Optical Express Ireland Opiniões 

Having had a bit of a time with it after unsuccessful surgery - I want to report, I have had corrective surgery and I now have great vision. The practitioners I got to know over the two years since the first attempt really looked out for me in the end and it was definitely worth sticking with it!! Thank you!!

Brilliant service from start to finish! All of the staff are personable,friendly and very competent. I am delighted with my surgery and aftercare!
Highly recommend to anyone thinking of getting laser eye surgery to go with Optical Express Tallaght.

I had Lens Replacement surgery in March and I could see from day one but did air that the left eye didn’t feel the same as the right and the only way I could describe the issue was like I had grit in the eye and the distance has got worse. You receive 5 post operation consultations and I used three of these for the issues raised from day one that my left eye was painful and the other two were booked over the phone and not received which means now I have to pay for any consultations even though the original raised concerns about my left eye was from day one. On my last consultation I was advised I require laser but will have to wear contact lenses as requested to see what laser treatment will be required but this will cost me a further £200 even though it wasn’t advised by the consultant and is part of the consultancy that is on-going I still have to pay. If the issue was resolved as it was part of the original operation and the values of customer care and the cost of the procedure was taken into account rather than always trying to take more money off me I would have been happy with the process. I have had to log a complaint which will take another 3-4 weeks and without doubt at additional cost to me and without a finish line in sight (excuse the pun) I have no choice due to the discomfort to continue to finance the consultancy appointments to conclude. Please just please be aware of the hidden charges and the on going cash cow of the business trying to take hundreds and hundreds of pounds from you that should have been part of the duty of care from day one of on-going complaint, I’m now in no man’s land with this issue reported straight away with the comments from Optical Express, this was in your terms and conditions, not sure how they sleep at night.

total false advertising by Optical express. they advertise laser surgery from €895 per eye, depending on your prescription and that cost will be determined at your consultation.
I get a call before my consultation and i am advised that it is €1495 per eye, i question and am told 'no one ever qualifies for the €895 price' !!!! -why advertise this if it is untrue? i then queried my healthcare discount as it states on their website 'VHI members are entitled to a 15% discount on laser eye surgery' - surprisingly that is also false!! told i wouldn't be spending enough on my treatment to get the 15% discount ?? doesn't say that anywhere. AVOID as they are scamming customers on their false costs and discounts

I have had extreme short sightedness since birth, which was getting worse and the NHS wouldn’t touch me until cataract eventually caused blindness which was imminent. So at the age of 59 I decided to take the plunge and have lense replacement treatment privately despite the cost.
I read up a lot prior to going ahead with Optical Express but am pleased I chose this company.
Although it is undoubtedly a business run to gain your money, I found that the staff were really professional and supportive. I was given retinal scans due to my complicated eyes which was completed at my request at my local optical express instead of having to venture to Harley Street. I also came down with covid a week to the day of my operation and they hung onto the last minute for 2 negative tests instead of the stress of cancelling and causing all sorts of logistical problems for me. Nicola was amazing!
On the day of the op again the clinical team prior were very attentive and the surgeon (Demetri) who I had met previously again talked me through how the procedure would work giving me every confidence in his skill set. Once in theatre, I was put at ease, we had some nice jazz playing and although I chose to proceed without sedation it was available at all points should I change my mind. The procedure took approximately 7 mins per eye and I felt no pain at all only a slight tugging sensation which I had been prepared for. Once finished I was sat up and could already see the staff I hadn’t been able to identify as anything other then a fuzz and on being escorted from the theatre could then see Dimetri and my husband at the end of the corridor waiting for me. Really incredible feeling!
I was a little queasy after the op and if I have 1 crtitic it would be that I was rushed from the recovery room too fast. ( I think the mission is to move the patients along like a conveyer belt) however, this was rectified after 5 mins as I felt poorly and my blood pressure was low. A senior nurse quickly provided a cup of tea and some toast together with a lounger chair and a rest.
My sight was amazing from the word go, I can now see distance and detail like never before and would highly recommend this treatment. I will never be without glasses as I have an astigmatism and very complex eyes but to be able to see without glasses, to walk around and have varifocals for work and reading is incredible. To have a choice of frames in an opticians is amazing, this has never been available to me and to pay a quarter or less for my glasses is well worth the expense of the op. I am now 3 months down the line and Optical express have changed my view and my life.

I arranged a consultation and within a week I had my eye surgery. What a life changing experience,I have wore glasses since a young child, I could see immediately after, no pain, watery eyes or itchiness after. It has changed my life. Colin and the whole crew working there are just fantastic in every way. I was completely at ease talked through every stage. I would highly recommend Optical Express Hainault House in Tallagth Dublin. Thank you again to everyone working there your all wonderful

Very friendly and helpful staff with lots of experience and gave clear good advice especially Adam Stuart who was very helpful and explained the whole process

Rating: ★☆☆☆☆

I am writing this review to express my extreme dissatisfaction with Optical Express and the laser eye surgery I underwent in 2015. Despite their claims of being a reputable provider, my experience has been nothing short of a nightmare.

After the surgery, I was left with a host of vision problems that were not adequately addressed by Optical Express. Firstly, I now require glasses to see properly, which defeats the purpose of the surgery. Additionally, I developed an astigmatism in my right eye, causing further visual distortions and difficulties. I have immense trouble perceiving white objects against a dark background, and now even have 'visual snow' and dark shadows in my right eye when looking at anything bright which causes me to have severe headache and petrifies me. Moreover, I have been suffering from dry eyes upon waking up, forcing me to spend my own money on expensive eye drops for the past eight years.

My attempts to reach out to Optical Express for assistance during the aftercare period were met with negligence and unresponsiveness. They failed to address my concerns and misled me about the healing process. It became apparent that their focus was solely on financial gain, rather than ensuring patient satisfaction and well-being.

The recent response from Optical Express, claiming that the issues I am facing are solely due to natural changes over time, is unacceptable. These problems have significantly affected my quality of life and are indicative of substandard surgical outcomes. The suggestion that I pay for further procedures and consultations, after having already spent a substantial amount on the initial surgery, is nothing short of a money-making scheme.

I implore anyone considering laser eye surgery to think twice before trusting Optical Express. Their lack of accountability, inadequate aftercare, and dismissive attitude towards patient concerns have left me deeply disappointed and frustrated. I hope that sharing my experience will serve as a cautionary tale for others and encourage Optical Express to improve their services and take responsibility for their actions.

It is crucial that potential patients are aware of the risks and shortcomings associated with Optical Express. Seek out other reputable providers and thoroughly research your options before making any decisions regarding your vision health.

I sincerely hope that no one else has to endure the same ordeal I have faced with Optical Express.

I had the nose pads on my glasses replaced at the Gyle store.
Excellent service. Very quick and professional and pleased with the results.
Would recommend for all your optical needs.

Had lens replacement surgery in Glasgow thanks to the team in edinburgh,thanks to Paul and liz,they got me a quick appointment in Glasgow for my surgery where Dr David teenan and his team took over,the professionalism of all both in edin/Glasgow is second to none thank you all for such a pleasant experience 47 days from start to finish back driving my taxi and I'm 71 years old you saved my career

Had multi focal lens replacement surgery in Chelmsford branch. Initially ok but soon suffered from fogging and photophobia (night and daytime glare) which is getting worse. I now need sunglasses Indoors as well. Was told a YAG was necessary in both eyes to clear the fogging. Surgeon agreed to Yag one eye per separate visit and extend my after care accordingly. Had the first Yag but now ignoring all requests to arrange the second. Another of their opticians stated I may need the multi focals changed for clear lenses to stop the glare. Suggest to get anything they offer in writing.
I’ll be going legal in a few days if I'm still being ignored after a recent stumble and hospital trip to A and E.
Recent legal case for similar sight issues cost Optical Express 500k. Check out the Imperium Law case. The Mirror investigation and many others online.
Don’t be fobbed off people.

I had cataract surgery done on my right eye, the staff at St Vincent St Glasgow were brilliant, very attentive and caring and that also goes for the staff at the shop on Union St Aberdeen, they couldn't have been more helpful if they tried. As I was very concerned about the eye treatment the staff put me at my ease from the word go, it was a very painless experience. Thank You.

0 stars, closed my local branch and didn’t inform only found out when I ran out of contact lenses apparently it is illegal to wear contacts if you have not had a check within 12 months I had been wearing mine for 14 months, no duty of care! Lied to repeatedly from call centre staff and instore staff currently fighting for my prescription to be sent to me so I can go elsewhere disgusting customer service, they obviously do not care about there customers, only profit, go elsewhere for eye care as they don’t care

Found the consultation process very impersonal. The 'presurgery expert check' was a lady in a call centre reading off a script who couldn't even answer my questions about if it is ok to take a betablocker on the day.

Then my surgery was cancelled on the day only just hours before. The lady who called was unapologetic and said that the head office will hopefully call me to rearrange some time, not very reassuring.

I visited the johnstone branch on the 20/2/23 for my routine eye check the staff were all very helpful and polite so thank you all very much see you next time
Ellie hay

Booked a cataract lens survey , went to oxford from wallingford and the lab technician was off sick. They didnt bother letting me know, a day off work! Nice manners

I haven’t been happy with my last pair of lenses and trying to get the problem resolved is impossible, I have received the wrong lens and subsequently sent, only to receive the wrong lenses again, despite my best efforts over months and contract with them for many years, they clearly don’t want my business, no one is interested and eye strain is becoming the norm!!

Eye surgery 13th June 2018
Optical Vision in Exeter Devon UK my prescription was -5 or -6 per eye
Had the surgery paid 4k
1 year aftercare included
Had eye appointments 1 week, then 3 months check up etc

My vision starts getting blurry 05/02/2020
I go to optical express they say it's dry eyes- even though report says right eye -0.50 left eye -0.75
I pay £50 for check up

I try eye drops for a while
Migraines start around this time start of covid- I go to doctor he says I should go for eye appointment

I go to Specsavers 27/11/2020 my vision was 0.75 per eye they say I need glasses

Eyes seem to get worse even when using eye drops
I go to optical express for another eye appointment explain what has happened they offer a free appointment on November/ December 2022

They say my vision has changed and they offer me a free consultation on 14th November 2022 to see if my corneas are thick enough for further surgery

They contact me later on to say it's not free and that I'd have to pay £100 I refuse and ask to talk to head office and complaints department.

I go to Specsavers 24/11/2022 for an eye test they say my vision is -1.50 each eye. I buy glasses

Optical express head office call me 20 working days later explaining that policies say 1 year guarantee cover only and that there's no compensation, no discount on further surgeries I tell them I'm not happy they don't do anything to help.

I have been wearing glasses or contacts 20 years now and wanted to get laser eye surgery.
From the second I filled in the form looking for a pamphlet to be sent to me I was hounded by a sales call centre, I took the first call, explained I was at work and filled in form on my break and could I reschedule the call for when I was finished work. Despite agreeing I got 7 missed calls in the next 4 hours.
Like a fool I still made an appointment for the Newbridge store for a suitability appointment.
The optometrist was rough and rude. He accidentally poured too many of the drops they use into my eye and When he shone the light into my eye I blinked away a tear that formed and he loudly gave out to me saying it was ‘uncooperative’ of me.
After my appointment I requested an appointment with the surgeon as I had questions and concerns that the optometrist couldn’t answer. They booked me an appointment with the surgeon in Tallaght, but called several times to cancel and rebook in the next 24 hours. at this point there was no way I was going to go with a company that was so unprofessional from the get go and went to another laser clinic in a Dublin private hospital who were far more professional (and cost less per eye). I do want to say the girl who greeted me in Newbridge and looked after me (Rebecca) was absolutely fantastic, she’s the only good thing about this company and she deserves credit for that.

I have now been waiting nearly 2 years for my surgery and just today cancelled .
They after nearly 2 years said they couldn’t give me a date .
Never kept me informed as to what was happening.
Just took my deposit and left me waiting.
Ask how long surgery is going to be before booking
Never again .