OpenRoad Lending Opiniões 

1946
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Very easy process and always has a person available for questions and concerns! They handle all the hard work for you 👏

Classificada 1 em 5 estrelas

Bait offer sent per e-mail that then requested only the trim level and mileage for my vehicle. They came back over the phone with over a 3% higher interest rate and monthly payment exceeding another $... Ver mais

Classificada 5 em 5 estrelas

I will say I’m a satisfied customer. My refinance experience was good and very swiftly. All was done and taken care of in a week with payout and all. Glad to be saving some money on lowering my car pa... Ver mais

Classificada 5 em 5 estrelas

I would like to personally thank Open Road Lending for making my refinance as seamless as possible. From start to finish everything was handled with the upmost professionalism. I didn’t get the saving... Ver mais

Informações sobre a empresa

  1. Serviços financeiros não bancários
  2. também em
  3. Consultor financeiro

Informação fornecida por diversas fontes externas

Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad Lending is your auto loan specialist assisting you in finding the best auto loan terms for your new or used car purchase or by helping you save money by refinancing your existing vehicle. Headquartered in the Dallas/Fort Worth area and chosen as one of the Best Places to Work by the Dallas Business Journal, we provide loan products to customers throughout the country and our staff has helped tens of thousands of consumers just like you get into the car or truck of their dreams. With OpenRoad, you are in the driver’s seat when it comes to the full details of your loan. No hidden costs, no application fees – just a great rate, easy process and award-winning customer service experience to help you along the way.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,0

Todas as opiniões

(1946)

7 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Fast and simple process along with excellent communication

Allison Donaldson was extremely helpful with my refinance application. She would consistently reach out by phone and email whenever there was an update or if OpenRoad needed extra information from me. I have a busy schedule so I appreciated her using multiple avenues to get in contact with me to keep me up to date. The process was fairly quick and very simple.

20 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

This was my first time refinancing my…

This was my first time refinancing my vehicle and Open Road helped me with everything. Maria made it so easy and was very quick to answer any questions I had. This process was easy and I felt comfortable til the end of the processing. Thank you so much!

3 de abril de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Worst company to ever try to refinance…

Worst company to ever try to refinance through. Received their pre approval letter through the mail off lower rate and smaller payment. Showed me saying over $110 a month. Applied through the site with the offer code for the loan and was approved. Called the next day to be told that my rate was DOUBLE what they offered and even 3.5 percent HIGHER than my current rate. Like what??? Why even send out something that is false representation! I understand the rates aren’t set on their pre approval letters. But if you’re going to promise some type of savings and then when people take the credit hit say actually you’re rate is HIGHER than you’re currently paying? That’s a scam. Do not send out pre approvals if the rate you offer once the application is filled out isn’t AT ALL lower than your current one. A waste of time and a credit pull. THEN when our call to opt out of these pre approval letters they want your social? Why? You shouldn’t need my social to opt out of a letter in the mail if you didn’t need it to send me these scammy false rates? That’s sketchy in itself.. I have no idea how they’re accredited through the Better Business Bureau. I’d stay away if I were you, cause I wish I did.

5 de março de 2023
Opinião espontânea
logótipo da OpenRoad Lending

Resposta da OpenRoad Lending

Thanks for your comments Dana and I am sorry that we were not able to assist you at this time. The pre-approval is based on the information we have at the time we issue it. There are certain things about you and your loan such as your income, the vehicle year model, mileage and your vehicle’s value which we don’t know until you apply. Those things could impact the final credit decision. Sorry again that we were not able to assist you and we wish you the best of luck. The OpenRoad Team

Classificada 1 em 5 estrelas

STAY AWAY FROM COMPANY

STAY AWAY FROM COMPANY! Worst company that lies and scams you. Was told I was preapproved for double the amount the final payment was for. Each time I talked to someone the amount of savings I was told was cut by $10-$25 each time going down to half the amount of the original. Then on top of that they tell you that you are given a complimentary dent removal service for small dents. Which they then charge you for. I pay $2000 a year in insurance, I do not need to pay for some crap dent repair I was told was complimentary. I lost over a year of payments I made just to save a tiny amount, half than what I was told and then was scammed and lied to about about free services that they then tack onto your payment so they can make even more money. You lose valuable payments you make, take a hard credit hit only to save a small portion of what you are told at the beginning. They are a lying scammy company.

14 de fevereiro de 2023
Opinião espontânea
logótipo da OpenRoad Lending

Resposta da OpenRoad Lending

Thanks for your comments Alexander and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communications we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Depending on when you purchased the plan, the paintless dent repair policy you agreed to purchase is fully cancelable and refundable Cancellation instructions are on the contract you signed which is part of your final loan documents. Our team will be happy to assist you with that if you like. Wishing you the best, The OpenRoad Team

Classificada 5 em 5 estrelas

Great company!

Shawn Kent made the process so easy! I have a busy schedule so it’s a bit hard for me to reach my phone. But he was patient and down to the point. 10/10 service thank you!

15 de fevereiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible experience

Horrible experience. Supplied all the documents they wanted then they came back at the last minute and said they would need different documents. Would not recommend in the least

13 de fevereiro de 2023
Opinião espontânea
logótipo da OpenRoad Lending

Resposta da OpenRoad Lending

Thanks for your comments and I am sorry you didn't have a good experience with us. Our system keeps detailed notes on all communication we have with our customers so I will be sure to look at your deal and communicate with our team so we can do better next time. Hopefully the money you save on your new refinanced car loan will help make up for the inconvenience. Thanks again from the OpenRoad Auto Loan Savings Team

Classificada 5 em 5 estrelas

Smooth Transition

Process was easy and my rep was with me patiently explaining things every step of the way. I would definitely recommend OpenRoad Lending to anyone.

9 de janeiro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Waste of time

Waste of time. Supposed to help people with lower credit scores get refinancing, but you don't. Save you 3-5 hard credit inquiry points and find another place to help. Shame on Credit Karma for saying I had a good chance of approval.

12 de janeiro de 2023
Opinião espontânea
logótipo da OpenRoad Lending

Resposta da OpenRoad Lending

Thank you for your comments, we regret that we were not able to assist you at this time. Your frustration is understandable. Sometimes a change in your credit as reported by the bureau (after submitting the application) or a verification that turned out to be different than originally submitted can cause a change in the credit decision. Sorry again that we were not able to assist you and we wish you the best. The OpenRoad Team

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