Think this company is a scam.. PROCEED WITH CAUTION - No Goods, No Refund - Rude Staff Ordered and paid on 10 May 2026. After delays, I was informed the frame had broken during glazing and could not... Ver mais
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Leia as opiniões dos outros
What an awful company, they shouldn’t be allowed to trade. Late (2 whole weeks late), rude, obdurate - really poor service and dire communications. And their phone line doesn’t work with iPhones.... Ver mais
A fast turn around time from collection to delivery, for single vision sunglasses, and a fair, competitive price. They had some sort of IT problem which meant a small delay acknowledging my frames.... Ver mais
I was more than pleased with the lenses you put in my glasses an excellent job! The whole process of sending them off and being returned was very quick and easy I wasn’t without my glasses for too lon... Ver mais
Informações sobre a empresa
Escrito pela empresa
All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth. 30 day Refunds - 100% money back guarantee. 12 months frame and lens warranty. Free postage on orders over £64.95. Savings of up to 80% rrp on the high St. All of our frames are C.E marked. Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available. 100% safe and secure payment process using Sage pay or Pay Pal. We do not sell, share, or pass on any of our customers personal details to any third parties.
Informações de contacto
Business First, BB1 2QY, Blackburn, Reino Unido
- 0800 690 6220
- sales@onlineopticiansuk.com
- onlineopticiansuk.com
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 24% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Really nice quality glasses
Really nice quality glasses that arrived on time (once I was able to clarify what that time was)
The only criticism - make it clear what lenses have a longer lead time, I went for a blue light filter only (no prescription), which attracted rhe longer lead time, but the wording implied that was only for actual prescriptions.
I didnt mind waiting and I am happy with the glasses and how they look.

Resposta da Online Opticians UK
Very pleased with Online Opticians UK
I am very happy with the quality and price of the glasses I bought and pleased with the service I received. Although the order took slightly longer to fulfil than I anticipated, I would recommend Online Opticians UK to anyone and will be happy to use them again in the future. Many thanks to you all.

Resposta da Online Opticians UK
Great service!
Their website contains clear and easy to follow information for choosing and ordering glasses. The choice is varied and the prices are reasonable. They are the only supplier I have found that offers special lenses/lens coatings for drivers and I have found those excellent in use. Their despatch and delivery service is efficient and they were happy to deliver to our address in France.

Resposta da Online Opticians UK
Very good prices, better tracking needed
Very good prices, so thought I would give them a try. The order process is simple, and I had a quick confirmation email, but there is no way to track progress online, so after 10 days I chased via email. The delivered product is fine and a sturdy case.

Resposta da Online Opticians UK
Im happy with my glasses :)
It took over a month to get my order but considering the price and quality id use them again.

Resposta da Online Opticians UK
The fast and easy way to buy quality glasses at an affordable price
I bought a pair of prescription sunglasses fron Online Prescription UK.
Very simple process to complete the order form.
Sunglasses arrived on time. Very pleased. Will definately use this company again

Resposta da Online Opticians UK
Great choice of frames and unbeatable…
Great choice of frames and unbeatable service all promises met

Resposta da Online Opticians UK
Straightforward, quick and good quality
I was delighted with the service. A straighforward portal to navigate and good quality work done quickly. I have mow used the company to re-glaze three pairs of glasses and have no hesitation recommending them.

Resposta da Online Opticians UK
Glasses never arrived, no communication
Glasses never arrived, seller singulaly unhelpful, ignoring emails etc. Had to initiate a dispute through PayPal and got my £300 back after months of waiting. Do NOT trust this seller.
UPDATE: its a pity that the owner of the site puts less effort into replying to emails and refund requests then he does stroppy replies to honest reviews on here. The games up pal. We've all posted our experiences because your business is so poor. They're also know a as THOMASEYEWEAR.CO.UK, so beware.

Resposta da Online Opticians UK
prescription spectacles
value for money, eficient and easy to order, well packaged. My goto place for prescription spectacles, in future.

Resposta da Online Opticians UK
Excellent service and communication
Excellent service and communication. Love the glasses.

Resposta da Online Opticians UK
A little slower delivery time than…
A little slower delivery time than expected but good comunication, quality glasses and prices. Thank you

Resposta da Online Opticians UK
Avoid using this company
Initially i was happy when I received the glasses. However I had an issue with them and have been trying to contact the company for a month now. I have been ringing them, all you can do is leave a message and sending a lot emails but nobody gets back to you. Please avoid this company, this is the worst customer service I have ever had
no reply to emails or phone calls and…
no reply to emails or phone calls and no glasses! awful company who still have my money months later! should have read the other reviews.

Resposta da Online Opticians UK
Great service
Great service. I had a minor issue post delivery, which was quickly and efficiently resolved. Thank you.

Resposta da Online Opticians UK
Ignore the bad reviews!
Order received with 2 weeks , emails answered in a timely professional manner.

Resposta da Online Opticians UK
Excellent company..They re-glazed &…
Excellent company..They re-glazed & refurbished a favourite pair of glasses for me.. Ordering new lenses was easy, fill in the form, they send a postal bag, sent frames off, they were back within a couple of weeks.Their prices are fair. I would highly recommend this company, especially if you’re of older years🙂

Resposta da Online Opticians UK
Great glasses at a good price.
Wasn’t sure what to expect ordering glasses online but absolutely delighted with my glasses! Easy to enter prescription details and measurements given for frames helped make a good choice. I just wanted some bifocals for sewing and watching tv at same time and didn’t want to pay the prices my optician would charge.

Resposta da Online Opticians UK
I should have read the bad reviews BEFORE ordering!
I should have read the reviews of others before ordering from this website. 3 weeks after an order for simple varifocals, I have not received my glasses (which I desperately need) or any order updates. Requests for information have been ignored or met with defensive, stroppy responses. Awful after spending £400.
UPDATE: the tone of this company's correspondence is singularly bad. See the response below calling me 'disgusting' for leaving bad reviews fro bad companies like his. I had to press hard to get them to cancel my order after 3 weeks of sitting on their hands. They wanted to charge me 70% of the cost! Still no refund. Dispute opened.

Resposta da Online Opticians UK
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