Banner for OrbitRemit

OrbitRemit Opiniões 34 068

TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I am a long-time customer, and I have always found the user experience to be good – for example, whenever I have had a query, the response time has been fast and courteous. However, in the past I have... Ver mais

Classificada 5 em 5 estrelas

The Orbit Remit service is excellent. I've completed 100s of transactions and have been very happy. On a very rare occasion when I had a problem their customer service has been superb so you can have... Ver mais

Classificada 5 em 5 estrelas

it was possible Ly the worst experience I have ever had. I made an official complaint the Australian Financial Complaints Authority. I wrote an e-mail to the found and today 5 days on the transfer has... Ver mais

Classificada 5 em 5 estrelas

We are very happy with their service. Whenever we transfer any money, they deliver without much delay. The last transaction, in particular, was amazing. Within hours our money was transferred to an... Ver mais

Informações sobre a empresa

  1. Serviço de transferência de dinheiro
  2. Serviço de pagamento

Escrito pela empresa

We are an online, international money transfer solution. We get money to where it is needed most, at the best possible exchange rate for the lowest possible fees!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

34 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 97% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(34 068)

1359 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Long-time customer says 'thank you'

I am a long-time customer, and I have always found the user experience to be good – for example, whenever I have had a query, the response time has been fast and courteous. However, in the past I have sometimes found the transfer time to be slow, and this was somewhat frustrating. Therefore I am so delighted to find that your service and payment execution times have recently sped up considerably. This is something I very much appreciate, thank you. It makes transfers and accounting far, far simpler and stress-free when you know the turnaround time will be quick. I will continue to use your service, and have no hesitation in recommending you to others.

11 de junho de 2026
Classificada 2 em 5 estrelas

I've made a transaction last night

I've made a transaction last night, using some credit from my last transfer (over payment) and it usually takes 2 hours to be processed and it has been 10 hours already and they're saying the're still waiting for the funds but I've already done my banking transfer about 10 hours ago. It's only a small transfer even the credit is a small amount and my family urgently needed it, not a good experience.

29 de junho de 2026
Opinião espontânea
logótipo da OrbitRemit

Resposta da OrbitRemit

Hi Bing,

Thank you for reaching out. We understand how important it is for your family to receive funds promptly and we regret that this has not met your expectations.

We were unable to locate your account based on this post. Please contact us at support@orbitremit.com with your registered email address or transfer number and we'll look into this straight away.

We appreciate your patience and look forward to assisting you.

Kind Regards,
OrbitRemit

Classificada 1 em 5 estrelas

Pathetic service and seems like…

Pathetic service and seems like scammers sitting there
and customer service has no standards at all
their App just plays and sends money to account that’s not even active and the worst is the customer service
all you as a client for 8 years do is constant follow up and 0 resolution
i did a transaction in april and here we are in june end and still no resolution
Clients be mindful
trust me use the other players in NZ the rates and services are much ahead

29 de abril de 2026
Opinião espontânea
logótipo da OrbitRemit

Resposta da OrbitRemit

Hi,

Thank you for reaching out. We genuinely value your loyalty and want to assure you that this matter has been taken seriously from the outset.

Following a thorough review, we can confirm the transfer was processed in full accordance with the recipient details provided at the time of submission. As outlined in our terms, it is the sender's responsibility to verify all recipient details prior to confirming a transfer, and completed transactions cannot be reversed once funds have been credited to the nominated account.

We want you to know we acted promptly on your behalf. We reviewed your full transaction history, lodged a formal recall request with our partner bank, and have been actively following up as a priority. We have done everything within our capacity to support you through this.

The recovery of funds now rests with the receiving bank and is outside our direct control. We remain committed to keeping you informed of any updates as soon as we receive them.

Please reach out to us at support@orbitremit.com and we will continue to support you every step of the way.

We appreciate your patience and understanding throughout this process.

Kind Regards,
OrbitRemit

Classificada 5 em 5 estrelas

Muchas Gracias



I would like to express my sincere gratitude to all the Orbit Remit staff who handled my case and helped resolve it. You have no idea how much stress and frustration I was experiencing while trying to pay my own credit card account through BPI, only to encounter repeated difficulties.

What stood out to me was how patient, professional, and supportive the Orbit Remit team was throughout the entire process. Not only did they provide an alternative solution, but they also took the time to guide me step by step until the issue was fully resolved.

As someone who has worked in customer service for over 20 years, I can confidently say that the service I received was truly world-class. It is rare to come across a team that genuinely listens, cares, and follows through until a customer's concern is resolved.

I've been banking with BPI for more than 30 years, yet I have never felt as valued and appreciated as I did during this experience with Orbit Remit. Because of the exceptional service I received, Orbit Remit has gained a loyal customer.

Thank you once again to everyone involved. Your dedication, empathy, and professionalism made a stressful situation much easier to navigate, and I will not forget it.

23 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I love orbitremit

I love orbitremit, use it every few days to send money to my wife or top up my foreign account to pay bills. What's really unique is they have loyalty rewards, $5 every 10 transfers or free send and real human support by email or chat.

28 de agosto de 2025
Classificada 5 em 5 estrelas

Best rate and quick service

Best rate and quick service. I was helping dad with some house reno work and had to transfer part of the budget at short notice. Orbit gave me a good exchange rate, a free transfer and very quick transfer.

12 de junho de 2026

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais