onlocationexp.com Opiniões 458

TrustScore: 3.5 em 5

3,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

OnLocation proivided a once in a lifetime experience for us. Ford and Franco were the defintion of exceptional service. The perks included in the package we received were executed flawlessly. There wa... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Horrible experience with this company for the world cup, impossible to get in touch with someone who is from the USA and always get someone who cannot understand or deal with the situation. God kno... Ver mais

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Classificada 5 em 5 estrelas

Steve Furgal is the perfect host for this type of experience. He knew just the right places to go to ensure that his guests had an amazing experience. Can’t say enough positive things about the AO... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Almost failing to deliver on a once-in-a-generation experience Where we started - We booked premium hospitality through On Location for the Scotland vs Morocco FIFA World Cup match at Gil... Ver mais

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Informações de contacto

3,7

Aceitável

TrustScore: 3.5 em 5

458 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Classificada 1 em 5 estrelas

Overall, would not use this tour operator

Because I cannot leave zero stars, I have to leave 1.

The online web experience to actually get signed up for our trip was a disaster, but we were not sure of our tour excursions till we actually arrived in Ireland. We had been signed up for a year.

18 de agosto de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Sue,

We're very sorry to hear of any disappointment you had with the pre-event booking process for excursions. We emailed all guests when these were made available as well as included folks selections in the itineraries. Our Guest Services team is also always happy to help clarify any confusion! We will pass this feedback along though and we hope you had a great time once in Ireland.

Classificada 5 em 5 estrelas

Great customer service

Great customer service. Friendly people. Sets up a nice experience at the event.

15 de março de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Thank you, Kevin! We hope to host you again soon.

Classificada 1 em 5 estrelas

When challenges arrive

When challenges arrive, representatives should be available to talk to. No emails, which it what on location required.

18 de agosto de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi there,

We are very sorry to hear if you were unable to reach us. Our Guest Services team is available Mon - Fri 9am -7pm ET as well as Sat-Sun 10am - 5pm ET via email at guestservices@onlocationexp.com and phone at 800.591.9198.

Classificada 5 em 5 estrelas

Very impressed with our Ireland Experience with O n Location.

Very impressed with the level of organization that went into the planning and execution of our trip. Nice having a dedicated rep (Grace Cull) to answer our questions along the way. Thought we received good value for the trip in terms of the experiences we had: tours to Galway and Killarney, ISU-K State FB game and the Guiness Experience. Very helpful to have an online app to keep us informed of our schedule and events for each day. Transportation to all events was on-time. Tour guides were great. Feel like we got to see a lot of Ireland. Would recommend your company to everyone!

19 de agosto de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hello Jeff,

Thank you for taking the time to provide us with your wonderful feedback! We're so happy to hear you had a great experience with us in Ireland and that you found the app helpful. We hope you'll join us again!

Classificada 5 em 5 estrelas

Steve Frugal International Tennis Tours

Steve Frugal and his staff hands on service regarding each tour is unmatched!!! If you’re looking to travel the world and enjoy some amazing tennis tours, please consider Steve Frugal international Tennis Tours. This organization has thought of everything to make your experience enjoyable. They are extremely organized with all the details regarding your experience and tennis tour. Steve Frugal International Tennis Tours are the only way to travel to the tours!!!! #USOpen2025

1 de setembro de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

HI Cheryl! Thank you so much for your kind words!

Classificada 5 em 5 estrelas

Fantastic Madrid Open

My daughter and I had the most memorable experience in Madrid at the Mutua with the Furgals and other like minded guests. We enjoyed the Ritz, the tournament cars as our rides, great seats, amazing hospitality suites, tours at the Open and around Madrid and the Real Madrid soccer/futbol game. Highly recommended!

14 de setembro de 2024
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hello Dayna! We are so happy to hear you and your daughter had a great time with us. We hope you'll join us again soon!

Classificada 5 em 5 estrelas

Steve Furgal Tennis Experiences caters…

Steve Furgal Tennis Experiences caters to every need that a traveler would want. No matter how big or how big a detail may be everything is anticipated and planned. We had to worry about nothing from the time we expressed our interest to the conclusion of our trip experience. We were, and continue to be, totally impressed. We can’t wait for the next opportunity.

13 de janeiro de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hello Dennis! We're so glad you had a great time with us! Thank you for sharing this feedback, we can't wait to see you again soon!

Classificada 5 em 5 estrelas

The staff went above and beyond

The staff went above and beyond, making sure everyone was accounted for, and all questions were answered. Also the information that was relayed to us prior to, and when we arrived at the hotel regarding the Tennis package with all of the information needed while attending the U.S. Open was very helpful.

25 de agosto de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Leigh,

Thank you for your positive feedback! We're happy to hear the pre-event communication was helpful and that our team made your experience a great one.

Classificada 5 em 5 estrelas

Amazing Experience

My experience was better than i imagined. The hotel and shuttle were great. The hospitality at the stadium was a great place to hang out and meet new people.

10 de março de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Gerardo,

We're so happy to hear that your experience exceeded your expectations! Thank you for your positive feedback - we hope to host you again soon!

Classificada 5 em 5 estrelas

Excellent experience!

Great staff, quality accommodations, excellent tennis events! We’ve participated twice~ both trips were excellent in all ways!

20 de setembro de 2024
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

HI Brandi,

We're happy to hear that you enjoyed your experience with us both times! Thank you for your positive feedback!

Classificada 5 em 5 estrelas

Travel and experience World Class Tennis

I have traveled to many of the Steve Furgal International Tennis/OnLocation tours events. I have enjoyed all of my experiences with them beginning with booking the trip, the seat locations at the venues, hospitality, and welcome packages. I have met some incredible guests that share their passion and experience with tennis viewing and travel. The staff are friendly, helpful, kind and caring. My most recent experience was to return to Wimbledon which I did in July 2025. The seats, access to hospitality, timely information, and an overall first class handling of all our needs is why we continue to travel with Steve Furgal and his team of professional, dedicated and helpful staff. I can’t wait to take my next tennis vacation with Steve Furgal/On Location in the future.

4 de julho de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Joanna,

Wow, thank you for the positive feedback! We're so happy to hear that your experiences with our events have been enjoyable, from booking to hospitality. It's great to know you've met incredible people and appreciate our team's dedication. We value your continued trust and look forward to welcoming you on future tennis events.

Classificada 5 em 5 estrelas

Love the Steve Furgal tennis trips

Love the Steve Furgal tennis trips. Friendly staff and great seats and accommodations. The experience is great, easy, and will look forward to booking again.

3 de setembro de 2024
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi there,

Thank you for the kind review! We're thrilled to hear you enjoyed your experience with us and look forward to hosting you again in the future.

Classificada 4 em 5 estrelas

1st time at Wrestlemania & Onlocation made it more memorable

It was my 1st time to any major WWE event in US and it was Wrestlemania, so it had to be great. And booking with Onlocation made it even more worth it. The best experience was able to meet my childhood fav Bret Hart and get a pic with him and also seats at Raw & SD, which was the best surprise as I got the corner most seat at entrance ramp. Also the Golf with Miz event was amazing. Enjoyed every bit of it.

Just a request to share itinerary at least 3-4 weeks in advance so that we can plan more properly as there are so many things to do

19 de abril de 2025
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Rahul,

Thank you for your kind review! We're so glad to hear you enjoyed your experience and the package inclusions. We aim to make our experiences memorable so we are thrilled to hear we accomplished that for you. We appreciate your feedback regarding getting the itinerary sooner, and will be sure to pass this feedback along. We hope to host you again soon!

Classificada 1 em 5 estrelas

@onlocationexp trips, you better be aware

My bad for not checking out onlocationexp reviews before I contracted with them. If I’d read them first I would have used another agency, how they are typically more expensive and not hands on. I have not gone on the trip yet, hopefully it is better than the planning. If you are computer savvy, on top of e-mails, you might be ok. As I am almost 75 and used to a travel agency gearing your trip for you personally and making sure trip is all planned out- then don’t use @onlocationexp. We could not plan our flight thru them with their package so they end our trip in another city without transportation to the city we depart from and charge us for a motel room we cannot use. They will not cancel, or refund cost of motel. My biggest complaint is once you book with them, no more contact other than e-mails. You’re on your own. Let’s hope the trip is better than the planning.

4 de agosto de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Pam,

Thank you for reaching out to us here with your feedback! We are happy to help our guests with any questions or concerns they may have via phone at 800.591.9198 (ET) Mon - Fri: 9:00am to 7:00pm and Sat & Sun: 10:00am to 5:00pm or via email at guestservices@onlocationexp.com. Please feel free to contact us if you need any further assistance for your upcoming trip!

Classificada 5 em 5 estrelas

UFC Abu Dhabi

I purchased the UFC Abu Dhabi fight night Challenger package and let me say it was amazing, Staff on site were wonderful and helpful made our experience so smooth we were able to meet Multiple UFC fighters and get pics/signatures from them, It’s an experience i’d highly recommend to any UFC fan.

26 de julho de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Bader,

We're so happy to hear you had a great time with us! We hope you'll join us again at another event soon!

Classificada 1 em 5 estrelas

For anyone looking to work with on…

For anyone looking to work with on location - I worked with on location for EDC Las Vegas as a shuttle coordinator. While the actual experience working was fine and enjoyable, their company management was not. It took 2 months for my payment to be submitted due to management miscommunication and structure. During these two months I communicated through my on site representative and she tried her best to resolve this issue for me. However, their management team was the issue. After finally reaching out to their company email I got a response and my pay was submitted. HOWEVER, it was less hours than I had worked and at this point I didn’t want to keep going no back and forth. I don’t recommend work with on location due to that barrier of direct communication to the source, mismanagement, and lack of awareness. No one at EDC worked 8 hour shifts and I’m deeply disappointed. Not only are they scamming their customers, but their employees.

24 de julho de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hello Jennifer,

We are happy to hear your experience working on-site was enjoyable and do regret to hear of the issues you've experienced post-event. We truly value our team members and understand the importance of timely payment, which is why we strive to clearly communicate the timesheet process and deadlines to help prevent any delays. After review by our staffing department, it appears there were some timing and submission inconsistencies that contributed to the delay in processing. We understand this has since been resolved, and we apologize for any confusion with the time keeping process.

Classificada 3 em 5 estrelas

Windy hiccups

We were very disappointed in the fact that we could not do the VIP experience one of the days because of the wind. Wind is not unusual in Omaha, so I’m not really sure why you guys did not build a more stable building. We did get to do the fan experience the second day (we paid for 2 days not really knowing what to expect), but again, it was windy so none of the outdoor activities took place, so I’m not even sure what we missed out on. We were just happy to get to do the photo ops the second day. Extremely poor communication when it came to the cancellation of day 1.

21 de junho de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Noelle,

Thank you for providing this feedback on your experience from the Men's College World Series. We are sincerely sorry that the hospitality tent was closed on day one due to strong winds. Our team communicated this update to all affected guests as soon as the decision was made, via email and phone call, but we are sorry to hear you feel it was not better communicated. We will be sure to pass this feedback along, and we hope for the opportunity to host you again in the future.

Classificada 5 em 5 estrelas

Highly recommend VIP experience at NCAA…

Highly recommend VIP experience at NCAA Men’s College World Series. Provided convenient, air conditioned hospitality room prior to game start. Staff was friendly and helpful. Food was good and access into stadium was way better than regular stadium entrance. Worth the extra cost and would definitely do again.

13 de junho de 2025
Opinião espontânea
logótipo da onlocationexp.com

Resposta da onlocationexp.com

Hi Jim,

Thank you for your kind review! We're happy to hear that you enjoyed the VIP perks at the NCAA Men’s College World Series and we hope to host you again soon.

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