Very frustrating experience. My mum tried to send money from Bulgaria to the UK and she’d been asked to provide her bank transfers and name and card details just in case of money laundering. She provi... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Am avut o experiență excelentă cu Opal Transfer! M-au surprins plăcut atunci când m-au sunat sa îmi ureze La mulți ani de ziua mea, ceea ce demonstrează angajamentul lor față de clienți și atenția la... Ver mais
Recomand Opal Transfer. Am convins mai mulți prieteni să folosească această aplicație pentru a trimite bani și sunt foarte mulțumiți. Rapid și sigur,cu un schimb valutar foarte bun, tot timpul pest... Ver mais
A empresa respondeu
Opal Transfer este o companie serioasa, am fost reticenta la inceput dar am facut deja 4 tranferuri prin ei si totul a decurs perfect.Comisionul este considerabil mai mic decat transferul internationa... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
This is the place for your fast, safe, and easy money transfers. Opal Transfer has almost 23 years of experience in financial services and is powered by a community of over 350,000 active money senders and more than a million money receivers who transfer funds to and from 41 EU and non-EU countries. How does it work? You can simply use the Opal Transfer mobile app, website, or call us to send money over the phone. Call centre assistance is available 6 days a week in multiple languages to help with any questions you may have. Try and enjoy instant transfers in your language.
Informações de contacto
1 King William Street, EC4N 7AF, London, Reino Unido
- +44 20 7022 0995
- info@opaltransfer.com
- opaltransfer.com
4,4
Excelente
679 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 66% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I am using Opal transfer for a few years …
I am using Opal transfer for a few years now, and never had any issues. Fast , safe, low fees money transfer at a great exchange rate. Recently, I was in contact with Mariana from the Romanian team who was very helpful, polite, and professional.
I will definitely keep using them.
12 de dezembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Florin Pavaloaei, thank you so much for your great review! Your experience and opinion are important to us! Please follow us on Facebook and Instagram for the latest news and offers.
Best wishes from our team! <3
Ce-a mai buna aplicatie de pana…
Ce-a mai buna aplicatie de pana acum!ce-a mai avantajoasa si sigura!recomand 100%opal transfer!!!
7 de dezembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dragă Ramona, ȋți mulțumim foarte mult pentru opinia minunata! Experiența și părerea ta sunt importante pentru noi! Te rugăm să ne urmărești pe Facebook și Instagram pentru cele mai recente știri și oferte.
Cele mai bune urări din partea echipei noastre! :heart:
Здравей те искам да благодаря на всички…
Здравей те искам да благодаря на всички момичета с който съм разговаряла за това че са толкова мили разговорливи интелигентни и любезни
2 de dezembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Скъпа г-жо Добрева, благодарим Ви за страхотните думи, доверието и оценката. За нас е изключително важно да знаем, че услугите ни срещат очакванията на клиентите ни. Не забравяйте да ни последвате във Фейсбук и Инстаграм за последни новини. Бъдете жива и здрава!
The best service to send money
I have been using opal for many years for transfers, the best, safe and fast transfers only through the app. I highly recommend and very satisfied with their services.
30 de novembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Andra Stefana, thank you so much for your great review! Your experience and opinion are important to us! Please follow us on Facebook and Instagram for the latest news and offers.
Best wishes from our team! <3
Resposta da Opal Transfer
Dear Marcoci Lucia Ioana, thank you so much for your great review! Your experience and opinion are important to us! Please follow us on Facebook and Instagram for the latest news and offers.
Best wishes from our team! <3
The best service ever!
The best service ever!
Thank you Rumiana!
24 de novembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Daniela, thank you so much for your great review! We are so happy that you enjoy our services and that our lovely Bulgarian advisor Roumiana helped you🥰 For the latest updates and offers, please follow us on Facebook Opal Transfer and Instagram.
Best wishes from Opal Transfer Team! <3
Opal Transfer este o companie serioasă
Opal Transfer este o companie serioasă,cu personal amabil. Dacă dorești să trimiți bani cu comisionul cel mai mic și siguranță folosește cu încredere Opal Transfer
18 de novembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dragă Bursuc, îți mulțumim tare mult pentru recenzia excelentă!
Apreciem încrederea acordată Opal Transfer și ne bucurăm că serviciile noastre îți sunt de folos. Suntem mereu aici atunci când ai nevoie să trimiți bani celor dragi.
Pentru ultimele noutăți și oferte, te rugăm să ne urmărești pe Facebook Opal Transfer RO și Instagram.
Cele mei bune urări din partea întregii echipe!
Od wielu lat wysyłam OPAL i będę…
Od wielu lat wysyłam OPAL i będę wysyłać.
10 de outubro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Stanislawa Woznica,
we are so happy that you are satisfied with our services.
You can always count on us for your money transfers.
If you need our support, please do not hesitate to text us on WhatsApp or call us on +442072337777, our customer advisors team will be happy to speak with you in Polish.
You can enjoy our new campaign dedicated to our biggest strength - Customer support:
www.facebook.com/OpalTransferPL/videos/2921127368193534
Best regards,
Opal Transfer team
Avoid this money transfer company. Use Ria, it is more reliable
I made a money transfer through this company with the purpose of humanitarian help for food for Ukrainian army. They asked extra documents to prove income, bank statements and ID. After sending all the documents they refused the payment advising that it is against their T&Cs and ‘List of Banned Industries’ which is not published anywhere on their website and advised that this was because of the reason of the transfer and advised to change it. I have changed the reason, however they rejected the transfer again. Later, I have made another transfer to support my family as they are the victims of Russian aggression and I send them money regularly. Opal asked for more bank statements to "nail" it to the end and waive off questions they may have about my income (even though statements clearly show a lot of savings and they previously cleared questions to my income) and advised lengthy waiting times up to 4 days to get a reply from their manager. Talking to customer services gave an impression they were winding me up with the situation and intentionally were delaying money transfers, even though family help transactions in the past were processed same day. No T&Cs or reference to their ‘List of Banned Industries’ were provided or sent to me via email as promissed by advisor. Will never use this company again. All the good experience I had in years was blown out of the window with this poor customer service and lack of customer care. Lost a client...
8 de outubro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Ms Andriy Chemyrtan,
we are so sorry to hear that your experience with our company has not met your expectations.
We understand your stress and the need to support your country in such a difficult time for Ukraine.
Please, be informed, that Opal Transfer must screen their transfers against restricted regions, sanctioned persons, entities and banks, politically exposed persons and prior to processing the transfer, Opal Transfer must ensure that client’s activity or transaction is not involved in any of the Banned industries.
Unfortunately, we cannot send money to any military (e.g. army) forces. However, we are ready to send money for humanitarian purposes.
We would note, that due to the sensitive situation in Ukraine, we are doing our best to send as many transfers as possible, but additional information and/or documentation may be asked from you as a sender and/or receiver as a result of a more comprehensive transaction monitoring.
The list of Restricted regions, Sanctions lists and Banned industries is available on our website in the link below:
https://www.opaltransfer.com/blog/2022/03/latest-sanctions-that-financial-institutions-in-the-uk-must-apply
Opal Transfer rates
Hello,
Yesterday I registered on Opal platform, just to check the exchange rates and compare to other money transfer Companies, they are the best.
I am impressed :)
14 de setembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Rumen, happy to hear that, and thank you for your excellent review!
With Opal, you can transfer money quickly and easily from any device - laptop, or mobile by tapping Opal Transfer App. We are keen to assist you if you have further questions, so feel free to call or WhatsApp us at +44 2070220995, and we'll answer in your language.
For the latest updates and offers, you can follow us on Facebook Opal Transfer and Instagram. If you need any instructions, you can check our YouTube channel - Opal Transfer, for tutorials and more details.
Best wishes from our team!
Firma poniżej krytyki
Firma poniżej krytyki. Przez wiele lat wysyłałam pieniądze z konta firmowego i było dobrze a dziś po dokonaniu przelewu i rozmowie z panią z obsługi o godzinie 10;15 o godzinie 14-15 dowiedziałam się że nie mogę z takiego konta przelewac pieniędzy. Poinformowano mnie że tylko z konta osobistego i że pieniądze są mi zwrócone. Godzina 18;40 pieniędzy nie mam na moim koncie, złożyłam skargę po której dowiedziałam się że teraz to i z osobistego konta nie mogę przelać pieniędzy!!!! Mam I'm dać cały self assessment I cały wyciąg bankowy !!!! Mało tego nawet nie dostałam potwierdzenia że przelali mi spowrotem moje pieniądze !!!!!!!
13 de setembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Szanowna Pani Aneto, bardzo przepraszamy za niedogodnosci.
Czlonek naszego zespolu zaoferowal Pani wsparcie i wyjasnil telefonicznie jakie sa wymagania dotyczace realizacji przelewu. Zgodnie z Pani prosba zwrocilismy srodki na konto, z ktorego zostaly wyslane i w dniu dzisiejszym powinny byc juz dostepne. Zwroty bankowe sa dostepne na kolejny roboczy dzien, zasady bankowe nie sa przez nas kontrolowane, ale musimy sie do nich dostosowac. Droga mailowa wyjasnilismy Pani dlaczego jako firma autoryzowana przez FCA wymagamy dodatkowych informacji i dokumentow. Wyslalismy rowniez potwierdzenie zwrotu.
Regulacje nasze sa zawarte w Terms & Conditions, a dokument ten jest dostepny w App oraz na stronie interentowej - https://www.opaltransfer.com/en/terms-and-conditions.
Chetnie zrealizujemy Pani transfer po dostarczeniu przez Pania wymaganych dokumentow. Jestesmy gotowi, aby udzielic Pani pomocy, wsparcia i ulepszyc Pani doswiadczenie z nami. Prosimy o kontakt z naszym call centre lub przez WhatsApp pod numerem +44 2072337777.
Z powazaniem, Zespol Opal Transfer!
Big thanks for Indre and Ieva
Dieta Indre and Ieva I want to say many thanks for your great work,thank you for your patience with customers... Many thanks for you both. Eugenija
3 de setembro de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Eugenija, thank you so much for such a lovely review! It made our day, and we appreciate you taking the time to write it. 🥰 We are always here to support you with fast and easy money transfers and friendly advice.
For the latest updates and offers, please follow us on Facebook Opal Transfer, and Instagram.
Best wishes from our team!
Va recommend cu toată imcredrea
9 de agosto de 2022
Opinião espontânea
Resposta da Opal Transfer
Dragă Eugen, îți mulțumim pentru această recenzie excelentă! Ne bucurăm că serviciile noastre de transfer de bani îți sunt de folos și suntem convinși că recomandarea ta va ajuta și alte persoane să afle despre această posibilitate de a trimite bani rapid, ușor și ieftin în țară sau în alte state din Europa. Pentru a afla ultimele noutăți, te rugăm să ne urmărești pe Facebook Opal Transfer RO și pe Instagram.
Numai bine îți dorim!
Unfriendly customer services.
HERE ,THE QUESTION IS NOT WEATHER THE CUSTOMER COMPLIES WITH THE REGULATIONS OR NOT;WHAT WE CRITISIZE HERE:THEIR MANNER POLICIES AND WORKING MANNER..we have so many OTHER VERIFIED ACCOUNTS IN OTHER FINANCIAL INSTITUTIONS,THEY ARE ALSO authorized and supervised by the Bank of Lithuania, and THOSE COMPANIES operate according to European Union laws. THE OTHER COMPANIES help THEIR customers to make fast, easy, and low-priced money transfers across Europe and provide THE CUSTOMERS with a safe environment for their transactions MUCH BETTER THAN OPAL TRANSFER!. Therefore, every client who passes the mandatory verification requirements in the UK easily because of their efficency; ever customer can benefit from THE OTHER COMPANIES services MUCH BETTER THAN THE OPAL TRANSFER SERVICES.THEREFORE THEY WONT CHOOSE the opal transfer,unnecessary, BECAUSE OF THEIR AILING SERVICES AND INEFFICENT SERVICE MANNER AND INADEQUTE POLICIES..
Unfriendly customer services.. INADEQUATE APPROACH IN ACCOUNT OPENING REQUESTS.. IMPROPER POLICIES AND RULES.. STAY AWAY. YOU CAN FIND BETTER ONE ON THE NET
6 de agosto de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Ismail, we have communicated your account situation to you each time you have contacted us, both in writing and by telephone. And every time, our team answered your questions and concerns professionally and with courtesy, and in the same manner we communicate with every person who calls us.
Unfortunately, you didn't comply with the existing security checks; hence we cannot offer you an Opal Transfer account.
Please, be informed that Opal Transfer EU, UAB is a money transfer company authorized and supervised by the Bank of Lithuania, and the company operates according to European Union laws. We help our customers to make fast, easy, and low-priced money transfers across Europe and provide them with a safe environment for their transactions. Therefore, every client who passes the mandatory verification requirements in the European Union can benefit from our services.
We wish you well and witty choices further!
Opal Transfer Team
Fantastic service
Fantastic service.
I have been with Opal transfer for few years now and I never have any problems. Its a company you can trust.
Pati
16 de julho de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Patrycja, thank you so much for your great review! We are so happy you enjoy our services, and your lovely words made us float on cloud nine. 🥰 For the latest updates and offers, please follow us on Facebook Opal Transfer and Instagram.
Best wishes from Opal Transfer Team!
I highly recommend
Polecam każdemu firmę Opal Transfer, której jestem zadowolonym klientem od wielu lat. Dziekuję pani Darii za profesjonalną i bardzo miła oraz kompetentną obsługę.
I recommend Opal Transfer to everyone, of which I have been a satisfied customer for many years. Thank you, Mrs. Daria, for a professional and very nice and competent service.
8 de julho de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Zbigniew, thank you for your excellent review and your loyalty! You made our week so much brighter! We deeply value your experience with Opal Transfer and your opinion, and we are happy to hear that you are satisfied.
For the latest updates and offers, please follow us on Facebook Opal Transfer PL.
Best wishes from our team!
Everything just perfect
Everything just perfect! I'll use it again! Many thanks to Ieva :)
28 de junho de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Arminas, thank you so much for this great review! Your experience and opinion are important to us, and we are happy that you are satisfied with our services and customer support. Please follow us on Opal Transfer and Instagram for the latest news and offers. Best wishes from our team!
Excellent services
Excellent service, you are the best! Thanks for everything. The best and easiest way to send and receive money.
27 de junho de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Andreea, thank you so much for your kind words! This made our Monday shine brighter! We are grateful to you for choosing our service and for your trust. Please follow us on Opal Transfer (RO) and Instagram for the latest news and offers. Best regards from our team!
Excellent service 👏 👍 👌
20 de junho de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Aisha, thank you for your great review and kind words! We value your experience with us and your opinion. Please follow us on Facebook Opal Transfer, and Instagram for the latest updates and offers.
Best wishes from us!
Excellent customer service
Excellent customer service
Very helpful
Highly recommended
Thanks
14 de junho de 2022
Opinião espontânea
Resposta da Opal Transfer
Dear Ruben, thank you for your excellent review and taking the time to write it! We are happy to hear that you are satisfied with our money transfer and customer service. We appreciate your trust. Please follow us on Facebook Opal Transfer, and Instagram for the latest updates and offers.
Best wishes from us!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
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Leia mais sobre como processamos as opiniões na Trustpilot.
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