Onlinemeatshop Opiniões 663

Resposta da Onlinemeatshop

9/04/2026

Hi,

Thank you for bringing this to our attention, and we are truly sorry to hear about your experience.

What you’ve described is completely unacceptable and not reflective of the standards we hold ourselves to. Supplying anything that is not fresh or up to quality—especially something you’ve described as spoiled—is something we take extremely seriously. We fully understand how disappointing and concerning this must have been, particularly given the amount you paid.

Please be assured that this is being treated as a priority on our end. We are conducting an immediate review with our preparation, packing, and dispatch teams to identify exactly where this has gone wrong and to ensure strict checks are reinforced so this does not happen again.

Most importantly, we will resolve this for you straight away. We take full responsibility for this experience and will ensure you are properly looked after without any delay.

We genuinely value your trust in us, and we are very sorry that we have fallen short on this occasion. Thank you for giving us the opportunity to put this right.

Kind regards,
OnlineMeatShop Team

Resposta da Onlinemeatshop

2/03/2026

Hi M Muniraja,

Thank you for your message, and you are 100% right to raise this — we’re genuinely sorry you’ve had this experience, especially if your earlier orders arrived fresh and this one didn’t.

Recently we’ve seen a higher number of parcels not being collected on time, and in some cases delays at the depot. While our insulated packaging is designed to keep items cold for up to 72 hours in transit, when extra days are spent in the delivery network, it can still affect the usable shelf life — because the product has simply spent longer “in journey” instead of in your fridge/freezer.

The good news: we’re working very closely with DPD right now to finalise improved terms and tighter performance controls, with additional benefits aimed at improving delivery reliability and customer experience going forward.

If you’re able to reply with your order number and the delivery date (and a quick photo if you still have any packaging), we’ll review this immediately and make it right for you.

Kind regards,
Hussain
Onlinemeatshop.com Customer Care

Resposta da Onlinemeatshop

2/03/2026

Hi Sophia,

Thank you for your message, and I’m sorry to hear you felt disappointed with your veal order.

I do want to explain as clearly as possible that tenderness can vary because meat is a natural product. As butchers, we can control how a cut is prepared and trimmed, but we cannot guarantee tenderness every time, as it depends on factors like the animal, muscle use, and natural variation.

Regarding the refund: we did apply our policy and processed a £40 refund on a £50 order, which we feel is a fair resolution for an issue that is unfortunately not something we can fully control. Many businesses would not take that level of responsibility on a product once it has been supplied.

That said, I’m sorry you felt communication was slow. If you reply to this email with the date of your last message (or a screenshot), I will personally check what happened and ensure everything on our side is properly logged.

Kind regards,
Hussain
Onlinemeatshop.com Customer Care

Resposta da Onlinemeatshop

2/03/2026

Hi Amit,

Thank you for your review and for the kind words about the meat quality — I’m really pleased to hear the Kid Goat Shoulder was bang on and met your expectations.

That said, I’m genuinely sorry about the delivery arriving a day late again. You’re absolutely right: even if the meat is still fresh, a late delivery can completely ruin plans — especially when you’ve invited friends over for dinner. That’s frustrating, and it’s not the experience we want you to have.

We are taking the delivery issues seriously. We’ve recently seen occasions where parcels are delayed at the depot or not moved on time, and we’re working closely with our courier to tighten performance and reduce these delays going forward. We’re also reviewing how we prioritise time-sensitive orders to minimise the risk of this happening again.

If you’re happy to reply with your order date and postcode (or the tracking number if you still have it), I’ll investigate what happened on this specific delivery and make sure it’s flagged properly with the courier.

Thank you again for your patience and for continuing to support us.

Kind regards,
Hussain
Onlinemeatshop.com Customer Care

Resposta da Onlinemeatshop

19/01/2026

Thank you so much for the lovely feedback! We’re really glad to hear the delivery was prompt and that everything arrived well chilled. Great to know you enjoyed the sirloin steak too 😊
We truly appreciate your support and look forward to serving you again soon!

Resposta da Onlinemeatshop

10/12/2025

Hi there,

Thank you so much for your wonderful review — this honestly made our day! We're really happy to hear your first order of fresh oxtail arrived in perfect condition and that you enjoyed cooking with it. The dishes you made sound incredible, especially the Jamaican stew with butter beans — proper comfort food!

It means a lot to us that you took the time to share your experience, and we’d love to serve you again soon. If you ever need anything or have any special requests, just let us know — we’re always here to help.

Thank you once again for choosing us 🖤

Resposta da Onlinemeatshop

5/12/2025

Hiya,

We’re really sorry to hear about this experience, and we fully understand your disappointment. This delivery was handled by a DHL driver, not our own team, and leaving chilled food unattended like that is completely unacceptable.

We’ve already raised this issue directly with DHL, as you are absolutely right — this shouldn’t happen under any circumstances. We’re pushing them to investigate and ensure their drivers follow the correct procedures moving forward.

Once again, we’re very sorry for the inconvenience caused on DHL’s behalf, and we appreciate you bringing this to our attention. If there’s anything we can do to make this right for you, please feel free to reach out to us.

Resposta da Onlinemeatshop

5/12/2025

Thanks so much for the review — really glad to hear you got exactly what you ordered and were happy with the price! 🙌

If you ever need anything else or have any questions, we’re always here to help. Appreciate you choosing us!

Resposta da Onlinemeatshop

1/12/2025

Thank you so much for the lovely review — it honestly means a lot to us! We're really happy to hear the vacuum-sealed packaging worked well for you and that the delivery arrived nice and quickly. We always try our best to make things as easy and convenient as possible for our customers.

Hearing that you'll 100% be ordering again genuinely makes our day. If you ever need anything at all — special cuts, recommendations, or help with an order — we’re always here for you!

Resposta da Onlinemeatshop

24/11/2025

Thank you so much for your kind words — it really means a lot to us. We’re glad to hear you’ve been happy with the ribeye, chicken, and the service overall. We always aim to look after our customers properly, especially our business clients, and it’s great to know the effort is noticed.

I’ll pass your message on to the team as well — they’ll really appreciate it. If you ever need anything urgently or have any special requests for the restaurant, just let me know and we’ll take care of it.

Resposta da Onlinemeatshop

19/11/2025

Thank you so much for your kind words — really means a lot. We’re glad you’re happy with the quality and service every time. If you ever need anything or have any special requests, we’re always here to help.

Resposta da Onlinemeatshop

19/11/2025

Thank you so much for taking the time to share this — it honestly means a lot. We’re really glad the order arrived fresh, well-packed, and earlier than expected, and that everything was prepared just how you needed it.

We know large orders can feel like a big leap, especially after seeing mixed reviews, so we truly appreciate the trust you placed in us. If you ever need anything or have any special requests for your next order, we’re always here to help.

Thank you again for choosing us, and we look forward to serving you soon.