Opinions 4 Good Opiniões 254

Resposta da Opinions 4 Good

2/10/2019

Hi Maria,

You make us blush! Thanks for the kind words and thank you for being a valued member of the Opinions4Good panel.

Thanks again,
Ryan B. | Membership Communication Specialist
rbrander@op4g.com
Opinions4Good

Resposta da Opinions 4 Good

2/10/2019

Hello Charanjit,

Thanks for the kind words! We hope you continue taking surveys as an Opinions4Good panelist.

Have a great day,
Ryan B. | Membership Communication Specialist
rbrander@op4g.com
Opinions4Good

Resposta da Opinions 4 Good

27/09/2019

Hi Sue,

Thank you for the review! We will be issuing a (paid) Member Satisfaction Survey in the coming weeks. We would love to have you provide your feedback.

We look forward to acting on the information we gather and amending the user experience accordingly.

Have a lovely day and thank you for being a valued panelist at Op4G.

Ryan
Membership Communications Specialist
Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

27/09/2019

Hello Kelly,

I'm sorry you've had a frustrating experience. When a survey disappears, it could be for several reasons. Our IT department states that it can happen 1) if you double clicked on the survey link (each link can be clicked on only once); 2) if the client closed the survey because it reached needed number of completes; 3) if the client paused the survey because of some issue with it; 4) if your answer did not match what client was looking for and you have been disqualified (which doesn't seem to be the case here); or 5) you are trying to access survey from your cell phone instead of a desktop or laptop as we recommend.

We always advise our panelists to access their survey invitations as soon as possible in order to avoid survey being closed because needed number of completes got reached.

Additionally, "off-platform" surveys often ask for additional demographic data. On-Platform surveys are hosted by Opinions for Good, while Off-Platform surveys are hosted by our clients. Off-Platform surveys are a bit trickier for you to qualify for. Because we receive less information about the demographic requirements for Off-Platform surveys, we are less able to accurately connect you with a qualifying survey. As a result, Off-Platform surveys may disqualify you further into the survey than seems necessary.

We apologize for the inconvenience and are actively working to better target members with the appropriate surveys. In the meantime, feel free to contact me directly with issues at rbrander@op4g.com if you have any more questions.

Thank you for your patience and we hope that you continue to be a part of the Opinions4Good panel!

Best wishes,
Ryan B. | Membership Communications Specialist @ Op4G

Resposta da Opinions 4 Good

27/09/2019

Hi Marti,

Thanks for the review! Our panelists qualify for an average of 1/3 or 1/4 surveys. We are working on some updates to our platform that will allow us to better target individuals with surveys for which they will qualify. Stay tuned!

Thanks for helping Op4G make a difference!

Best,
Ryan B. | Membership Communications Specialist @ Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

27/09/2019

Hello Christina,

Thanks for the review on Trustpilot! We appreciate the feedback. And thank you for helping make a difference by supporting one of our more than 300 nonprofit partners. As a former nonprofit employee myself I understand that every dollar makes a difference.

We hope being an Opinions4Good panelist has allowed you to make a difference where it matters to you.

Thanks again,
Ryan B. | Membership Communications Specialist @ Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

27/09/2019

Dear panelist,

Thanks for the review! We appreciate your feedback and we are certainly happy your experience has been a positive one. We have a wide diversity of clients and so we typically have a survey for just about everyone!

Thank you for your continued support and for being an Opinions4Good panel member.

Best wishes,
Ryan B. | Membership Communications Specialist @ Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

26/09/2019

Hi Rita,

Thanks for the feedback. As a fellow survey taker on the platform, I understand how it can be frustrating if you keep getting disqualified from attempted surveys. Our typical user qualifies for about 1/3 or 1/4 surveys. For off-platform surveys, the criteria for qualification are often very specific and out of our control at Op4G. We encourage you to keep trying as we improve and refine the process by which we issue surveys to panelists . Stay tuned!

Thank you for being a valued member of the Opinions4Good panel!

Have a great day,
Ryan
Membership Communications Specialist | Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

26/09/2019

Hello Amber,

Thank you for the kind words!! We strive to provide the most transparent and easy-to-use panelist experience. I am also happy to hear that you've had a good experience with our customer support. We try to answer tickets as quickly as possible!

We appreciate your insights and thank you for being an Opinions4Good panelist.

Gratefully,
Ryan B. | Membership Communications Specialist @ Op4G

Resposta da Opinions 4 Good

26/09/2019

Sebastian,

Thanks for taking the time to review Op4G! ;) And thank you for being one of our top panelists!!
We hope you continue to be a valued member of our panel.

Cheers,
Ryan B. | Membership Communications Specialist @ Op4G

Resposta da Opinions 4 Good

26/09/2019

Hi Sarah,

Thanks for the positive feedback! We strive to make the experience as interesting and relevant as possible for our panelists. If you have any suggestions on payment methods, please email me at rbrander@op4g.com and I will look into it.

Have a great day and thanks for being an Op4G panelist!

Sincerely,
Ryan B. | Membership Communications Specialist @ Opinions4Good

Resposta da Opinions 4 Good

26/09/2019

Hello Hendrika,

Thank you for the kind words. We are happy that you're able to support your favorite non-profit while having fun! We are proud to have raised nearly half a million dollars so far for non-profits around the country. You're part of that success!!

Best wishes,
Ryan B. | Membership Communications Specialist @ Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

26/09/2019

Hello Bonita,

Thank you for the review! We endeavor to deliver surveys that are fun and informative for our panelists.

Have a lovely day,
Ryan @ Opinions4Good
rbrander@op4g.com

Resposta da Opinions 4 Good

26/09/2019

Hello Gale,

Thank you for the feedback, Gale! We have contacted our tech team and escalated the issue. We are actively looking into this issue and apologize for any inconvenience. If you have the Survey ID number (5 digit number), please email it to support@op4g.com and we will respond within 24 hours.

We hope you continue taking surveys as a member of the Opinions4Good panel!

Best,
Ryan | Membership Communications Specialist @ Op4G
rbrander@op4g.com

Resposta da Opinions 4 Good

25/09/2019

Hi Bonnie,

I'm sorry to hear about your negative experience. It sounds like we could have done more to expedite your payment. We have since changed our payout process to be paid monthly (last day of the month, next business day if that day falls on a Saturday/Sunday) at the $10 threshold. Any amount under $10 rolls over to the next pay period. Our terms and conditions (located here https://opinions4good.com/about/terms-of-use/) disqualify some members from receiving PayPal payouts if their accounts are flagged as being in violation. Usually these cases are arbitrated by one of our technical support staff and a decision is made after careful review. We are always on the lookout for fraudulent users in order to maintain the integrity of our platform.

We have also brought our average support ticket time down to under 24 hours. If you need to reach our support staff, please contact support@op4g.com.

Thank you for your lasting patience and we hope you return to Opinions4Good to lend us your insights once again.

Best wishes,
Ryan B. | Membership Communications Specialist @ Opinions4Good
rbrander@op4g.com