Orivelle 

Like everyone on here i went to buy 3 pens and ended up with a bill for 9! Like others I cancelled my order within 1 hour to be told they've already shipped order which was bull cause I got an official text to over 24hrs later. I E-mailed them constantly and put a poor review on here to be given a customer care address to contact them which I did. Here's the best bit they said if I take my post down I would get full refund. I did then they came back with the offer of half the full refund. By now I new i wasn't getting nothing but said yes to play game. All I got was e-mail to say my goods were shipped. I've scince emailed them to say this review going back on here with replying someone from high up is going to b in touch with is bullcrap. This is a total scam company I wish I'd had a good look into them first. On the outside they look legit but reading the other comments I see someone dug deep and noticed they advertised as American but the delivery company is Chinese which is a big red flag. I'm work for royal mail delivery and constantly taking back bags of tat returns from people to these type of Chinese companies and they don't even open them just throw them in a big room ready for a skip. With no doubt no-one getting a refund. They play a good game and probably get away with it because people who do get items its normally no good. Also ive noticed some very short positive reviews which smells a bit dodgy to me. Don't touch this company with a barge poll! Next stop Trading Standards and my bank to report SCAM!!!

Best way to get money back from this scammers
If you see multiple charges (debiting) on your credit card for a single transaction, this is usually due to a merchant error or a technical glitch. The duplicated transactions may appear as "pending" charges initially, which often resolve automatically within a few business days.
Steps to Resolve Multiple Charges
Here is a step-by-step guide on what to do if you notice multiple charges:
Check the status of the charges: Log in to your online banking or credit card app to see if the charges are "pending" or "completed".
Pending charges often disappear automatically within a few business days (usually around 7 working days) as the merchant's system corrects itself. There is often nothing you need to do but wait.
Completed charges mean the merchant has taken the money. You will need to take action to get a refund.
Contact the merchant first: The quickest way to resolve the issue is to contact the company you paid.
Explain the situation and provide them with the dates and amounts of the duplicated payments, a description of the goods or services purchased, and any transaction reference numbers.
Most of the time, this was an error on their end, and they can easily issue a refund.
Contact your credit card issuer (bank) if needed: If the merchant is unwilling or unable to refund you, or you cannot resolve the dispute directly with them, you can ask your card issuer to start a claim or a "chargeback".
Your card issuer can help you dispute the transaction. You should provide them with details of the purchase and any communication you have had with the merchant.
Many banks allow you to dispute a transaction directly through their mobile app or online banking portal.
In the UK, if your purchase was over £100, you may also have protection under Section 75 of the Consumer Credit Act, which makes the credit card company equally liable with the retailer.
Escalate the complaint: If you are not satisfied with your card issuer's response, you can escalate your complaint to the free Financial

Only giving 1 star because I can’t give less
Disgusting scammers
Don’t touch them

Absolute disgrace.
I have sent 21 emails to Alfred at Customer Service who is a “Robot” and is useless. I asked to raise a formal complaint and got nothing. Still haven’t received anything.

I ordered 1pen,when i looked at my bank transaction i had been charged £57 and £43 i emailed and was told my order had been packed i would have to wait for parcel to be delivered and send it back,i then had an email to say they would refund payment for 45% i said i would accept 50% i have not had a,answer back i feel i have been scammed

Product ordered and not delivered. £39.85 payment taken promptly. Allegedly dispatched but clearly not. Very poor service.

Not to be trusted. Would not cancel order. Did not respond when trying to return items. Customer service is absolutely appalling.
To cap it all does NOT work.

All the reviews are true as I been scammed by this company. Paypal are no help
Disgusting customer service lost £95
Email on paypal bounces back doesn't exist
Beware peeps
I tried product and it's not fit for purpose .
Adverts are fake. After many ways of contact eventually had an email a few days ago. Now they saying sorry u cant return as 30 days have passed. According to long distance selling in the UK if u dont like a product u should be able to get a refund once you return a product. But I guess Chinese law is different.
Total scammers where is the zero star

Please do not order anything from this company!! I placed an order for two items and one free(as they advertised it) for the total amount of £22.98 yet they charged my account for £59.94! Realising that something is not right I immediately asked to cancel the order but the reply was that the order has already been dispatched.
I tried to get a logical explanation from the company but they totally avoided my question.

Rubbish company overcharged me. Complicated and obstructive customer service process. I returned the product and demanded a refund. Avoid.

I can’t believe that I didn’t consult TrustPilot before I had any dealings with this company. Had that been the case, I would have no need to write this damming review.
The company popped up on my local newspaper website. I read some reviews which were very good.
I decided to try one nail pen at at a cost of £7.99 or so I thought.
I used my phone to place the order. It was a strange website where you highlighted green boxes to order a product. I used PayPal asI always do with new companies. I have a degree and am relatively intelligent so how on earth did my one trial of a nail pen for £7.99 become a cost of over £95?.
When the order confirmation arrived a few minutes later I messaged to cancel the order. I received a response to say orders were processed as they were received and I couldn’t cancel. I messaged several times asking them to cancel and received platitudes but no cancellation.
I contacted PayPal as I felt sure I would have some protection. Despite my best efforts they said that the transaction was processed correctly. I challenged their decision but to no avail.
I have sent all my information to Watchdog now in the hope they will assist all the people here who have reported the problems they have had with this company also known as MB media and Bandoo
There must be some consumer laws to protect us or are they voided as the Company is American?

I have already added a review last week when I received a product that looked very dubious. Not a so-called Orivelle package as I had purchased. I sent an email complaint, but without any response, and now have received another 6 products that I certainly hadn't signed up for and they have taken numerous unauthorised payments totalling over £95.00.
I have called the bank who are checking this now as I have not signed up for any subscriptions. PLEASE, PLEASE, PLEASE DO NOT BUY FROM THIS COMPANY and read the other reviews! A complete scam and this is the first time that this has happened to me, and I am usually pretty clued up. AVOID, but if you have already bought from them, please contact your bank or Paypal asap!!

UPDATE, 3rd November 2025:
I thought that it might be helpful to share the following response, copied from an email I received from the Orivelle seller, Alfred. Not once admitting that their actions were fraudulent. They charged me for an additional unauthorised transaction that does not exist on their order form on their website. Therefore, common sense prevailed that I could not have agreed to an automatic transaction plan.

UNSCRUPULOUS
Alfred (Orivelle), wrote on
Nov 2, 2025, 15:24 EST

Hello,

"Thank you for your response and for sharing your concerns.

We completely understand your frustration and sincerely apologize for any inconvenience this may have caused. However, our records show that your order was placed and processed according to the details confirmed at checkout. Since your cancellation request was received after the order had already entered the fulfillment process, we were unfortunately unable to stop it in time.

Regarding the transaction chargeback, PayPal initiates the process once a request is submitted either by you or your financial institution. We highly recommend contacting your financial institution for clarification regarding your claim.

Again, we apologize for the inconvenience this has caused."

Kind regards,

Alfred
Orivelle Team

My initial post is below.
Since the 17th October 2025, this has been a traumatic experience which ended today 2nd November 2025.

Thankfully in my favour, PayPal acknowledged that the merchant, registered with PayPal, as MB vs Media, fraudulently charged an unauthorised automatic transaction to my account.

PayPal has since awarded me a full refund.

MB vs Media, sells the Orivelle Antifugus Nail Care Pen.

They have several email addresses.

Eventually, I was able to contact the seller by email through accessing the link on Trust Pilot

Each time that I have accessed their website, the product sales information, including price differed.

Background:
On the 17th October 2025, I ordered one Nail care pen, which cost £13.99.

Returns and refunds
You must first access their website to fill out a request form for a return and refund.

The seller, then, acknowledged my request and asked that I confirm that I made the request.

After which, the seller has refused to activate a returns label for me to return their product and issue me a full refund. This is contrary to the information on their website about "no fuss" returns and refunds.

The seller then responded with a lengthy convolluted email of gibberish that bears no representation to their sales policy on their website.

The scam

1) They refused to acknowledged in plain English that I had placed only one order with them for the cost of £13.99

2) they used my information from that order to generate an unauthorised automatic transaction plan for the sum of £20.90 which they first charged to my account.

3) when I cancelled the unauthorised automatic transaction plan, the seller misrepresented the unauthorised automatic transfer by claiming that it was a sales purchase by me for an additional item.

If MB vs Media is reading this review, I would still like to return your product, so kindly send me the returns details.

Delivery
Apart from my address, there is no information on the shipping address label on the package that was posted through my letter box.

The tracking number revield that delivery was by SYPOST (also known as SunYou Post or SunYou Logistics) is a global cross-border e-commerce logistics service provider based in Shenzhen, China. It is a courier company that specializes in providing shipping, warehousing, and supply chain solutions for e-commerce businesses, particularly for low-cost items ordered from platforms like AliExpress, Joom, and TaoBao.

The company's headquarters are located in Shenzhen, Guangdong Province, China, with branch offices in several other countries.

Orivelle website and the order confirmation email states an address in the USA.

Haven't received my order for a month

TOTAL SCAMMERS!!! Like other reviewers here, I ordered one pen for £6 and then was billed for SIX pens at £58 TWICE!! Orivelle had my PayPal password for the purchase of the one pen and then went and helped themselves to £116, and there is nothing PayPal can do, as it looks like I ordered this ridiculous amount. And because the company are in the USA, it will be a hassle to report them, but I think I will. They can’t keep ripping people off like this.

SCAMMERS. AVOID. Advertising for £6 then charged £100. No parcel received. Sent in loops by company and courier. No money no product. Still time wasting to get either.

Ordered a product £6 pounds taken out of account £95 pounds scam please please be Aware.

Scam stay well clear !! They will tell you the item has been dispatched even if you contact them 10 minutes after ordering the tracking number is fake and the item will never arrive. Reported to bank and claimed money back that way they are now investigating. It was my mum they did this too who is elderly and has dementia absolutely disgusting.

If I could give 0 stars would be more accurate. The exact sma throng happened to me ,I ordered 1 pen and mysteriously another 4 were added as a PayPal subscription. I got onto or orivel and PayPal immediately. PayPal sided with the Orivel and refused a credit. Orivel said it was too late and the pens weee already sent. Keep away or you will be sent the list like everyone below

This company are scammers, the website offers one pen and then adds 5 more when you place an order. No refunds seem possible according to their support people - It is a total scam. Puts me off ordering any thing on the web / internet. NOT TO BE TRUSTED!!