Online LightingOpiniões 

85
TrustScore: 2 em 5

2,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Unreasonable requests for returning products and unresponsive to obtaining our refund. Firstly forcing us to pay express to return in their timeframes, ignoring over 10 attempts to obtain our refund a... Ver mais

Classificada 1 em 5 estrelas

Ordered Gymea linen Pendant light and fitting from the Fat Shack located at Age Street, Cheltenham, Vic for $179 ( online purchase). It is of very poor quality, and the same product can be purchas... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I had an awful experience with this supplier. They sent me incorrect lights that didn’t fit. Despite me buying the correct ones again from them, they failed to provide the proof I requested that the o... Ver mais

Classificada 5 em 5 estrelas

The guys at Online Lighting would have to be the most obliging, helpful and generous people I have ever dealt with! In particular, Ara and Victor went out of their way to make my shopping experien... Ver mais

Informações sobre a empresa

  1. Casa e jardim

Informação fornecida por diversas fontes externas

Online Lighting is the online store for all your modern & traditional lighting needs. Browse our website & we can deliver your order anywhere in Australia & overseas


Informações de contacto

2,0

Mau

TrustScore: 2 em 5

85 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,0

Todas as opiniões

(85)

6 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

1st class professional customer …

1st class professional customer service. Pleasure to deal with and would not hesitate to order from Online Lighting again, Products delivered in tact and in a timely fashion. Price was also cheaper than I'd seen elsewhere.

6 de novembro de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Beware no returns unless faulty

We purchased 2 lights that didn’t fit in our intended location then discovered this store does not accept change of mind returns so have now had to purchase other replacements that do fit & stuck with the ones that don’t 😡

20 de outubro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Highly Recommend Online Lighting

I purchased two modern light fittings. I visited the store in Cremorne and received excellent service and advice both times. They kept in contact with regards to delivery and delivered on time.

They have so much choice and prices were competitive.

I will use Online lighting again in the near future and would highly recommend.

17 de outubro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

I had a requirement for a globe called an architectural and they are difficult to track down as as the lamp it belongs to is 30 years old. Online Lighting had it, ordering was easy, I was informed each step as to the order process, dispatch, tracking an delivery. It was delivered will protected and when it said it was going to be. Very happy.

16 de outubro de 2017
Opinião espontânea
Classificada 3 em 5 estrelas

Domus dimmers

The ordering, billing, shipping was all fine. But the dimmers did not work to a satisfactory level. They are all matched to the same brand Domus. The 13w light has slight flicker at low level. The 9w lights do not reliably turn on unless the dimmer is on high and then they flicker at medium level. Then the 7w bulb has to stay on high. The electrician says the dimmers he uses cost him $70. So I dont think the Domus dimmers are a viable product.

9 de outubro de 2017
Opinião espontânea
logótipo da Online Lighting

Resposta da Online Lighting

Hi David,

We are sorry to learn of the problems you have encountered via this forum.
It would've been better if you had contacted us directly with your problem you are experiencing so that we could have assisted you in providing a possible suitable solution as there can be many possible causes for the problem you have encountered such as off peak power to name just one possible cause, which would not be a fault of the products themselves as off peak power supply is often the cause of LED flicker and can be remedied with the installation of a FILTER
see link: https://onlinelighting.com.au/zellweger-tone-filter-unit.html
We would recommend for you to contact us at your convenience so that we may provide some assistance, if you are still experiencing a problem.

Regards,
Onlinelighting team

Classificada 5 em 5 estrelas

A great experience

Ordering was very simple with a very helpful agent assisting me.
When I informed them that one of the lights did not work they immediately sent another and will arrange to have the faulty light picked up. The lights work as described and were easy to fit.

6 de outubro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

A company that cares about customer service

After a misunderstanding about measurements, the staff at Online Lighting bent over backwards to resolve an issue that most businesses wouldn't bother with. Very impressed with their focus on customer service, would highly recommend.

1 de outubro de 2017
Opinião espontânea
logótipo da Online Lighting

Resposta da Online Lighting

Dear Jo,

It was our pleasure to assist you in resolving this matter to a satisfactory outcome.

Regards,
Online Lighting Team

Classificada 1 em 5 estrelas

Have not delivered yet

I placed the order, got an acknowledgement, but 12 days latter no product, no information, only a request to do a survey.

18 de setembro de 2017
Opinião espontânea
logótipo da Online Lighting

Resposta da Online Lighting

Dear Brian,

Thank you for your feedback.

Please be advised that the person who placed your order for the floor lamp had to acknowledge that the floor lamp would not be available until a specified date before being allowed to proceed to the checkout.
It is distressing to us at OnlineLighting that the person who placed your order failed to pass onto you the expected availability date.
It is our understanding that you have now received all the items.

We hope this addresses you concerns that you have raised via this feedback forum, we look forward to being able to assist you in the future.

Kind regards,
Online Lighting Team

Classificada 5 em 5 estrelas

Perfect service

This was my 3rd order in 10 months. Easy site to negotiate, details and pictures of products excellent. All 6 lights I have ordered are perfect, very quick freight, usually within 4 days (even to Hobart!) Thoroughly recommend.

5 de setembro de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

When I rang to ask about the item I …

When I rang to ask about the item I wanted to order a very helpful young man assisted me. He was very helpful and very pleasant in his manner :) . I ended up giving the order over the phone. When the item arrived it was safely packed and in good condition and excellent value. I was very pleased with it. Thankyou for excellent service.

22 de agosto de 2017
Opinião espontânea
logótipo da Online Lighting

Resposta da Online Lighting

Dear Karen,

Thanks for your kind words, we are always here to help :)

Regards,
Online Lighting Team

Classificada 4 em 5 estrelas

Excellent service

Excellent service. one component is cracked so will need to be replaced.

8 de agosto de 2017
Opinião espontânea
logótipo da Online Lighting

Resposta da Online Lighting

Dear Errol,

We are happy to hear that you have received your goods. As well as the cracked component, please understand that our products are packed with great care and attention to detail, to ensure that our customers receive their order/s in one piece. However, unfortunately once these orders are dispatched from our warehouse, there is very little we can do to control the way in which the courier service handles the box and/or boxes. In saying all of this, as discussed yesterday, we have organised a replacement component, which you should expect to receive soon.

Regards,

The Online Lighting Team

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