece gjorde ett riktigt bra jobb!

1 de dezembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered 3 pieces with shipping to…

Ordered 3 pieces with shipping to Norway, received with home delivery after 3 work days. Quality looks really good, true to size (for everyone complaining, please read everything, before placing the order). Overall good experience 👌

18 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

No es fiable

Nada más comprar quise anular el pedido por una equivocación pero nadie contesta pede a haberles enviado múltiples correos.

No es fiable.

17 de dezembro de 2024
Opinião espontânea
logótipo da ONEPIECE.COM

Resposta da ONEPIECE.COM

Hi there, I am sorry to hear that, we aim to answer all our customers, can you please contact us again support@onepiece.com

Classificada 1 em 5 estrelas

Horrible experiencia

Horrible experiencia, encargué un producto por internet a esta tienda a finales de octubre y a 14 de diciembre todavía no he recibido respuesta después de haberles mandado múltiples correos. No se la recomiendo a nadie, una estafa.

14 de dezembro de 2024
Opinião espontânea

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