Optimum Nutrition UK Opiniões 

130
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I decided to go direct to Optimum Nutrition when prices elsewhere became too much and to my surprise they have discounts for buying in larger quantities. They have my favourite product which is delici... Ver mais

Classificada 5 em 5 estrelas

I am really impressed with the Optimum Nutrition Vanilla High Protein Shake. It has a really nice, smooth taste and a perfectly creamy texture. I love that it is not too sweet, making it very easy to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great product - for someone who hates the taste of protein powder and protein products, this really does just take like squash. Tastes great, will definitely be buying more of it. Highly recommend to... Ver mais

Classificada 1 em 5 estrelas

I ordered Protein on 21 July with wrong address delivery. Moments after purchase I realised address is wrong. Emailed customer support as they not available via phone. They reassured my parcel will be... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de vitaminas e suplementos
  2. Serviço de fitness e nutrição
  3. Loja de produtos de nutrição desportiva

Escrito pela empresa

Optimum Nutrition. Setting the Gold Standard in Sports Nutrition. For more than 35 years, Optimum Nutrition has been dedicated to providing athletes, fitness enthusiasts, and active individuals with the highest quality sports nutrition products in the world. Recognised globally as The World’s #1 Sports Nutrition Brand, Optimum Nutrition is trusted by millions of customers who strive every day to achieve their health and fitness goals. Our philosophy is simple: quality you can trust, products you can rely on, and results that help you perform at your best. From our state-of-the-art production facilities, we control every stage of the manufacturing process — from sourcing premium raw ingredients to rigorous quality testing — ensuring that every product meets our uncompromising standards. Best known for Gold Standard 100% Whey, the world’s best-selling whey protein powder, we also offer a wide range of products to support performance, recovery, endurance, and everyday wellbeing. Whether it’s protein powders, pre-workouts, creatine, or vitamins and minerals, each supplement is formulated with science, innovation, and the needs of active people at the forefront. At Optimum Nutrition, we are proud to support both professional athletes and everyday consumers. Our mission is to empower everyone to unlock their potential through safe, effective, and great-tasting nutrition. We continually invest in research, education, and innovation to ensure we remain at the forefront of sports nutrition. When you choose Optimum Nutrition, you choose the Gold Standard in quality, trust, and performance.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

130 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(130)

130 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

When I started training finding the…

When I started training finding the right protein was an issue , tried few other protein powders that was hard to mix and Heavy to drink . But when I tried Gold standard whey protein found best whey protein in UK market, very easy to mix and much easier to drink.
Very good customer service friendly helpful and pleasant staff, I never had any complaint about the product quality and service and on time delivery.

22 de janeiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Performance Nutrition and recovery

Super fast delivery, next day now! Products are great, lots of choices and flavours to choose from. From a leading nutrition and performance brand, I wouldn’t expect anything else, that’s why I don’t go anywhere else. Been using their products for years and have always got great results with superior recovery. Would definitely recommend if your health, wellbeing, body and recovery are your goals.

6 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

So impressed with this company.

I’ve been using this product for years but first time I’ve ordered direct from the manufacturer.
I am so impressed. The price was great. Next day delivery was fantastic with an hour allotted delivery slot, super impressive.

3 de fevereiro de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Superior quality products !!!

I use products from this company for a while now and it has never failed the expectations. High quality products delivering a great result if combined with consistent and disciplined training.
Definitely would recommend to anyone who values quality and wants to achieve great results !!!

27 de janeiro de 2026
Opinião espontânea
Classificada 2 em 5 estrelas

Package seal doesn't work

I bought the 4.5kg of whey protein so I can have it for a long time, and although the protein itself is of great quality (absolutely the best), the packaging just doesn't seal properly.
I tried it in all possible ways, but it's just faulty and will not stick no matter what. It's a pity, because now I have to use other ways to close it and it's definitely not air-tight. You should review your production line because something is not working well.

30 de janeiro de 2026
Opinião espontânea
logótipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hello Andre,

Thank you for letting us know, and I’m really sorry you’ve had to deal with this.

We completely understand the situation, and we really appreciate you taking the time to point it out. We’ll make sure your feedback is passed on to the right team so we can work on improving this moving forward.

If there’s anything else you need, we’re here to help. Wishing you a lovely day ahead!

Classificada 1 em 5 estrelas

My order hasn't arrived

My order hasn't arrived, I ordered it a week ago!

26 de janeiro de 2026
Opinião espontânea
logótipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hi Samuel,

Thank you for reaching out to us, and apologize for the inconvenience.

Unfortunately, it looks like your package was returned to us, since the delivery was not successful. A refund has been processed for you.

​Thank you for your understanding. You can of course place a new order, and we're here to assist you further.

Classificada 2 em 5 estrelas

Recommended but electric blue colouring unecerssary!

The product was recommended for its benefits and effectiveness but I have to say why on earth do they need to put an electric blue colouring in it? Adding silly colourings for no benefit? Don’t think I can use it as it contains this which I had no idea about when I purchased.

1 de fevereiro de 2026
Opinião espontânea
logótipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hello Nicholas,

Thank you for your message, and we’re really sorry for the inconvenience.

We completely understand your concern and we will definitely escalate your feedback to the relevant team.

To make sure we pass this on accurately, could you please confirm which specific product this is regarding?

You can reach out to our customer support team via email, and we’ll make sure your feedback is properly reviewed.

Wishing you a wonderful day ahead!

Classificada 5 em 5 estrelas

Fast Delivery, Great Taste & Long Expiry

Ordered Optimum Nutrition on the evening of Friday 23 January and was really impressed with the speed — shipped on Monday and delivered on Tuesday.

The tub arrived completely sealed and intact, with a great expiry date (almost 2 years). I ordered the Extreme Milk Chocolate flavour: there’s a very slight sweetener taste, but nothing overpowering, and the overall chocolate flavour is actually really good. Mixes well and goes down easily.

Very happy with both the product and the service — would definitely order again.

27 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Horrible Delivery Service and customer support

My order, which was scheduled for delivery on Thursday, 22/01/2026, has still not reached me. I would like to highlight the issues I have faced so far:
Thursday:
I was informed that the courier could not deliver my order as “no one was present.” This is incorrect. I live in a student accommodation with a 24/7 reception, and no delivery attempt was made. I also did not receive any call from the delivery agent. I was then notified that my parcel had been redirected to a collection point nearly 50 minutes away from my address. After calling customer support, I was told the parcel would be redelivered on Monday.
Monday:
I waited for the parcel, but instead received another notification asking me to collect it. When I contacted customer support, the call was disconnected after a long wait. I called again, and after another delay I was informed that the delivery driver had not picked up my parcel for redelivery on Monday. I was assured the matter would be escalated and the parcel would arrive on Tuesday (27/01/2026). However, today I received the same collection email once again after which i called the courier again and they said the goods are now being returned to sender.

I tried Optimum nutritions help desk number but the automated voice told me that they have suspended calls and i should email them. I have sent but 2 emails and i have not gotten any response on their end whatsoever.

This experience has caused significant inconvenience and highlights major issues with communication, delivery accuracy, and customer support. I request that this matter be investigated urgently and that my parcel be delivered to my address as originally scheduled.

27 de janeiro de 2026
Opinião espontânea
logótipo da Optimum Nutrition UK

Resposta da Optimum Nutrition UK

Hello,

Thank you for taking the time to share your experience, and I’m truly sorry for the delay and the frustration this situation has caused.

I also want to apologise for the delay in our response. Your emails were not ignored; our team has been actively working in the background to resolve this and has already escalated the issue with the logistics company. According to the latest update, your parcel is expected to be delivered today.

If, for any reason, the delivery still doesn’t happen, please rest assured that you will not lose your money. We can request the parcel to be returned to us and will be more than happy to arrange either a replacement or a full refund — whichever works best for you.

We genuinely appreciate your patience, and we’re committed to making sure this is resolved properly for you. If you need anything else, we’re here to help.

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