I ordered their migraine pillow. This thing offers no support and has moldy fumes that made me physically ill. I have repeatedly tried to process a return. The only thing customer service will offers... Ver mais
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I ordered by mistake and canceled within 60 seconds. They never responded, shipped the pillow. Contacted again and was like why are you shipping I don't want. Crickets . 3 weeks later I get a messa... Ver mais
Having been disappointed many times by shoddy goods that don't live up to the promise of the advert, I'm always a bit sceptical about on-line adverts. However, on this occasion I've been impresse... Ver mais
A empresa respondeu
I ordered a pillow and got a sad version of the one advertised. I asked to cancel the order and was told I could only do that within 8 hrs of purchase. I received my order yesterday and have been as... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Orthinex is a company specializing in wellness and comfort, offering innovative and effective products to improve quality of life. We provide a range of carefully designed products, including orthopedic pillows, tightening creams, and relaxation accessories. Our goal is to relieve bodily pain, improve posture, and offer optimal comfort for all. With a commitment to quality and effectiveness, Orthinex is the ideal choice for those seeking natural and high-performing health and wellness solutions.
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141 opiniões
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cut outs for arms could be better.
cut outs for arms could be better.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi John,
Thank you for your feedback! We're glad to hear that you're finding the pillow beneficial overall. We appreciate your thoughts on the arm cutouts, and we will certainly take this into consideration for future improvements.
If you have any further questions or need assistance, feel free to reach out. We're here to help and ensure you have the best experience with our product!
Takes a bit of getting used to it
Takes a bit of getting used to it. Most nights I sleep like a log but have had a few exceptions but that could be down to me. Would advise anyone to give it a try as we are all different.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Nan,
Thank you for your review! We’re glad to hear that you’re generally enjoying better sleep with the pillow. We completely understand that it might take some time to fully adjust, as everyone’s preferences and needs are different.
We appreciate your advice to others, and if you need any further assistance or have any questions, feel free to reach out. We're here to help and ensure you continue to have a positive experience with our product!
Good luck trying to make a return
I’m TRYING to return the pillow. I’ve had it less than a week and it’s not for me. The website makes returns sound like an easy thing. So far I’ve received 4 return emails asking if I’d like 10%, 15%, 20% and 30% off my next purchase instead of a full refund. I’m clearly emailing with a bot as I doubt a real person could be so obtuse. I found the pillow itself an odd shape and there isn’t enough space for my full forearm to snug into the arm rests. Would not recommend purchasing from their company. Horrible customer service too.
13 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Bonnie,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience hasn't been as expected. We always aim to make the return process smooth and customer-friendly, and we regret that it hasn’t met your satisfaction.
We’d love to resolve this for you. Please reach out directly to our customer service team, and we’ll make sure to assist you in the best possible way. Your feedback is important to us, and we want to ensure we handle this appropriately for you.
It has worked for me
It took me a month to get used to the pillow but, now, it has solved my problem of bad neck and headaches each morning. I almost gave up but decided to give it a bit more time.
I was disappointed by the lack of information that came with the pillow and managed eventually to get a good use of it by watching many videos. More introductory information would be useful.
I don’t like the smell of the pillow and the material that the cover is made of. It’s too scratchy. I have used a rose mist spray on it to alleviate the smell and use a pillowcase laid on the top of the pillow so I can still get at the arm cut outs. I hoped that a softer shaped pillow case would be purchase-able but it isn’t.
People have commented that it isn’t worth the money. It is expensive. The actual materials the pillow is made of aren’t in my opinion worth the money. But one has to pay for the research and trial that has gone in to getting the correct design, which has been achieved for me. So I am happy that I have a pillow that doesn’t have to join the pile of previous types of pillows I have tried!!
11 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Elaine,
Thank you for your thoughtful review! We’re so happy to hear that the pillow has solved your neck and headache issues, and we truly appreciate your persistence in giving it time to work. Your feedback is valuable, and we understand that more introductory information would have been helpful. We’re always working to improve and will definitely take your comments into consideration.
We also appreciate your creativity in using a pillowcase to improve the feel of the material, and we’ll look into options to make the pillow even more comfortable for everyone.
If you ever need further assistance or have additional questions, please feel free to reach out. We’re here to help and ensure that you continue to enjoy the benefits of your pillow!
Resposta da Orthinex
Hi Susan,
Thank you for your wonderful review! We’re so happy to hear that you’re enjoying your new sleeping habits. It’s great to know that our pillow has made such a positive impact on your rest.
If you need anything else, don’t hesitate to reach out. We're here to help!
So far so good
So far so good. Always in pain but it gives a bit of relief and I appreciate it.
1 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Christopher,
Thank you for your review! We're glad to hear that the pillow is providing some relief, even if it's just a bit. We understand how important comfort is, and we truly appreciate your feedback.
If you have any further questions or need assistance, feel free to reach out. We're here to help and ensure you're getting the best possible experience with our product!
It's so comfortable
It's so comfortable. It's the first time in a long time that I haven't had a headache every morning.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Deborah,
Thank you for your kind review! We're thrilled to hear that the pillow has helped you wake up without headaches. Comfort and relief are our top priorities, and we’re so glad it's making a positive difference for you.
If you ever need any assistance or have questions, feel free to reach out. We're here to help!
The first night I used the pillow
The first night I used the pillow, I slept through the night with NO tossing and turning. This pillow is fantastic
3 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Jennifer,
Thank you for your amazing review! We're so happy to hear that the pillow helped you sleep through the night without tossing and turning. It’s fantastic to know that it's making such a positive difference for you.
If you ever need anything, don't hesitate to reach out. We're here to help and ensure you continue to enjoy restful nights!
Pillow review
Pillow took longer than expected to arrive. It has helped relieve neck pain in the morning.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Lynn,
Thank you for your review! We're glad to hear that the pillow has helped relieve your neck pain. We apologize for the delay in delivery and appreciate your patience.
If you need any further assistance or have any questions, please feel free to reach out. We're here to help!
Really good pillow for side sleeper
I'm really enjoying the pillow at this point. I've been sleeping with it for a couple of weeks now. The first week was a huge adjustment getting used to the arm placement notches in the pillow, as I am a side sleeper. I do love the way that the pillow supports my head and neck, which helps me fall and stay asleep much faster and more comfortably. I will definitely keep using it and recommend it for others.
9 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Kimwa,
Thank you for your wonderful review! We're so glad to hear that you're enjoying the pillow and that it's helping you sleep more comfortably. We understand that adjusting to the arm placement notches can take some time, but it's great to know that you're now benefiting from the support it provides.
We truly appreciate your recommendation, and if you ever need assistance, we're always here to help!
Weird amazing experience!!. Amazing and so relaxing.
I had trouble with other " great" pillows. Nothing like this amazing!
6 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Luis,
Thank you for your amazing review! We're so happy to hear that our pillow has provided you with such a relaxing and comfortable experience. It’s wonderful to know that it has made a positive difference for you!
If you need anything else or have any questions, don’t hesitate to reach out. We’re here to help and ensure you continue to have a great experience with our product!
The pillow has helped my neck pain
The pillow has helped my neck pain. I like the way it fits my neck. Will be buying another one soon.
8 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Karen,
Thank you so much for your kind review! We’re thrilled to hear that the pillow has helped with your neck pain and that it’s a great fit for you.
We’re excited to hear that you'll be buying another one soon! If you need any assistance, feel free to reach out. We're here to help!
horrible pillow and even worse customer…
horrible pillow and even worse customer service.
the refund is a game they like to play.
I have to choose a star only because I have to.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Pam,
We’re truly sorry to hear about your experience, and we deeply regret that you feel this way. We always aim to provide great customer service and ensure our customers are satisfied. Please reach out to our customer support team, and we will do our best to address your concerns and resolve the situation as quickly as possible. Your feedback is important to us, and we’re committed to making things right.
Resposta da Orthinex
Hi Daintreedan,
Thank you for your fantastic review! We’re so happy to hear that you’re enjoying the pillow and getting the best nights sleep.
If you need anything else or have any questions, feel free to reach out. We're here to help!
Yeah the pillow is great
Yeah the pillow is great. I still have to use a second pillow underneath it but all in all, zero neck pain. So far so good.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Janine,
Thank you for your kind review! We're thrilled to hear that the pillow has helped with your neck pain. We’re glad to know that it's working well for you overall!
If you ever need any assistance or have any questions, feel free to reach out. We're here to ensure you continue to have a great experience with our product!
The pillow is very comfortable
The pillow is very comfortable! I no longer have neck pain. I am generally a side sleeper, but I also occasionally sleep on my stomach. My neck is very well supported no matter the position. My only negative comment is that the chemical smell on the pillow takes several days to go away. Why do you need to use it??
6 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Claudia,
Thank you for your great review! We're so happy to hear that the pillow has provided you with relief from neck pain and that it supports you well in any sleeping position.
We understand that the chemical smell can be bothersome, and it’s not common to have this experience. It’s likely a result of the transit process, but it should fade over time. If you have any further questions or need assistance, please feel free to reach out. We’re here to help and ensure you're completely satisfied with your pillow!
You can't return the pillow unless you want to ship it to China at your cost. They offer you 10% refund of purchase price. It's a scam.
Pillow smells too bad to use. When I contacted them to return (return policy on website states 100% satisfaction with returns allowed within trial period). First they want you to use it longer before contacting them for a refund at which time they say, you can keep it and we will give you 10% back. Then they said 20%...30%.....this went on until they said I could ship it back. Of course, the shipping address is China. At which time I asked for the 50% refund which was their final offer. I still don't know if I will receive the refund. Haven't seen it yet and have little confidence.
5 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Anne,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We always strive to provide excellent service and satisfaction to our customers, and we regret that this has been your experience.
We’d like to help resolve this for you. Please reach out to us directly at our customer service email, and we’ll do our best to address your concerns promptly and assist you further. We value all of our customers and are committed to finding a solution that works for you.
Mildew Smell
Pillow was comfortable but the strong smell of mildew made it unusable
1 de fevereiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Eric,
Thank you for your feedback, and we’re sorry to hear about the smell issue with your pillow. This is not a common experience, and we understand how it can affect your overall satisfaction. The odor may have occurred during transit, but it should fade over time.
If it persists or if you need further assistance, please don’t hesitate to contact us. We’re here to help and ensure that you’re completely satisfied with your product!
Finally a good night's sleep
I was a terrible sleeper, even with sleeping tablets I would wake with shoulder pain. I would turn over and turn over all night. I could not believe that I had slept 7 hours the first night with this pillow. It has been the same every night since. I have already decided that it has to squeeze into my suitcase for holidays.
21 de janeiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Mary,
Thank you so much for your wonderful review! We’re thrilled to hear that the pillow has helped you get a full night’s sleep and relieved your shoulder pain. It’s amazing to know that it’s made such a positive difference in your rest.
We’re so glad you’ve found it to be a game-changer, and we hope it continues to support your great nights of sleep. If you need any assistance or have questions, feel free to reach out – we're here to help!
Excellent pillow and a great success
Excellent pillow and a great success - my husband is using it so now I have to purchase a second one for me! Thank you.
20 de janeiro de 2025
Opinião espontânea
Resposta da Orthinex
Hi Madeline,
Thank you for your wonderful review! We’re so happy to hear that the pillow has been such a great success for you and your husband. It’s fantastic that you’re both benefiting from it!
We truly appreciate your support, and we’re here if you need any assistance with your next purchase. Thank you again, and we hope both of you continue to enjoy restful nights with your pillows!
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