Online Opticians UK Opiniões 4018

Service was great they delivered what was requested. On delivery the item was exactly what was ordered, good quality and good delivery time

Awful. No communication, NK glasses!

ordered with ease,and with the help of one of the staff on the phone made my ordering a pleasurable outcome.

Excellent service and easy to order on line. Have used OOUK once before and it is great value for money. Fortunately they checked my order - which I had got wrong - and asked to send a pic of my prescription. Can’t fault them 👍

This company offered a frame I liked & lenses I needed at a reasonable price. Other suppliers seem to have doubled their prices in recent times. Delivery was less than a fortnight which was fine. The photochromic lenses do not darken as much as previous ones I have bought, which is a little disappointing but otherwise I'm perfectly happy with the glasses. The other reviews on Trustpilot are somewhat black & white, company responses to the 1* reviews would reassure customers (including me!), I was a little concerned placing my order, but all went well.

Really helpful website, loads of choices and clear pricing. Customer services and Comms were good, speedy and knowledgeable

I bought some varifocals. Website suggested I should get them in 2 weeks. It took 6 wks.
Communication awful. I e-mailed them and left a couple of messages on their answerphone, Got 1 reply, no apology, no delivery date, just an acknowledgement.

Very good service and kept up to date on every aspect of my order,I had verifocals and they are perfect and would definitely use this company again.

Impossible to get in touch with customer service. Was told my order was ready and would be posted the following working day (15 August ) no updated , emails for an update (19 August ) no update still as of 22 August . Been looking at the website no updated either

First time I've used this company for my glasses,excellent service and look really good

Quick turnaround

Easy to order and at a great price. A third of the price of a big name optician who tried to upsell me.

Great service at fair prices would recommend A+++++

Excellent delivery service and good quality items

They couldn't make my prescription, so without notice, changed it. Within 24 hours of receiving them, I was messaging for the return address. As they offer a no quibble guaranty. Next you know, it's a month of quibbling, with suggestions like I have worn them, as that's not allowed. While any other seller would want you to try your varifocals before returning them, they use the fact you know they are the wrong prescription, to take your £195 and give you nothing of use.

My third time using this company! Great value for money and good competent advice from the optician staff over the phone. The transitions lenses I chose are great quality and much cheaper than the high street, Can definitely recommend this company.

Not one to leave bad reviews but this company have left no choice. No communication at all despite numerous emails!! Only sent the order when I reached out to my bank despite me contacting to say I wanted to cancel.

Great service from Online Opticians UK yet again, my new glasses arrived quickly and everything was perfect as was the case for previous purchases. Communication was excellent and all for a competitive price. I have no hesitation in recommending Online Opticians UK, and will be using them again in the future.

Everything seemed to be going very smoothly until there was a glitch on their system which enabled me to select and pay for 2 upgrades when only 1 was available. The company asked me which of the 2 options I would like, and they would refund the £45 overpayment. After 3 E-mails and getting cut off every time I phone, it appears the service team are just not interested in contacting me regarding this issue.

Same as other reviews. I ordered frames, payment was taken immediately, and then nothing. After 2 weeks and 2 ignored emails I complained via PayPal and suddenly the frames were dispatched. No communication whatsoever. Give them a miss, there are plenty of others.